Commercial Sales Coordinator

At Hapag-Lloyd, we will support the further development of your skills in our culturally diverse, 
stimulating environment as you help us grow our customer base. As the Coordinator of 
Commercial Sales, you will drive customer performance, quality and satisfaction. In close 
alignment with sales execution and the customer service team you will develop true customer 
understanding and deliver solutions that meet and exceed our customer expectations.

• High school diploma and 2 years’ work-related experience in the Maritime/Liner 
  Shipping/Transportation Industry.
• Passion for account management and sales including identification, negotiation and 
  issue resolution.
• Results driven and motivated to independently drive solutions that meets our 
  customers’ expectations.
• Excellent communication and interpersonal skills to drive positive customer 
  engagement and performance.
• Team player that works well with others to drive success for the customer, team and 
  the organization.
• Knowledge and understanding of most shipping terms, routings, schedules and the 
  general practices of various countries, carriers, ports and terminals with the ability to 
  apply that knowledge to make effective job assignments.
• Clarify shipping terms unique to a location. 
• Knowledge of Hapag-Lloyd’s shipping routes, ports, equipment, rates and services.
• Ability to use maps, atlases and other geographic reference materials to determine 
  where nearest ports and terminals are to customers.
• Knowledge of the best mode of transportation for ground transport between the 
  customer and terminals.
• Use questioning to identify specific problems and related information.
• Logically determines the approach to solving the immediate problem.
• Proficient in MS Office (e.g. MS Teams, Excel, PowerPoint, etc.) and other software 
  appropriate to work demands.
• This position is located inside of the United States and requires eligibility to work in the US and completion of the employment eligibility form required under federal law upon hire.
   

• Lead the day to day commercial activities including customer calls, performance 
  reporting and rate proposals
• Implement and drive our new core promises aligned to our 2023 Quality Strategy. 
• Schedule and drive sales calls with assigned customers to create in-depth customer 
  understanding and deliver solutions to increase volume and CL2 contribution.
• Monitor account performance and prepare actual performance reports allocated 
  through Account Management.
• Initiate opportunity management by preparing rate proposals, negotiation and follow 
  up with customers to secure volume.
• Communicate relevant service information, market developments and competition 
  activities.
• Prepare rate quotations and coordinate with the Trade Management department for 
  requests for quotes (RFQ’s) and new service contract proposals (3rd Party Portals 
  may be applicable).
• Drive Core promises and performance of assigned account base to meet or exceed 
  targeted service levels.
• Onboard quick quotes with account portfolio.
• Initiate waiver requests related to Commercial discrepancies; free time requests.
• Prepare bid packages as required.
• Onboard new contract customers with related stakeholders.
• Align, validate, and audit contract results with Quality team.
• Liaise with internal departments to resolve commercial grievances.
• Support the E-Business department regarding account setup for digitalization 
  requirements.