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Sutherland

Global BPO providing customer lifecycle management

Facilities Engineer

Facilities ManagementConfirmed live in the last 24 hours
Full-timePili, Camarines Sur, PhilippinesNo salary listed

About the Job

Requirements

  • A bachelor's degree in Mechanical Engineering or Electrical Engineering is required.
  • Must be a licensed Mechanical Engineer or Electrical Engineer.
  • Must be willing to work extended hours or flexible schedules as needed.
  • Must be willing to report on-site at Sutherland Pili CamSur, IT Park, Provincial Capitol Complex, Cadlan, Pili, Camarines Sur, 4418.
  • Knowledge of civil and structural building construction, including interior and exterior works.
  • Proficiency in designing and computing electrical and mechanical plans.
  • Hands-on knowledge of operating and maintaining generator sets, uninterruptible power supply (UPS) systems, and other critical facility equipment.
  • Ability to evaluate vendor preventive maintenance reports and recommend appropriate action plans.
  • Basic project management skills and experience supporting site build-outs, renovations, and maintenance projects.
  • Familiarity with facilities operations, including utilities monitoring, equipment maintenance, and workplace management.
  • Strong analytical skills to interpret data, identify trends, and recommend improvements.
  • Attention to detail and strong organizational and documentation skills.
  • Effective verbal and written communication skills, with the ability to communicate clearly and professionally.
  • Professionalism, confidentiality, and high ethical standards.
  • Customer service orientation and ability to build relationships with internal and external stakeholders.
  • Ability to collaborate effectively across teams and develop trust.
  • Ability to adapt to changing priorities and work environments.
  • Strong work ethic, integrity, flexibility, and leadership or coaching capabilities.

Responsibilities

  • Manage day-to-day facilities operations, including leasehold improvements, equipment upkeep, and site maintenance.
  • Ensure office equipment and the physical workspace are functional and ready for use.
  • Conduct regular facility inspections and implement preventive and corrective maintenance programs.
  • Supervise contractors performing general repairs, pest control, and scheduled maintenance.
  • Oversee workspace readiness, including seat assignments, relocations, and partition installations, in coordination with Capacity Planning.
  • Monitor electricity and water consumption and maintain accurate tracking reports.
  • Keep Asset Maintenance Contracts updated and ensure equipment, including UPS systems, air-conditioning units, and generator sets, is regularly serviced.
  • Maintain organized service reports, contracts, and compliance records.
  • Support implementation of site health and safety standards.
  • Manage and resolve facility-related requests through ticketing systems within agreed service-level agreements.
  • Monitor ticket queues to prevent backlog and aging issues.
  • Provide timely updates and coordinate approvals with stakeholders.
  • Support project teams with site build-outs, renovations, and rehabilitation activities.
  • Coordinate project schedules and maintenance work with internal departments to minimize disruption.
  • Participate in weekly seat-planning and operational meetings.
  • Respond to internal requests for office setup for meetings, training, and onboarding sessions.
  • Collaborate with Capacity Planning on workspace and equipment requirements.
  • Coordinate facility concerns and maintenance issues with building administration.
  • Liaise with vendors, lessors, and government agencies, including PEZA and local authorities, to ensure compliance.
  • Participate in continuous learning and development programs to enhance technical and operational competencies.

About the Company

Sutherland

Global BPO providing customer lifecycle management

Sutherland provides business process outsourcing that manages the entire customer lifecycle for clients, including customer support, sales, and related operations across multiple industries. It combines process consulting with outsourced delivery, using end-to-end services that mix human agents with digital tools such as AI and analytics across a global delivery network. It differentiates itself through long-term private ownership that supports steady growth and an integrated approach across technology, telecom, financial services, and healthcare. Its goal is to help clients improve the customer experience while lowering operating costs by outsourcing full lifecycle processes and advancing with digital capabilities.

Company size
10,001+
Company stage
Private
Total funding
$30M
Headquarters
Town of Perinton, New York
Founded
1986

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