Full-Time
Assistant Property Manager
Highmark Residential
Multifamily property management
No salary listed
Austin, TX, USA
In Person
Travel and overnight stays may be required; assignment to other Highmark communities may be needed.
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- A high school diploma or equivalent is required.
- Mathematical skills at a high school level are required to calculate prorations, bank deposits, and related amounts.
- Excellent verbal and written communication skills are required.
- Proficiency in Microsoft Office, including Word and Excel, Outlook, and the internet is required.
- Strong proficiency in property management software, preferably Yardi, is required.
- Leadership and team-building skills are required.
- A valid driver's license is required.
- Reliable transportation is required to attend meetings and purchase or pick up supplies.
- A method of communication at home is required to respond to emergencies.
- Availability for overtime, weekend, holiday, and evening work is required.
- Willingness to be assigned to other Highmark communities as needed is required.
- Travel and overnight stays may be required.
- Collect and secure rental payments.
- Scan daily bank deposits and verify their accuracy.
- Assist the Community Director with daily rate approvals in Yieldstar.
- Input daily activity transactions in Yardi and clear outstanding validations.
- Prepare accounting records and reports, including deposit accounting and monthly closeout.
- Verify the accuracy of move-outs for integration with the rental collection company.
- Deliver late-rent letters and notices to vacate, and contact residents with unpaid or owed rent daily.
- Manage bad-debt collection until it is no longer applicable.
- Assist with the eviction process and follow orderly and timely policies for local municipalities.
- Enter activity into Yardi in relation to daily, weekly, and monthly checklists, including Skip Watch information when applicable.
- Assist the Community Director with Apartment Ratings responses.
- Assist the team in achieving positive SatisFact scores.
- Assist with leasing duties, including showing apartments and preparing leases via electronic signature when applicable.
- Maintain organized community office files.
- Maintain working knowledge of laws, rules, and regulations concerning apartment leasing and management, including Fair Housing, collections, evictions, towing, and pool enclosures.
- Prepare accurate and complete reports in a timely manner.
- Handle or assist with receiving, recording, preparing, and following up on work orders to facilitate residents' service requests.
- Assist with inspections of vacant apartments and take appropriate action to prepare them for market-ready status.
- Promote resident retention by assisting with the renewal program.
- Perform periodic inspections of common areas, including balcony and patio inspections.
- Report observed maintenance problems.
- Assist in planning and preparing resident functions.
- Stay informed of and comply with all policies and procedures outlined in the operations manual.
- Comply with company safety policies and rules and use required safety equipment.
- Assume the Community Director's duties as directed.
- Remain courteous and helpful to residents, prospective residents, and co-workers.
- Perform other duties assigned by the Community Director.
- Apartment management experience is preferred.
- Tax Credit experience is preferred.
Highmark Residential is a multifamily residential property-management company. It manages apartment communities, handling leasing, resident service, maintenance, marketing, budgeting, and property performance. The company works for property owners and investment partners while serving residents through on-site teams. Community operations connect with regional management, construction support, revenue strategy, accounting, technology, and corporate services. Roles span property leadership, leasing, maintenance, resident service, marketing, finance, and administration. Its portfolio spans apartment communities across multiple U.S. markets.
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