Please reference the schedule and minimum qualifications listed below before applying.

If you need assistance with filling out our application form or during any phase of the application, interview, or employment process, please notify our Human Resources Team at 801-366-6947 option 1 or email [email protected] and every reasonable effort will be made to accommodate your needs in a timely manner.

Job Summary

At Mountain America, we create exceptional service experiences with every member, every time. We provide life changing value by genuinely caring about each member, expertly applying our sales philosophy (AAA) and helping our members define and achieve their financial dreams. Our work results in members who champion Mountain America.

The Financial Service Representative (FSR) I assesses and meets member needs by using AAA skills to assess, advise, and assist members with their financial needs. FSRs provide value through loan servicing transactions and cross-selling products and services to help our members achieve their financial dreams.

Job Description

LOCATION

209 East Main Street
Santaquin, UT 84655

SCHEDULE

Full Time; Monday – Friday 8:40am – 6:15pm

Saturdays 8:40am – 2:15pm *Day off during the week when a Saturday is worked*

At Mountain America, we are committed to taking care of all our employees.

Starting competitive pay of $19.00  per hour and can increase depending on experience, plus incentives
Performance reviews with opportunities to increase compensation
Excellent medical and dental benefits with minimal employee contribution (full time employees)
Paid time off, volunteer time off, and paid holidays
Matching 401K
Tuition assistance
Professional development
And more!

To be effective, an individual must be able to perform each job duty successfully.

Member Focus

Provides exceptional member service to credit union membership by assessing member needs and advising them to improve their financial situation. Which includes opening new accounts, servicing existing accounts, and explaining our products and services that best suit our members’ needs and accomplish the credit union objectives.
Recognizes member needs, educates on options for managing financial transactions through MACU tools, resources, technology and cross-sells products and services as needs arise through a consultation approach.
Consistent focus on increasing member satisfaction, building the membership base and account retention.
Expected to meet sales and service goals.
Uses lead lists to make outbound efforts to call existing membership to provide additional consultation on MACU products and services.
Resolves problems by clarifying member complaints, determining the cause of the problem, providing the best solution to resolve the problem, expediting correction or adjustment, and following up to ensure resolution.
Follows up with member interactions with thank you notes and phone calls using the MACU New Member Onboarding approach.

Loan Servicing

Originates loans by accepting, reviewing, and approving loan applications.
Interviews loan applicants, reviewing credit report and cross-sells loans.
Prepares loan documentation, initiates credit reports and conducts closings for home equity, personal, and auto loans
Complies with all regulations as required by law, including but not limited to Bank Secrecy Act, OFAC, FACT Act, GLBA, Regulation CC (funds availability), Regulation DD (TIS) and other regulations as required by law as it relates to his/her position
Loan Underwriters, Title Specialist

Other Responsibilities

Acts as a liaison to Business Services
Reaches out to the community through outbound phone calls and by attending SEG events
Performs Teller duties as needed
Represents the credit union in a professional manner, both in dress and in actions
Keeps work area neat and clean
Responds to email/voicemail/missed calls/other communication in a timely manner
Actively participates and completes product knowledge courses
Complies with all regulations as required by law
May require travel to other branches
Performs other duties as assigned

KNOWLEDGE, SKILLS, and ABILITIES
The requirements listed are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Experience

At least 1+ year of retail banking or related sales and customer service experience.
Ability to satisfy immediate and unexpected needs, by recommending credit union products and services with knowledge and confidence.
Ability to multi-task and maintain composure while handling all member activities and requests.
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service.
Ability to perform mathematical calculations.
Ability to communicate effectively using written and verbal communication.

Education
High school diploma or equivalent

Licenses, Certificates, Registrations, Trainings

Requires valid driver’s license for travel.

Training to be completed:

Mountain America Accounts and Lending
Required regulatory and compliance trainings.
Notary Public
NMLS Certification
Must be able to qualify annually as a Mortgage Loan Originator under S.A.F.E Act Registration

Computer/Office Equipment Skills

Basic computer operating skills
Beginner to intermediate skills in Microsoft Office (Outlook, Word, Excel)
Type a minimum of 35 words per minute preferred
Symitar experience preferred

Managerial Responsibility

No supervisory/managerial responsibilities

Other Skills and Abilities

Thorough knowledge of credit union policies, procedures and regulations
Ability to prepare loan documents and cross-sell financial services of the credit union to ensure quality service
Ability to perform mathematical calculations
Ability to communicate effectively using written and verbal communication

PHYSICAL ABILITIES / WORKING CONDITIONS

Physical Demands

Ability to talk, hear, sit, use hands to handle or feel and reach with hands and arms consistently
Ability to stand, walk, kneel and crouch occasionally

Vision Requirements

Close vision (clear vision at 20 inches or less)
Distance Vision (clear vision at 20 feet or more)

Weight Lifted or Force Exerted

Ability to lift up to 10 pounds consistently and up to 50 pounds occasionally

Environmental

There are no unusually environmental factors

Noise Environment

Moderate noise (business office with computers and printers, light traffic)

#LI-IL1

Mountain America Credit Union is an EEO/AA/ADA/Veterans employer.

