Customer Service Representative - Continuous Recruitment

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Position Title:

Temporary Customer Service Representative (Continuous Recruitment)

Job Category:

University Staff

Employment Type:

Temporary (Fixed Term)

Job Profile:

Customer Svcs Rep

Job Duties:

The Customer Service Representative is responsible for supervising all aspects of customer service in the “front of the house” of the University Dining operations. This will include customer contact to address and resolve issues, cashier supervision, dining room set-up and maintenance of the dining room supplies and products. This position will provide consistent communication to full-time staff, student leadership, student staff, and other part time specialty staff to ensure that the best possible customer service is achieved through proper training, compliance with safety and sanitation standards, presentation, and maintenance of dining facilities. The Customer Service Representative reports to the Food Service Assistant Manager within University Dining. The ability and willingness to work a variable schedule, including nights and weekends, is required.

Shift: Varied hours including weekends, holidays, and evenings.

Key Job Responsibilities:

• Guides and trains staff and student workers

• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards

• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information

• Troubleshoots and resolves issues in a timely and professional manner

• Monitors and maintains work areas and supplies to meet customer and operational needs

• Processes customer transactions and may take payments following established policies and procedures

Department:

University Dining

Compensation:

$15-$17.50 per hour, based on qualifications and experience

FTE:

75% (Full time during academic year; option summer hours available)

Required Qualifications:

• Ability to effectively communicate orally and in writing to a wide array of people including staff members with differing skills/abilities. 
• Ability to interact courteously with customers. 
• Ability to manage and solve customer complaints and requests. 
• Demonstrated experience supervising a diverse staff including student employees, full and part time employees, and temporary staff. 
• The ability to bend, stoop, twist, and safely lift to 50# on a regular basis when storing, stocking, and gathering prepared products and/or inventory items.
• Current Serv Safe certification or ability to complete certification within 3 months of hire. 

Preferred Qualifications:

Knowledge of basic safety and sanitation principles.

Terms of Employment:

This is a temporary University Staff position, non-exempt from the Fair Labor Standards Act. This position is required to serve a six-month probation period.

How to Apply:

TO ENSURE CONSIDERATION: Application materials will be evaluated and the most qualified applicants will be invited to participate in the next step of the selection process. Incomplete application materials may not receive consideration.

Submission in PDF format is preferred for all optional attachments.

Successful applicants must pass all UWSP mandatory trainings along with department specific trainings as part of their employment onboarding. Employment will require a criminal background check. It will also require you and your references to answer questions regarding employment misconduct, sexual violence and sexual harassment.

Contact Information:

For additional information regarding the position, please call or email:

Marty Kalepp

Email: [email protected]

Phone: 715-346-3054

If you have any questions regarding the application process, need special arrangements, or if you submitted your application with missing materials, please call or email:

Human Resources

Email: [email protected]

Phone: 715-346-2606

Special Notes:

Through the discovery and dissemination of knowledge, UW-Stevens Point stimulates intellectual growth, provides a liberal education, and prepares students for a diverse sustainable world. The university is committed to creating a safe, inclusive learning community for all faculty and staff from a variety of backgrounds. Visit https://www.uwsp.edu/join-uw-stevens-point/ for more information about UW-Stevens Point. To learn about the Stevens Point (aka Point) area fun, jobs, housing, education, quality of life, and bragging rights, visit www.stevenspointarea.com.

Individuals with disabilities who need a reasonable accommodation during the application or interview process should contact Human Resources and Affirmative Action at 715-346-2606 or [email protected].

The safety and success of students, faculty, and staff at the University of Wisconsin-Stevens Point is paramount. The Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act requires the distribution of an annual security report to all current and prospective students, faculty, and staff. You may obtain the complete report at https://www3.uwsp.edu/protsv/Pages/Clery.aspx

The University of Wisconsin-Stevens Point will not reveal the identities of applicants who request confidentiality in writing, except the identity of the successful candidate will be released. See Wis. Stat. sec. 19.36(7).

An offer of employment will require a criminal background check and authorization to work within the United States as required by the Immigration Reform and Control Act of 1986.

UW is an Equal Opportunity Employer:

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, disability, status as a protected veteran, or any other bases protected by applicable federal or State law and UW System policies. We are committed to building a workforce that represents a variety of backgrounds, perspectives, and skills, and encourage all qualified individuals to apply.