Senior Executive Assistant

Applicants must have current authorization to work in the United States on a full-time basis.

The Senior Executive Assistant to CEO of Encore Capital Group provides multi-faceted administration support on complex matters to the CEO. Encore is a NASDAQ listed company, headquartered in San Diego with over $1.2 billion in revenues.

This role interfaces and communicates with executive leadership for Encore Capital Group as well as the Board of Directors on items of a sensitive and confidential nature. Prepares presentation materials for Board of Directors meetings as well as manages logistics as necessary.

RESPONSIBILITIES

Board support:

• Provides multi-faceted admin support on complex matters and provides assistance to ensure effective use of the CEO’s time as well as creating productive interactions with the senior leadership teams, the public and the board.
• Collects and prepares information for use in discussions/meetings of executive staff and outside individuals.
• Makes high-level contacts of a sensitive nature inside and outside the company.  
• Prepares presentation materials for board of director meetings as well as managing a variety of logistics.
• Coordinate all aspects of Board meetings, including agenda preparation, virtual/in-person logistics, and post-meeting follow-ups. Act as the primary point of contact for Board members, maintaining confidentiality and facilitating secure document distribution.

CEO support:

• Handles a wide range of administrative and support tasks and independently initiates and implements processes to manage projects, information, and people on behalf of the office of the CEO.
• Using independent discretion, sends follow up communications to SVPs, Directors and Sr Managers to ensure requests are being handled in a timely manner
• Manages the executive's schedule, meeting preparations, follow-up tasks, and complex travel arrangements.
• Executive Calendar and Travel Management: Proactively manage and optimize the calendars for the CEO and Board members, including scheduling high-priority meetings, resolving conflicts, and coordinating complex domestic and international travel arrangements. Anticipate needs and prepare detailed itineraries, briefing materials, and expense reports.
• Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors such as travel, reporting needs, and material preparation.
• Exercises judgment within generally defined practices and policies in selecting methods and techniques for obtaining solutions.
• Conducts research and information gathering on behalf of the executive and prepares summaries and reports.
• Requires in-depth knowledge of company operations, policies, and procedures.
• Independently manages the day-to-day administrative tasks of the CEO office. Schedules all appointments and makes adjustments to the calendar as needed. Assists with meeting preparation including development of agenda, catering, recording of minutes, document creation and distribution. Greets and manages all guests of the CEO office and handles their needs throughout the duration of their stay. Handles and resolves concerns. Screens incoming calls to the CEO, determining nature of the call and whether it requires attention from the CEO. Books all travel and arrangements for the CEO.
• Communication and Liaison Duties: Draft, edit, and distribute executive correspondence, memos, and reports on behalf of the CEO. Serve as a trusted gatekeeper, screening calls/emails, and representing executives in interactions with internal teams, investors, regulators, and partners.
• Project and Special Initiatives Management: Lead or support ad-hoc projects, such as executive outreach efforts, investor relations events. Track deadlines, budgets, and deliverables, collaborating with departments like Legal, Finance, and Operations.
• Administrative and Operational Support: Oversee office logistics for executive suites, including vendor coordination, event planning (e.g., ELT offsites/Board Encore HQ visits), and technology setup for presentations. Maintain organized digital and physical files for compliance and quick access.
• Stakeholder Relationship Building: Foster strong relationships with senior executives, Board members, and external contacts (e.g., shareholders, industry associations). Provide briefings on key issues and ensure alignment with company priorities.
• Confidentiality and Discretion: Handle highly sensitive information related to corporate strategy, financials, HR matters, and Board deliberations with the utmost integrity and professionalism.
• Perform other duties, as assigned.

MINIMUM REQUIREMENTS

EDUCATION:  Bachelor's                  

EXPERIENCE:  10+ Years of experience providing executive support to CEO or high-level executive.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Experience in working with senior level executives within and outside the company, as well as experience with customers, vendors, visitors, and other dignitaries.
• Experience using discretion, judgment, and knowledge of the organization to facilitate the executive's activities and maintain confidentiality.
• Requires in-depth knowledge of company operations, policies, and procedures.
• Advanced proficiency in MS Office

PREFERRED QUALIFICATIONS

EXPERIENCE:  Experience working with Board of Directors and preparing materials for Board of Directors meetings is preferred.

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES:

• Financial services industry experience
• Uses discretion, judgment, and knowledge of the organization to facilitate the executive's activities and maintain confidentiality.
• Experience with customers, vendors, outside leaders and others.

 #LI-KL1

Starting Compensation

Annual Salary: $120,000.00 - $150,000.00 (Amount based on office location, relevant experience, skills, and competencies)

If you are wondering why you should work for us, here is something to help you decide:

• Pay and Bonuses: Earn a competitive salary. All employees are eligible for monthly incentives or annual bonus.

• Career Progression: Grow at MCM with paid training and development programs – including our very own MCM Academy – as well as a promote-from-within philosophy.

• Reward and Recognition: We are committed to honoring great results – ranging from informal accolades to formal company-wide awards and prizes like all-inclusive vacations.

• Tuition Assistance: Pursue a degree or coursework related to your current role, or the role you are striving for.

• Healthcare Insurance: Take advantage of comprehensive healthcare plans and options to ensure your continued health, plus fitness membership reimbursements, weight watchers, our wellness rewards Program and more.

• Volunteering Opportunities: Enjoy up to eight hours of paid time off each year to volunteer. We also offer volunteer grants and matching financial donations, up to US$ 2,500 per employee annually.

• Retirement Savings: Build a strong financial foundation and reach your goals for the future. With all the effort you invest in us, we’re proud to invest in you.

• New Family Support: Celebrate your new arrival with company paid leave, new parent flex time, and child back-up care options.

• Team-building: Enjoy experiences that inspire bonds with your colleagues through a wide range of company-sponsored team-building events, such as holiday celebrations and department outings.

• Work-Life Balance: Enjoy paid and floating holidays, as well as generous paid-time-off.

Our compensation and benefits programs were created with an 'Employee-First Approach' focused on supporting, developing, and recognizing YOU.  We offer a wide array of wellness and mental health initiatives, support volunteerism, and environmental efforts, encourage employee education through leadership training, skill-building, and tuition reimbursements, and always strive to provide promotion opportunities from within.

About Us

Headquartered in the United States, Encore Capital Group (Encore) is a publicly traded international specialty finance company operating in various countries around the globe. Through our businesses - such as Midland Credit Management and Cabot Credit Management - we help consumers to restore their financial health as we further our Mission of creating pathways to economic freedom. Our commitment to building a positive workplace culture and a best-in-class employee experience have earned us accolades including Great Place to Work® certifications in many geographies where we operate. If you have a passion for helping others and thrive at a company that values innovation, inclusion and excellence, then Encore Capital Group is the right place for you.

Encore Capital Group and all of its subsidiaries are proud to be an equal opportunity employer and are committed to fostering an inclusive and welcoming environment where everyone feels they belong. We encourage candidates from all backgrounds to apply. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, disability status, or any other status protected under applicable law. If you wish to discuss potential accommodations related to applying for employment, please contact [email protected].