About the company

Mountain America Credit Union is a member-owned financial cooperative offering checking and savings accounts, loans, mortgages, credit cards, and digital banking. Deposits fund member loans, and members access services via branches, online and mobile apps, with guidance from financial coaches. It stands out through its cooperative, not-for-profit structure and priority on member guidance, flexible products tailored to everyday life, and local community presence. Its goal is to help members achieve their financial dreams safely and confidently by providing tools, advice, and services along their financial journey.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

West Jordan, Utah

Founded

1934

Get referred to Mountain America Credit Union

See people who can refer or advise you

Simplify's Take

What believers are saying

July 2026 Fast 50 recognition validates sustained growth momentum.
2026 SBA specialist hires in Arizona accelerate small-business lending origination and servicing.
September 2026 Hispanic Heritage events and Billings grants expand brand trust and referrals.

What critics are saying

June 2026 system updates shut branches and digital banking, exposing operational fragility.
Branch-heavy community strategy faces digital-first rivals like SoFi, Chime, and Ally.
Utah and Idaho concentration leaves growth dependent on one regional economy; membership churn becomes existential.

What makes Mountain America Credit Union unique

90 years old, Mountain America serves 1 million members across five states.
Community-designed branches in Sandy and Rose Park deepen local loyalty and visibility.
Business Center partnerships and SBA hiring build a full-service commercial banking franchise.

Help us improve and share your feedback! Did you find this helpful?

Benefits

Health Insurance
Dental Insurance
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
401(k) Company Match
401(k) Retirement Plan
Tuition Reimbursement
Professional Development Budget

Company News

GlobeNewswire

Sep 22nd, 2026

Billings South Park pool project granted over $170,000 from Mountain America Foundation.

Billings South Park pool project granted over $170,000 from Mountain America Foundation. Funds will support modern aquatic facility to revitalize South Park area of Billings, Montana * The City of Billings received a grant of $171,488 from Mountain America Foundation in partnership with the Federal Home Loan Bank of Des Moines. * The grant will support the planned South Park swimming pool complex, replacing a century-old facility with a new, expanded gathering place for families and residents. * Mountain America Credit Union and city leaders celebrated the award during the Billings City Council meeting on Sept. 21, 2026. BILLINGS, Mont., Sept. 22, 2026 (GLOBE NEWSWIRE) - Mountain America Credit Union and Mountain America Foundation recently joined the City of Billings and the Federal Home Loan Bank of Des Moines (FHLB Des Moines) to celebrate a $171,488 grant for the planned South Park swimming pool complex. Suzanne Oliver, executive director of Mountain America Foundation, presented the ceremonial check during the Billings City Council meeting Sept. 21, 2026. "South Park has long been an important gathering place for Billings families, and the new pool will help it continue serving our community for decades," Billings Mayor Mike Nelson said. "This grant brings us closer to creating a welcoming facility where children will learn to swim, families can spend time together and residents from across Billings can feel at home." How did the grant come together? Mountain America partnered with the FHLB Des Moines Member Impact Fund, which through its 3-to-1 matching grant helps financial institutions amplify their local charitable contributions. The city received the combined $171,488 award in May from Mountain America Foundation and FHLB Des Moines. What will the funding support? The grant will help advance plans for a new outdoor pool and bathhouse at South Park. Proposed features include zero-depth entry, interactive play areas, a climbing wall and flexible community space. The city is completing the design and request for proposals process before construction begins. Why does the South Park pool matter to Billings? Community pools provide affordable recreation close to home, help children build water safety skills and create gathering places for families and community programs. Beyond these benefits, aquatic facilities can support seasonal employment opportunities and offer residents a place to cool off during Montana's summer months. "A community pool is more than a place to swim. It gives children a safe place to learn, brings neighbors together and creates experiences families can share for generations," Oliver said. "When Billings leaders identified this project as a priority, Mountain America Foundation listened and worked to connect the city with funding to help move it forward." Community members can learn more about Mountain America Foundation and community involvement activities at macu.com/foundation. About Mountain America Credit Union With more than 1 million members and $22 billion in assets, Mountain America Credit Union helps its members define and achieve their financial dreams. Mountain America provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. Members enjoy access to secure, cutting-edge mobile banking technology, over 100 branches across multiple states and more than 50,000 surcharge-free ATMs. Mountain America - guiding you forward. Learn more at macu.com. About Federal Home Loan Bank of Des Moines The Federal Home Loan Bank of Des Moines (FHLB Des Moines) is deeply committed to strengthening communities, serving 13 states and three U.S. Pacific territories as a member-owned cooperative. We work together with over 1,200 member financial institutions to support affordable housing, economic development and community improvement. FHLB Des Moines is one of 11 regional banks that make up the Federal Home Loan Bank System. Members include community and commercial banks, credit unions, insurance companies, thrifts and community development financial institutions. FHLB Des Moines is wholly owned by its members and receives no taxpayer funding. For additional information about FHLB Des Moines, please visit fhlbdm.com.

