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Marriott International

Manages and franchises hotels around the world

Director Service Reliability Engineering

Engineering LeadershipConfirmed live in the last 24 hours
Full-timeBethesda, MD, USANo salary listedIn-person

About the Job

Requirements

  • An undergraduate degree in Engineering, Information Systems, or Computer Science, or equivalent experience or certification.
  • At least 8 years of progressive experience across software engineering, platform engineering, Site Reliability Engineering, DevOps, or related disciplines.
  • At least 5 years leading large-scale engineering or reliability organizations.
  • At least 5 years managing direct reports and Service Provider teams.
  • At least 3 years operating and maintaining a multi-cloud environment.
  • Demonstrated success driving reliability transformation across multiple engineering domains.
  • Deep understanding of cloud-native architectures, distributed systems, and modern software delivery.
  • Ability to influence technical strategy and standards without direct authority.
  • Experience defining service-level objectives, service-level indicators, error budgets, and operational maturity frameworks.
  • Strong executive communication skills and systems thinking.
  • A graduate degree in a technical discipline is preferred.
  • At least 8 years leading and engaging highly technical architecture, engineering, and operations teams is preferred.
  • At least 8 years of hands-on technical experience in infrastructure and/or development teams is preferred.
  • At least 5 years of production-level experience in AWS in critical services such as EMR, Aurora, RDS, DocumentDB, and EKS is preferred.
  • At least 3 years managing public cloud technology stacks such as AWS, Azure, Alibaba, and GCP is preferred.
  • Ability to manage a large, diverse portfolio of technologies and projects while balancing short-term goals and long-term vision is preferred.
  • Ability to apply qualitative and quantitative methods to define success is preferred.
  • Problem-solving ability across people, process, and technology is preferred.
  • Ability to build relationships and networks throughout the broader IT community is preferred.
  • Experience in security, implementation, and operational support of mission-critical products is preferred.
  • Influencing skills and ability to overcome barriers while driving change are preferred.
  • Experience researching emerging technologies, trends, standards, and products is preferred.
  • Experience developing technology roadmaps and strategies is preferred.
  • Verbal and written communication skills for executive, business stakeholder, and IT audiences are preferred.
  • Knowledge of emerging tools, software, applications, and systems for enterprise IT technology is preferred.
  • Attention to detail and ability to operate across multiple priorities are preferred.
  • ITIL v4 certification is preferred.
  • Experience operating in an Agile or SAFe framework is preferred.
  • AWS, Azure, Oracle, or similar cloud certifications are preferred.
  • Familiarity with hospitality, travel, retail, or large-scale consumer-facing platforms is preferred.

Responsibilities

  • Define and execute domain reliability strategies for the Revenue Management Systems technology domain.
  • Translate enterprise reliability transformation objectives into actionable domain roadmaps.
  • Establish service ownership models, service tiering, and reliability targets.
  • Identify organizational, process, and technology barriers to reliability adoption and drive remediation.
  • Expand and mature embedded Site Reliability Engineering capabilities within domain engineering teams.
  • Drive adoption of service-level objectives, error budgets, production readiness, and operational excellence practices.
  • Embed reliability considerations into architecture reviews and continuous integration/continuous delivery pipelines.
  • Improve deployment safety, change quality, and risk reduction.
  • Lead blameless post-incident reviews and root cause analysis.
  • Ensure systemic corrective actions prevent repeat incidents.
  • Promote resiliency engineering practices such as fault isolation and graceful degradation.
  • Continuously improve incident response effectiveness and prevention.
  • Eliminate operational toil through automation and self-healing systems.
  • Establish and prioritize domain reliability backlogs focused on systemic risk reduction.
  • Increase engineering leverage through reusable reliability patterns and platforms.
  • Advance observability maturity across metrics, logs, and traces.
  • Develop and maintain executive-level reliability scorecards.
  • Provide visibility into reliability trends, risk posture, and maturity improvements.
  • Connect reliability outcomes to customer experience and business impact.
  • Communicate progress, risks, and trade-offs to executive leadership.
  • Own outcomes of the aligned Service Provider team, including project delivery and operations.
  • Make short-term plans for effective team resource utilization.
  • Facilitate timely resolution of service delivery problems and minimize their impact on clients.
  • Build and lead high-performing Domain Reliability Engineering teams.
  • Develop engineering leaders with strong Site Reliability Engineering and systems expertise.
  • Expand global engineering capabilities, including Hyderabad.
  • Lead vendor reduction and transition toward engineering-led reliability models.
  • Foster a culture of accountability, learning, and continuous improvement.
  • Interview and hire employees.
  • Promote fair and equitable treatment of employees.
  • Facilitate regular, ongoing department communication, including staff meetings.
  • Model desired service behaviors in interactions with customers and employees and participate in daily stand-up meetings.
  • Incorporate customer satisfaction into staff and operations meetings and identify ways to improve results.
  • Set goals and expectations for direct reports through performance reviews and hold staff accountable for performance goals.
  • Solicit employee feedback.
  • Use an open-door policy and review employee satisfaction results to identify and address employee concerns.
  • Promote consistent adherence to policies, follow disciplinary procedures, document matters according to Standard and Local Operating Procedures, and support the Peer Review Process.
  • Conduct annual performance appraisals with direct reports according to Standard Operating Procedures.
  • Champion change, ensure brand and regional business initiatives are implemented, and communicate follow-up actions to the team.
  • Identify the talents of direct reports and their teams and assist with growth and development plans.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size
10,001+
Company stage
IPO
Headquarters
Bethesda, MD
Founded
1927

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