Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Infrastructure Security Vulnerability Management Operations, Governance Risk Compliance (GRC), Data Security, Data Security Standard
Good to have skills : NA
Minimum 3 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively monitoring and investigating issues across various critical business system components. This role requires dynamic problem identification and resolution to ensure smooth and uninterrupted system operations. The professional collaborates with different teams to maintain system stability and performance, swiftly addressing any disruptions that may impact business processes. The work environment is fast-paced and demands keen analytical skills to trace and resolve complex technical challenges effectively.

Experience: 4+ years in compliance, preferably with PCI DSS.
Cross-Functional Coordination: Ability to work across teams (security, IT, audit, operations).
Technical Knowledge: Knowledge of IT Operations (Networks, Cloud, Workstations, Servers etc.).would be added advantage Familiarity with Tenable or similar vulnerability scanning tools.
CMDB: Basic knowledge of ServiceNow and ability to raise tickets.
Compliance & Security Expertise: Understanding of risk management, security controls, and regulatory compliance.
Communication Skills: Strong written and verbal communication for reporting and stakeholder engagement.

- Working knowledge of risk management with a focus on managing vulnerabilities impacting card holder data environment
- Vulnerability management (ASV, Penetration test etc. knowledge)

Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and continuous improvement of support processes.
- Document and communicate findings and solutions clearly to stakeholders to enhance knowledge sharing and operational efficiency.
- Assist in the development and implementation of best practices for system monitoring and incident management.
- Support junior team members by providing guidance and sharing expertise to foster professional growth.

Professional & Technical Skills:
- Must Have Skills: Proficiency in Infrastructure Security Vulnerability Management Operations, Governance Risk Compliance (GRC), Data Security.
- Strong knowledge of vulnerability assessment tools and techniques to identify and mitigate security risks.
- Experience in managing and monitoring security incidents and coordinating response activities.
- Familiarity with compliance frameworks and regulatory requirements related to information security.
- Ability to analyze system logs and security alerts to detect potential threats and vulnerabilities.
- Skilled in collaborating with IT and security teams to implement effective security controls and remediation measures.

Additional Information:
- The candidate should have minimum 3 years of experience in Infrastructure Security Vulnerability Management Operations.
- This position is based at our Bengaluru office.
- A 15 year full-time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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