Team Lead PDS Operations

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Job Description 

This role requires engagement with JLL resources based in the APAC countries that JLL operates 

Roles and Responsibilities 

Technology 

• Arrange access and provide training / onboarding to new Project Managers in how to use JLL technology such as the JLL Project Management Information System and any relevant Client technology systems 

• Undertake refresher or other ad hoc training as required 

• Extract data and prepare standard reporting (using reporting functionality within JLL’s Project Management Information System) 

• Ongoing administration of technology systems (access, troubleshooting, refresher / manage training in new features, monitor project closeout) 

• Where included in role, use Client technology systems to capture data / undertake key deliverables 

Data Quality 

• Monitor / report on technology usage / adoption 

• Monitor and Report on data quality in PDS / Client Systems 

• Liaise with PDS delivery teams to identify and monitor the correction of data quality errors 

Process & Procedures 

• Undertake technical onboarding of PDS delivery teams in Client specific process, eg: invoice submission and approval, key project deliverables / templates, approval stage gates etc) 

• Review project specific deliverables (documentation etc) prepared by Project Management teams and monitor compliance with Client process, templates etc 

• Undertake Account specific health check (documents saved in correct locations etc, Mandatory Deliverables available, data quality achieved etc) 

• Manage centralised document control activities (PMO Centre of Excellence up to date including centralised templates, Guidance notes, lessons learnt etc) 

Reporting 

• Manage on-account trackers for project approvals, PO's & Contracts, lessons learnt, etc 

• Collate information as directed to support Account funding requests / business approval 

• Prepare regular / ad hoc reporting as directed by PMO Lead 

• Prepare meeting record / minutes (as directed) 

Finance 

• Contribute to on-account finance activities (and interface where required with Client Finance system) as directed (Reviewing invoices for accuracy before submission, track invoice status etc) 

Data analysis and Management 

• Review and assist in tracking projects against Account / Project KPI's including 

• Budget / Programme Compliance 

• Satisfaction Surveys / Medallia 

• Risk Reporting 

• Assist in project Benchmarking 

Communications 

• Support communication activities within Account 

Core technical skills 

• Familiar with using collaboration tools such as project management information systems, Microsoft teams, and cloud-based document management systems to achieve effective communication and coordination across different locations. 

• Strong skills in organising and managing documents, including version control, document naming conventions, file sharing, and archiving to ensure efficient document workflows and retrieval. 

• Experience in data entry and data analysis using spreadsheet software like Microsoft Excel to assist in data collation, tracking, and reporting activities. 

Soft Skills: 

• Clear and effective verbal and written communication skills. 

• Demonstrate proactivity in delivering the role. 

• Strong time management and ability to multitask - prioritizing tasks, manage deadlines for reporting, and handle multiple assignments concurrently. 

• Detail orientated to accurately handle data, maintain document consistency, and ensuring overall accuracy of administrative tasks. 

• Adaptability and Flexibility to changes in work priorities. 

• Strong problem-solving skills to identify and resolve challenges / roadblocks 

• Ability to work well as part of a virtual team, collaborating with individuals from varied backgrounds and locations, to facilitate effective cross-cultural communication across Asia 

• Proven work experience as a team leader or supervisor and In-depth knowledge of performance metrics 

Performance objectives 

Leadership: 

• Leads by example 

• Demonstrated rapid “get going” capability 

• Capacity to achieve results within tight resource availability 

• Team player with the confidence to constructively challenge the status quo 

Personal Effectiveness: 

• Sets targets for self, and monitors and manages own performance with the guidance from their direct supervisor 

• Monitors progress against own performance measures and achieves results with regular consultation from their direct supervisor 

Decision Making: 

• Makes suggestions for solutions that resolve problems or improve operations 

• Actively searches out improvement opportunities and implements them after consulting on strategy and options with their direct supervisor 

Relationship Building: 

• Conducts open, collaborative relations with superiors, peers & clients 

• Gains respect of JLL people and clients 

• Ability to manage and see links across a diverse range of activities 

Communication: 

• Communicates effectively with superiors, peers and clients 

• Listens effectively and communicates through actions and example 

• Strong communications and relationship skills with the ability to relate to, understand and command respect from subject matter experts 

• Well-developed internal consulting skills, displaying strong analytical thinking, problem solving, and negotiation ability 

Sounds like you? To apply, you need to have: 

• Relevant work experience with exposure in project management and construction projects will be highly regarded. 

• Demonstrated ability to work in a multi-disciplinary team 

• Ability to manage and prioritize multiple projects with competing timelines 

• Demonstrates a sense of urgency in completing objectives on time 

• Flexible attitude, team player, detail-oriented 

• Relationship builder both externally & internally 

• Excellent verbal and written skills with the ability to communicate at all levels within the organization 

• Can work effectively both independently and in a team 

 
What we can do for you: 

At JLL, we make sure that you become the best version of yourself by helping you realize your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay, and benefits package. 

We will also require you to register in our career site: https://www.us.jll.com/en/careers to capture your details in our system. 

Apply today! 

To ensure that you progress the soonest with your application please have basic pre-employment requirements ready (NBI clearance, official transcript of records, government IDs, etc.). 

Location:

On-site –Taguig, Philippines

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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