GlobeNewswire

Sep 16th, 2026

Mountain America Credit Union celebrates Hispanic Heritage through culture, community and financial access.

Mountain America Credit Union celebrates Hispanic Heritage through culture, community and financial access. Mountain America will join National Hispanic Heritage Month events across Utah and Arizona. * More than 30% of Mountain America employees self-identify as Hispanic or Latino. * Bilingual teams and Spanish hub branches help members navigate financial decisions in their preferred language. SANDY, Utah, Sept. 16, 2026 (GLOBE NEWSWIRE) - Mountain America Credit Union is celebrating National Hispanic Heritage Month by supporting cultural events in Utah and Arizona, recognizing the contributions of Hispanic employees and connecting families with bilingual financial guidance. National Hispanic Heritage Month runs annually from Sept. 15 through Oct. 15. "Mountain America is committed to making financial guidance accessible to all our members, including Hispanic families and business owners across the communities we serve," said Sterling Nielsen, president and CEO of Mountain America Credit Union. "Whether opening an account, starting a business or purchasing a home, our goal is to provide clear guidance and personalized support that help members make informed financial decisions." How will Mountain America participate in Hispanic Heritage Month? Mountain America employees will join residents at events featuring music, art, baseball, cultural traditions and community resources. Scheduled events include: * Voces En Bloom: Celebrating the New Wave of Música Latina, Sept. 5 at McCarthey Plaza at Eccles Theater in Salt Lake City, Utah * Juntos Nos Movemos with the Utah Transit Authority, Sept. 18 at Sorenson Unity Center in Salt Lake City, Utah * Festival Latino de Payson, Sept. 19 at the Peteetneet Museum Amphitheater in Payson, Utah * Utah Symphony's Celebración Sinfónica, Sept. 21 at Abravanel Hall in Salt Lake City, Utah * Mexican Baseball Fiesta, Sept. 25-27 at American Family Fields of Phoenix, Arizona How does Mountain America support the Hispanic community throughout the year? Mountain America works with organizations that support Hispanic and Latino businesses, students and families across its footprint, including the Arizona, Idaho and Utah Hispanic Chambers of Commerce; Latinos in Action; Suazo Business Center; Utah SOMOS Foundation; Mujeres Unidas de Utah; Avanza Radio; the Latin Chamber of Commerce of Las Vegas; and more. These relationships help expand access to financial education, entrepreneurship resources, workforce development opportunities and community support. For highlights from National Hispanic Heritage Month and other community partnership updates throughout the year, visit Mountain America's newsroom. Why does Hispanic economic growth matter? Hispanic communities are helping shape the country's workforce, consumer economy and business growth. U.S. Latino economic output reached $4.4 trillion in 2024, according to the Latino Donor Collaborative's 2026 U.S. Latino Economic Impact Report, produced with Arizona State University's W. P. Carey School of Business. If measured as an independent economy, it would rank as the fourth largest in the world. Between 2019 and 2024, the U.S. Latino economy grew at an annualized 5.4%, more than twice the overall U.S. rate of 2.4%. Latino household consumption reached $2.8 trillion in 2024. The 2025 Official LDC U.S. Latino GDP Report found that U.S. Latinos owned approximately 5.7 million businesses in 2022. Those businesses employed more than 3.8 million people and generated $945 billion in annual revenue. Hispanic communities are also notably younger than the country overall. The median age of U.S. Hispanics was 31.2 in 2024, according to U.S. Census Bureau data - about a decade younger than the median age of non-Latinos. That growth will influence how families approach education, entrepreneurship, homeownership and long-term financial planning. How does Mountain America support Hispanic employees? More than 30% of Mountain America employees self-identify as Hispanic or Latino. Their language skills, professional experience and knowledge of the communities they serve help the credit union build stronger relationships with members. Mountain America supports professional growth through leadership development, career opportunities and channels for employees to share their perspectives. Hispanic employees serve throughout the organization, including in branches, business services, operations and leadership roles. Earlier this year, the Utah Hispanic Chamber of Commerce (UHCC) named Mountain America the Best Workplace for Hispanic Employees of 2025. "Understanding who we're serving improves our members' experience," said Sharlene Wells, chief public affairs officer at Mountain America Credit Union. "When employees understand a family's language, traditions and goals, conversations become more comfortable and financial decisions become clearer." How does Mountain America connect families with financial resources? Bilingual Mountain America team members serve members at branches and community gatherings. Employees help families understand financial products, establish credit, prepare for homeownership and plan for long-term stability. That support extends to entrepreneurs who need guidance on business accounts, financing and growth. Clear explanations and culturally knowledgeable service can help business owners understand their options and prepare for lending conversations. Community members can learn more about Mountain America's bilingual services, financial education resources and community involvement activities at macu.com. About Mountain America Credit Union With more than 1 million members and $22 billion in assets, Mountain America Credit Union helps its members define and achieve their financial dreams. Mountain America provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. Members enjoy access to secure, cutting-edge mobile banking technology, over 100 branches across multiple states and more than 50,000 surcharge-free ATMs. Mountain America - guiding you forward. Learn more at macu.com.

