Full-Time

Federal Support Engineer 2

New York

Posted on 4/19/2024

Datadog

Datadog

5,001-10,000 employees

Provides comprehensive cloud monitoring and analysis

Data & Analytics

Compensation Overview

$72k - $106kAnnually

+ Additional compensation elements

Junior

New York, NY, USA

Required Skills
Zendesk
JIRA
Confluence
Linux/Unix
Requirements
  • Experienced in multi-channel technical support at a SaaS company (2+ years of related experience)
  • Experienced using Zendesk, Jira, Confluence, or similar software
  • An engineer with previous technical troubleshooting and/or programming experience
  • Self-motivated, detail-attentive, and have a desire for continuous learning
  • A critical thinker who defaults to a client-centric approach
  • An effective written and verbal communicator
  • A tinkerer with some programming experience and a basic knowledge of Linux
  • Able to work a rotating schedule that requires weekend availability
Responsibilities
  • Engage with customers via multiple channels to identify and resolve technical support requests
  • Reproduce technical issues and dive into Datadog’s 400+ integrations
  • Become demo certified and lead a three-pillar demo to customers
  • Participate in product conversations with internal teams based on feedback from client interactions
  • Train as a highly knowledgeable specialist in one or more Datadog product area(s)
  • Work from a Datadog office 3 - 5 days per week

Datadog provides a cloud-based monitoring platform that integrates seamlessly with cloud environments, supporting DevOps teams by enabling real-time data analysis and comprehensive observability. Its extensive suite of services includes infrastructure monitoring, log management, application performance monitoring (APM), and more, making it an essential tool for managing modern cloud applications. This company is pivotal in aiding organizations to optimize their operational health and efficiency, setting a standard in the industry for thorough and accessible cloud application insight.

Company Stage

IPO

Total Funding

$147.9M

Headquarters

New York, New York

Founded

2010

Growth & Insights
Headcount

6 month growth

16%

1 year growth

24%

2 year growth

64%
INACTIVE