Vice President Client Services - Corporate Secretarial

About Citco
Citco is a global leader in fund services, corporate governance and related asset services, with staff across 50 office locations worldwide. With more than $3 trillion in assets under administration, we deliver end-to-end solutions and exceptional service to meet our clients’ needs. 
For more information about Citco, please visit www.citco.com 

About the Team & Business Line 
As a core business, Fund Administration is at the heart of Citco's operations, providing alternative asset and accounting services to clients. Our continuous investment in learning and technology solutions enables us to deliver a seamless client experience. We're now seeking a dynamic and experienced leader to oversee our Corporate Secretarial - Client Services function, a critical component of our growing Fund Administration business. 

In addition to leading a local team, you will manage teams across multiple locations, working closely with senior management. You will bring strong commercial and operational acumen and enjoy working closely with internal and external clients at the firm, adding value to the CoSec business teams.
This is a unique opportunity to lead a function across multiple regional countries, working closely with senior management and internal clients to drive growth and add value to our CoSec Client Services chain. 

As a key member of our team, you will bring strong commercial acumen, exceptional leadership qualities, and operational expertise to the role. Your ability to think strategically, lead projects, and improve business processes will be essential in driving our business forward and delivering exceptional results for our clients.

Your Role

Leadership & Management

• Leading, developing and manage the respective CoSec team(s) within your office.
• Support management to develop and implement client service strategies into opportunities for current/prospective clients.
• Collaborate with other departments and act as the link from CoSec Services into the wider CRM model
• Foster a positive and collaborative team culture focused on exceptional client service.

Client Relationship

• Serve as the primary point of contact for clients, addressing their needs and concerns with professionalism and efficiency. 
• Overall supervision of the designated portfolio of clients ensuring that all client queries and requests are processed and completed in a timely manner, efficiently and   qualitatively.
• Drive the coordination of new client integrations and existing client launches
• Understand and communicate clients’ requests with various Citco business functions, operational and support teams to promote effective internal communication
• Drive transparent communication with clients, negotiate service level agreements (SLA) and take ownership of the overall client relationship and service delivery for your portfolio 
• Act as the Subject Matter Expert for local corporate and legal issues and you will monitor legal and regulatory changes 
• Act as a director or manager or other officer of client entities and attend board meetings, where relevant
• Identify opportunities to expand existing relationship by cross-selling additional Citco products/services 
• Support the Relationship Managers with regards to performance and financial targets

Service Delivery

• Develop a broad understanding of Citco business lines and associated product/service propositions
• Understand the industry and regulatory environment and be sensitive to industry change and business trends, identifying new areas of growth
• Plan resources in line with business demands, seeking opportunities to implement efficiencies and grow the book of business.
• Work closely with the Operations team to identify opportunities for process improvements and system development with the aim of minimizing operational risk and improving efficiencies

Compliance / Governance

• Maintain and review processes and procedures to ensure seamless internal and external compliance to client SLAs and operational deliverables.
• Responsible for adherence to applicable company policies, procedures and internal controls (including audit, risk & compliance, business continuity) and foster a favourable control environment.
• Ownership of risk events, escalation and incident resolution and implement action plans if required.

Performance Management 

• Participate in recruitment and appraisal processes to attain a best-in-class team 
• Set performance goals for your team and monitor progress against targets.
• Break down organizational and client KPI’s into team’s goals and objectives in order to monitor performance of your team and ensure best practice
• Utilize key performance indicators (KPIs) to measure and report on the effectiveness of client services activities.
• Encourage professional development and provide opportunities for team members to advance their careers.

About You

Profile 

• Master’s degree in law or equivalent Corporate Secretarial qualifications
• You bring 7-9 years’ experience in Corporate with 3-5 years of experience in a managerial role gained through an international firm 
• Able to lead teams, motivate staff and maintain a positive and pleasant working environment with a sustainable and healthy work life balance.
• Experience in international environment and can demonstrate flexibility and ability to manage multiple priorities in a fast-paced environment.
• Expert in the applicable statutory and regulatory requirements in the Alternative Asset management Industry and you have worked with SPVs and/or Funds.
• Experience in developing/implementing/optimizing business processes for the company secretarial offering in the Alternatives + SPV administration industry.
• You are fluent in English.
• Proficient in Microsoft Applications (Word, Excel, PowerPoint, etc.)
• Strong communication and interpersonal skills with a proven ability to work with global teams and adapt to different communication styles.
• Results driven and self-motivated.
• Available to travel on business trips to meet clients

Our Benefits
Your wellbeing is of paramount importance to us, and central to our success. We provide a range of benefits, training and education support, and flexible working arrangements to help you achieve success in your career while balancing personal needs. Ask us about specific benefits in your location. 
We recognize diversity as a source of organizational pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the people we hire, and the culture we create in our organization. 
Citco welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection.