Deputy Manager - Account Management

Responsibilities

• Manage UK book of business.
• Placement of insurance for clients in accordance with the SME business strategy.
• Involved in end-to-end broking related activities for a segment of clients.
• Proactively identify in-scope policies and initiate the renewal process.
• Review client exposures for major coverage gaps and determine whether to remarket or renew with the incumbent based on predefined rules.
• Carry out re-market exercises where necessary by comparing cover, claims, endorsements, and premium.
• Make carrier selection and provide recommendations.
• Compare expiring and renewal coverage and highlight any significant differences to clients.
• Issue final renewal documentation upon client authorization to bind while ensuring regulatory compliance.
• Produce relevant MI and analyze trends to drive efficiencies.
• Lead weekly meetings and ad-hoc discussions with onshore stakeholders.

Qualifications:

• Knowledge
  • Broad understanding of insurance concepts and policy lifecycle.
  • Good knowledge of Microsoft Office.
  • Hands-on experience working across various stages of the renewal process.
  • Preferred domain certification.

Skills & Competencies:

• Communication
  • Ability to communicate effectively and professionally with stakeholders through written, verbal, and telephone communication.
    
    
• Accountability & Adaptability
  • Takes ownership of work activities and follows through on commitments.
  • Maintains confidentiality when handling sensitive information.
    
    
• Analytical Thinking
  • Ability to think from a broker's perspective and challenge processes, regulations, and existing practices.
    
    
• Problem Solving & Decision Making
  • Ability to logically analyze challenges and develop practical solutions.
  • Creative thinking capability and problem-solving mindset.
    
    
• Customer Orientation
  • Evaluate and assess risks in line with guidelines and standards.
  • Make broking decisions within delegated authority levels.
  • Identify client needs and provide appropriate recommendations.
  • Assess client coverage requirements and associated risks.
    
    
• Teamwork
  • Ability to work independently and collaboratively within a team environment.
    
    
• Organizational Skills
  • Strong interpersonal skills and ability to build business relationships.
  • Positive attitude, willingness to learn, and adaptability to change.
    
    
• Internal Hiring Criteria
  • Minimum 1 year tenure in the organization (preferably SPA).
  • Average QPR/MPR above 3.
  • Strong process and domain knowledge.
  • End-to-end policy lifecycle knowledge.
  • Kaizen contribution of 3 or more in the last year.
  • Domain Certification (AINS, Cert II, or equivalent).
  • Demonstrated soft and technical skills.
  • Experience interacting directly with onshore teams through emails and calls.
  • Strong written and verbal communication skills.
  • Logical thinking and ability to challenge the status quo.
  • Ability to analyze situations and make critical decisions.
  • High accountability.
  • Strong planning and prioritization skills.
  • Confidence and professional maturity.