Facilities Coordinator
National Debt Relief
Facilities Coordinator
National Debt Relief
Debt relief service with settlement programs
Support the facilities department on daily operations, manage the lifecycle of incoming service tickets, prioritize critical needs, and dispatch tasks to internal technicians and facilities leadership. Serves as a direct support to the subareas planning and control, maintenance and workplace.
• Monitor the CMMS platform to review, prioritize, and assign incoming service tickets to internal technicians based on urgency and workload, optimizing response times and resource allocation.• Deliver robust administrative and operational support to the Planning & Control, Maintenance, and Workplace Services divisions to align daily activities.• Maintain, organize, and update all physical and digital maintenance records, asset logs, and service history reports within the database.• Serve as the point of contact for internal business units. Provide proactive communication regarding service timelines, ticket status updates, and resolutions.• Monitor department tickets service level agreements (SLAs). Maintain clean operational data and partner with leadership to analyze ticket trends, roadblocks, and identify process improvements.• Supervise and provide active operational support for all ongoing facilities activities across the workplace, ensuring daily tasks align with service standards.• Audit tickets daily, follow up with internal technicians and facilities leadership to ensure timely closures and data cleanliness.
Decision Rights: • Ticket Triage & Prioritization• Technician Routing• Service Communication
KPIs: • Internal client satisfaction (CSAT)• Data Integrity Score• Mean Time to Dispatch
Interfaces (Internal/External):
• Internal: Facilities Manager, Workplace Services Lead, Building Engineer, Security Leader, Planning and Control lead, Facilities Technicians, Operations leaders.• External: All FM vendors for reporting/records; utility providers for metering data; auditors/inspectors
Required Experience:
• Minimum 1- 2 years of experience in customer service or office support roles. A plus if it has previous experience with Data Analysis.• Hands on with CMMS, preferred experience with ticket and work order management.• Education: Currently pursuing or completing a bachelor’s degree in business administration, Industrial Engineering, or a related facilities field.
• Monday–Friday 07:00AM–4:00PM; Saturday 08:00AM–12:00PM.
Broadway Support Services is a team-oriented environment full of rewards and growth opportunities for our employees. We are dedicated to our employee's success and growth within the company, through our employee mentorship and leadership programs.
Our extensive benefits package includes:
Debt relief service with settlement programs
National Debt Relief helps people deal with large amounts of debt. It has settled nearly 4 million debts, helping clients regain financial independence and get their lives back on track. The company uses a unique, highly rated approach to debt relief that supports clients in resolving their debts and learning to manage their finances. How it works: The firm offers debt-relief programs that aim to settle outstanding debts with creditors, guiding clients through the process and providing support to improve long-term money management. What sets it apart: It is a certified Great Place to Work and emphasizes a people-centered approach, strong client outcomes, and a trusted reputation. Goal: To help consumers overcome debt, regain financial freedom, and build healthier financial habits for the future.
Explore more opportunities at National Debt Relief