Manager – Process Management

As a Manager of Process Management, you will lead a team of process managers in delivering flawlessly executed processes that improve business efficiency and drive results. You will create and modify processes while collaborating with smart and passionate leaders to influence results that have a direct impact on the company’s bottom line. You will monitor data trends to measure effectiveness and install necessary benchmarks or thresholds to ensure data integrity. You will educate and gain buy-in from key stakeholders concerning the utilization of process to ensure appropriate execution each time. 

We are seeking dedicated, disciplined, process professionals who excel in a team environment and are experts in process improvement. This individual will have demonstrated that they can improve company processes in the past, resulting in saving time and resources for the company. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. This individual must display strong leadership skills and be able to drive and motivate a team in delivering flawless execution of process improvement projects. 

General Responsibilities: 

• Managing and leading a team of associates to manage data management controls and risk framework

• Providing subject matter expertise on processes when representing the department in projects and other meetings

• Partnering with enterprise and other LOBs on data governance strategy

• Creating and validating processes to mitigate data risk 

• Designing and producing metrics used to measure efficiency and effectiveness 

• Driving process improvements aligned with desired customer outcomes 

• Analyzing, identifying, and correcting data issues with systems used or owned by a department
   

Basic Qualifications: 

• At least 2 years of experience in Process Management 

• At least 2 years of experience in Project Management 

• At least 2 years of experience in People Management

Preferred Qualifications: 

• Lean certification or Six Sigma certification  

• At least 5 years of experience in Process Management  

• At least 5 years of experience in Project Management  

• At least 5 years of experience in People Management 
   

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

This role is hybrid meaning associates spend 3 days per week in-person at one of our offices listed on this job posting. Fridays are enterprise- wide virtual work days. Monday, Tuesday, Wednesday and Thursday are in-person days for associates to spend time together working in our beautifully-designed team areas.