Application Support Engineer

Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : SAP for Oil & Gas Downstream
Good to have skills : Energy
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by proactively identifying and resolving issues across various components of essential business systems. This role requires a dynamic approach to troubleshooting, ensuring smooth operation and minimal disruption to business processes. The position demands continuous engagement with complex system environments, where problem-solving and analytical thinking are applied to maintain system integrity and support business continuity.

Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Coordinate with stakeholders to ensure timely resolution of system issues and maintain service quality.
- Mentor junior team members to enhance their technical capabilities and support skills.
- Continuously monitor system performance and recommend improvements to optimize operational efficiency.

Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP for Oil & Gas Downstream.
- Good To Have Skills: Experience with Energy.
- Strong problem-solving skills with the ability to analyze complex system issues and implement effective solutions.
- Experience in managing and supporting critical business applications within a dynamic environment.
- Ability to collaborate effectively with cross-functional teams to drive issue resolution and system improvements.
- Familiarity with system monitoring tools and techniques to proactively identify potential risks and failures.

Additional Information:
- The candidate should have minimum 12 years of experience in SAP for Oil & Gas Downstream.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us atwww.accenture.com

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