Senior Account Manager - Medical Communications

Senior Account Manager - Medical Communications

Prime · Toronto, Canada (Remote) · Full-time · Posted 2026-05-20

Workplace: remote

Department: Client Services

Description

Accelerating Life-Changing Solutions to Global Healthcare Challenges is the vision that unites us through a shared sense of purpose, whatever the role. It speaks to the significant challenges that exist within global healthcare, and how we, as one team, can help to deliver better solutions and outcomes for our partners and for patients everywhere, sooner. Your job description outlines the important role and responsibilities that you own in achieving this vision.

Importantly too is how we go about living our vision.  This is defined by the Prime mission:

Through a pioneering fusion of the finest expertise in science, strategy, evidence, technology and creativity we deliver the world-class outcomes that our global partners trust to achieve their goals.

It speaks to collaboration and everyone’s responsibility to bring together the diverse expertise that exists across our team to deliver world-class outcomes.

On this foundation, we have defined four core values, these represent the shared principles that guide our behaviours every day, whatever your role:

Be Brave, Be Human, Be Passionate, Be Exceptional. 

At Prime these values are integral to who we are.  They are there to guide you in your role and support you on your personal journey to success.  They shape our culture and support us in achieving our vision together, as one global team.  

Our Senior Account Managers provide clients with high-quality service through effective client management including account, financial and project management. They ensure proper and effective communication around the overall financial health of their assigned accounts and ensure revenue targets are being met while adhering to relevant timelines, guidelines and compliance measures. They partner very closely with team Account Directors. 

Senior Account Managers will:

• Be client facing on calls, meetings and live events when required
• Manage and continuously build long-standing relationships with clients for their assigned accounts
• Manage people and multiple projects within a fast-paced agency environment
• Lead and/or participate in business development efforts including RFI and RFP development and pitches  
• Provide line management and/or mentoring of junior personnel
• Demonstrate and encourage the company's best practices, culture and company processes across team members
• Manage internal budget tracker (with Account Executive) and approve external budget tracker for client
• Initiate and develop project budgets in consultation with account team where appropriate
• Update the IRIS system with new project forecasts and manage the project number allocation and budgeting procedures
• Monitor project budgets, identifying potential issues – under/over-spend, changes in specification, etc. – and calls out appropriate alerts. 
• Collaborate with team members ensuring projects are properly tracked; status is ongoing and updates are sent to the client
• Lead internal discussions regarding the overall health of assigned accounts in finance meetings
• Anticipate client reactions to issues/circumstances; be solution-ready and proactive about addressing the best outcome to the client and Prime
• Have an interest in learning new therapy areas and technologies
• Attend and actively contribute to all internal management and account team meetings (commercial team meetings, weekly project status meetings, monthly account meetings, quarterly account planning meetings) to drive deliverables and identify new business opportunities  
• Ensure deliverables on assigned accounts are in line with client expectations while being high-quality, within budget, on time and compliant

Requirements

• >5 years of relevant experience working for a pharmaceutical company, medical education/marketing/advertising or communications agency or similar
• Strong industry experience and understanding of pharma client needs, market, pipeline, etc. to offer innovated deliverables
• Ability to co-ordinate the delivery of multiple projects within account with a high degree of autonomy
• Strong project management and project delivery skills
• Excellent relationship development skills both internally and with client handling/networking
• Demeanor that inspires and motivates account/project teams
• Strategic understanding of project / account objectives and contribution to strategic account planning
• Excellent organizational skills, attention to detail, time management and adherence to deadlines
• Effective communication skills both verbally and in writing
• Polished presentation skills; ability to present to clients in business development situations
• Strategic insight, sound judgement and problem-solving skills – able to identify issues and resolve them (or make recommendations)
• Established understanding of pharmaceutical industry and medical communications sector
• Proactive, positive attitude and willingness to learn
• Effective leadership abilities - lead, delegate and mentor

Benefits

• Medical, dental and vision insurance plans
• Competitive salary
• Generous time off
• Pension
• 401k Plan with match
• Health & Wellbeing offerings
• Job training and advancement opportunities

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