Workforce Analytics Manager - Workforce Intelligence, Business Analytics & Strategic Planning

Workforce Analytics Manager

Workforce Intelligence, Business Analytics & Strategic Planning

📍 Guadalajara, Jalisco, México

📍 Tijuana, B.C. Mexico
🏢 On-Site
🕒 Full-Time

Help Build the Intelligence Behind the Mission

At FLF, exceptional business decisions begin with exceptional data.

As our organization continues to grow, we rely on workforce analytics, business intelligence, and operational insights to optimize performance, improve efficiency, and support strategic decision-making across the firm.

We are seeking an experienced Workforce Analytics Manager to transform workforce data into actionable business intelligence that empowers leaders, improves organizational performance, and helps shape the future of our operations.

If you're passionate about analytics, workforce planning, business intelligence, and helping leaders make smarter decisions through data, we'd love to hear from you.

Why This Role Matters

As our Workforce Analytics Manager, you will serve as the firm's trusted advisor for workforce intelligence and operational reporting.

You'll design executive dashboards, analyze workforce trends, develop forecasting models, and provide strategic recommendations that help leadership optimize staffing, improve productivity, and support sustainable growth.

Your work will directly influence workforce planning, organizational performance, operational efficiency, and executive decision-making.

Compensation & Benefits

• USD Salary Compensation paid twice a month
• Performance-based bonus opportunities
• Career growth within a rapidly expanding organization
• Ongoing professional development and technical training
• Exposure to executive leadership and strategic business initiatives
• Collaborative and data-driven work environment
• Modern office located in Guadalajara's premier financial district

What You'll Do

Workforce Analytics & Business Intelligence

• Design, develop, and maintain workforce dashboards and executive reporting solutions.
• Analyze workforce utilization, productivity, staffing capacity, attendance, and operational performance.
• Transform complex workforce data into meaningful insights and strategic recommendations.
• Develop scorecards and reporting frameworks that provide leadership with clear operational visibility.

Workforce Planning & Forecasting

• Build workforce forecasting models that support staffing decisions and organizational growth.
• Analyze historical trends to identify future workforce needs and resource requirements.
• Partner with department leaders to evaluate workforce utilization and staffing capacity.
• Support long-term workforce planning initiatives through quantitative analysis.

Performance Measurement & Operational Insights

• Evaluate workforce performance metrics, operational KPIs, and productivity measures.
• Conduct root-cause analysis to identify opportunities for operational improvement.
• Recommend enhancements to reporting methodologies and performance measurement frameworks.
• Monitor organizational trends and communicate key findings to executive leadership.

Reporting Automation & Data Governance

• Continuously improve reporting processes, dashboard functionality, and analytics capabilities.
• Develop standardized reporting definitions and governance practices.
• Collaborate with Technology, Operations, and Data teams to enhance reporting automation.
• Identify opportunities to leverage technology and AI to improve reporting efficiency and scalability.

Strategic Business Partnership

• Partner with executive leadership to support strategic planning and operational decision-making.
• Present analytical findings and recommendations in a clear, concise, and business-focused manner.
• Support special projects, organizational initiatives, and executive reporting requests.
• Serve as a trusted advisor on workforce analytics, organizational performance, and business intelligence.

What We're Looking For

Required Qualifications

• Bachelor's degree in Business Administration, Data Analytics, Statistics, Economics, Operations Management, Information Systems, or a related field.
• Minimum 5 years of experience in workforce analytics, business intelligence, operational reporting, or related analytical roles.
• Advanced experience developing executive dashboards and reporting solutions.
• Strong analytical, quantitative, and problem-solving skills.
• Advanced proficiency with Looker Studio, Power BI, Tableau, Microsoft Excel, Google Sheets, or similar business intelligence platforms.
• Experience building workforce reports, dashboards, and forecasting models.
• Professional proficiency in English and Spanish with strong presentation and communication skills.

Preferred Qualifications

• Master's degree in a related discipline.
• Experience within legal services, professional services, healthcare, or high-growth organizations.
• Experience with Time Doctor or workforce productivity platforms.
• Knowledge of SQL, data visualization, or reporting automation.
• Experience supporting executive leadership with strategic reporting and workforce planning.
• Professional certifications in Business Intelligence, Data Analytics, Project Management, Lean Six Sigma, or Workforce Planning.

The Type of Person Who Thrives Here

Our most successful team members are:

• Curious, analytical, and business-minded
• Strategic thinkers who transform data into action
• Highly organized and detail-oriented
• Strong communicators who simplify complex information
• Collaborative partners who influence through insight
• Continuous learners who embrace innovation and technology
• Accountable professionals focused on measurable outcomes

Why Join FLF?

At FLF, analytics are more than reports—they're a strategic advantage.

You'll partner directly with executive leadership, influence organizational strategy, and help build the reporting infrastructure that supports one of the fastest-growing Personal Injury Law Firms.

As we continue to invest in technology, business intelligence, and operational excellence, you'll play a key role in shaping the future of our workforce and organizational performance.

About FLF

FLF is a growing Personal Injury Law Firm dedicated to helping injured individuals and their families obtain the justice and compensation they deserve.

Our success is driven by talented professionals across legal, client services, business operations, and marketing who work together to deliver exceptional results. We believe that when great people, meaningful data, and sound decision-making come together, extraordinary outcomes follow.

Our Core Values

Loyalty – To our clients, our team, and our mission.

Trust – Building confidence through transparency, consistency, and results.

Respect – For clients, colleagues, and the communities we serve.

Accountability – Taking responsibility for outcomes, both successes and mistakes.

Continuous Growth – Striving to learn, adapt, and improve daily.

Equal Opportunity Employer

FLF is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive workplace for all team members.

Ready to Apply?

If you're excited about using data to drive smarter business decisions, improve workforce performance, and influence organizational strategy, we'd love to hear from you.

Please submit your resume along with a brief summary of a workforce analytics dashboard, business intelligence initiative, or forecasting project you developed, including the business impact your analysis helped achieve.