inDrive

Global ride-hailing platform with fare negotiation

Safety Governance Analyst

Internal Audit & ControlsUpdated on Nov 13

Full-timeAlmaty, KazakhstanNo salary listedHybrid

About the Job

Requirements

At least 3 years of experience in safety operations, trust and safety quality assurance, or process excellence.
Practical knowledge of sampling and quality assurance methodology, findings, and remediation tracking.
Strong SQL skills and experience with a business intelligence tool such as Tableau, Data Studio, Looker Studio, or similar, including the ability to build a full report pack independently.
Hands-on mastery of Claude for quickly building clear visualisations and storylines that explain complex safety risks in simple terms to any audience.
Experience with process notation such as BPMN or another notation.
Ability to write clear, structured standards and procedures.
A structured, detail-oriented approach and confidence presenting findings to stakeholders.
Strong interpersonal skills, including staying calm and attentive in difficult conversations, delivering unwelcome QA findings to process owners, and persuading teams outside one's authority to act on them.
Fluency in English.

Responsibilities

Map end-to-end safety processes, including incident intake, case handling, escalations, and driver/rider actions, using BPMN or Lean methods, and identify gaps, risks, and inefficiencies.
Design and run QA and sampling reviews of safety cases and controls, including defining sample sizes, review criteria, and scoring.
Log findings, agree remediation actions with process owners, and track them to closure.
Maintain the risk-acceptance register by logging each entry, confirming the named acceptor and rationale, recording sunset and review dates, and tracking entries falling due for review.
Build and maintain the safety governance report pack using AI and automation tools independently and on a regular cadence.
Check safety data quality and flag inconsistencies in how incidents are classified and counted.
Run root-cause analysis on safety trends and recurring findings, and propose practical process improvements.

Desired Qualifications

Experience in ride-hailing, mobility, delivery, or another business with offline safety risks.
A certificate in data analytics.

We’re looking for a Safety Governance Analyst to help make safety at inDrive measurable, consistent and auditable. You’ll map how safety processes really work across markets, test them through structured sampling and QA, and turn findings into clear standards, fixes and reporting. It’s a hands-on role for someone who is equally comfortable writing a SQL query, drawing a process map and drafting a procedure.

Map end-to-end safety processes, including incident intake, case handling, escalations and driver/rider actions, using BPMN or Lean methods, and identify gaps, risks and inefficiencies
Design and run QA and sampling reviews of safety cases and controls: define sample sizes, review criteria and scoring
Log findings, agree remediation actions with process owners, and track them to closure
Maintain the risk-acceptance register: log each entry, confirm the named acceptor and rationale, record sunset and review dates, and track entries falling due for review
Build and maintain the safety governance report pack using AI/automation tools, independently and on a regular cadence
Check safety data quality and flag inconsistencies in how incidents are classified and counted
Run root-cause analysis on safety trends and recurring findings, and propose practical process improvements

3+ years in safety operations, trust & safety quality assurance or process excellence
Practical knowledge of sampling and QA methodology, plus findings and remediation tracking
Strong SQL skills and experience with a BI tool (Tableau, Data Studio / Looker Studio or similar); you can build a full report pack on your own
Hands-on AI mastery with Claude: you can quickly build clear visualisations and storylines that explain complex safety risks in simple terms to any audience
Experience with process notation (BPMN or other)
Ability to write clear, structured standards and procedures
A structured, detail-oriented approach and confidence presenting findings to stakeholders
Strong interpersonal skills: you stay calm and attentive in difficult conversations, can deliver unwelcome QA findings to process owners, and persuade teams outside your authority to act on them
Fluent English

Strong plus:

Experience in ride-hailing, mobility, delivery or another business with offline safety risks
A certificate in data analytics

About the Company

inDrive

Global ride-hailing platform with fare negotiation

inDrive operates a global mobility and urban services platform that connects passengers with independent drivers through a fare-negotiation system. Riders propose a trip price, and nearby drivers can accept, decline, or counteroffer, creating a peer-to-peer ride-hailing model. The service has expanded to intercity rides, delivery and cargo, groceries, advertising, and driver-focused fintech within its app. Unlike typical ride-hailing apps that use fixed fares, inDrive enables price negotiation and direct driver-rider interaction, and it pursues growth through a venture arm that funds ride-hailing-adjacent startups in emerging markets. This broader strategy aims to build a super-app for urban and gig-economy needs, with the goal of offering a wide range of mobility and urban services in 48 countries.

Company size: 10,001+
Company stage: Debt Financing
Total funding: $532M
Headquarters: Mountain View, CA
Founded: 2012

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