Claim Professional - Solicitor

Who Are We?

Taking care of our customers, our communities and each other. That’s the Travelers Promise. By honoring this commitment, we have maintained our reputation as one of the best property casualty insurers in the industry for over 170 years. Join us to discover a culture that is rooted in innovation and thrives on collaboration. Imagine loving what you do and where you do it.

Claim1Under general supervision provides market leading expert claim handling in areas of investigation, evaluation, negotiation and resolution of assigned claims in accordance with the Company's policies, procedures, best practices and controls at all times on claims arising from Solicitors and other Professional Indemnity lines of business. This job does not manage others.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy. This entails full time employees working three days a week in the office and two days at home (or pro rata for part-time employees). This policy may be changed at the Company’s discretion.

What Will You Do?

• Provides market leading claim service working closely with the Professional Risks Claim team and the broader business to deliver and enhance the claim offering.
• Opens new claims and sets reserves; carries out early, appropriate investigations in respect of policy coverage, liability and quantum and provides legal assistance as necessary.
• Negotiates settlement of claims and communicates on cover.
• Ensures that vendors provide a market leading, cost effective service to both insured and the company by continually monitoring their performance, cost and quality.
• Maintains a close working liaison with underwriters and risk management, and where appropriate, promotes the interests of Travelers by working with other business areas.
• Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
• Perform other duties as assigned.

What Will Our Ideal Candidate Have?

• Thorough experience and sound judgment handling Financial lines of business with a strong emphasis on Solicitors professional negligence claims.
• Thorough technical expertise with proven track record managing key client accounts, addressing trends and issues affecting their business and mitigating risks and exposures.
• Advanced communication skills.
• Intermediate strategic planning.
• Intermediate business perspective.
• Intermediate ability to build collaborative relationships.
• Intermediate openness to influence, flexibility.
• Intermediate team work.
• Advanced credibility.
• ACII or equivalent insurance certification.

What is a Must Have?

• Legal Degree / LLB (or equivalent).
• Some prior insurance related activity experience (e.g. paralegal, insurance operations, insurance broker).