Alabama Cultural Times

Aug 27th, 2026

Mountain America Credit Union earns sixth consecutive Fast 50 recognition.

Mountain America Credit Union earns sixth consecutive Fast 50 recognition. Ninety years after its founding, the credit union continues to be one of Utah's fastest-growing companies. SANDY, Utah, Aug. 27, 2026 (GLOBE NEWSWIRE) - Mountain America Credit Union was named to Utah Business' Fast 50 list for the sixth consecutive year, placing it among Utah's fastest-growing companies as it marks 90 years of serving members. Presented by Utah Business in partnership with Kirton McConkie and Tanner LLC, the Fast 50 ranks companies based on total five-year revenue and compound annual growth rate. Mountain America's continued inclusion on the Fast 50 list reflects a rare combination of longevity and growth. As financial needs continue to evolve, the credit union has remained focused on innovation, service and delivering value to members, fueling its momentum across the region. "In many ways, our story runs counter to conventional wisdom," said Sterling Nielsen, president and CEO at Mountain America Credit Union. "Ninety years after our founding, we're still growing at a rate that places us among Utah's fastest-growing companies. That kind of sustained momentum is possible because we've never lost sight of who we serve and why we exist." Mountain America's recognition reflects nearly a century of sustainable growth and service, an achievement that distinguishes the credit union among many high-growth organizations recognized by the Fast 50 program. Founded in 1936, Mountain America has grown into one of the nation's largest credit unions, serving millions of members across the western U.S. while maintaining its commitment to personalized service and community impact. As Mountain America celebrates 90 years of service, it continues to achieve significant milestones, including: * Ranking as the eighth-largest credit union in the U.S. * Earning a place among USA Today's Top 10 Workplaces nationally for the third consecutive year, ranking No. 7 nationally and first among all financial institutions. * Being named the No. 1 credit union in the U.S. for SBA lending for 22 consecutive years. About Mountain America Credit Union With more than 1 million members and $22 billion in assets, Mountain America Credit Union helps its members define and achieve their financial dreams. Mountain America provides consumers and businesses with a variety of convenient, flexible products and services, as well as sound, timely advice. Members enjoy access to secure, cutting-edge mobile banking technology, over 100 branches across multiple states and more than 50,000 surcharge-free ATMs. Mountain America - guiding you forward. Learn more at macu.com. Legal Disclaimer: EIN Presswire provides this news content "as is" without warranty of any kind. Alabama Cultural Times do not accept any responsibility or liability for the accuracy, content, images, videos, licenses, completeness, legality, or reliability of the information contained in this article. If you have any complaints or copyright issues related to this article, kindly contact the author above.

Associated Press

Aug 10th, 2026

Mountain America Credit Union opens community-inspired branches in Sandy and Rose Park

Mountain America Credit Union is opening two new branches in Utah with designs inspired by their local communities. The Sandy Highland Drive location features mountain-inspired artwork and natural materials reflecting the nearby Wasatch Mountains. It opens 14th August. The expanded Salt Lake 700 North branch in Rose Park is the credit union's largest, featuring 17 private offices and a custom mural depicting local landmarks including the Jordan River and Utah State Fairpark. The artwork celebrates the neighbourhood's diversity and history. It opens 15th August. Both branches will offer banking services including savings accounts, loans, insurance, and investment services. Mountain America Credit Union serves over 1 million members and manages $22 billion in assets.

Mountain America Credit Union

Aug 5th, 2026

Mountain America Credit Union opens community-inspired branches in Sandy and Rose Park.

Mountain America Credit Union opens community-inspired branches in Sandy and Rose Park. Grand opening celebrations showcase a mountain-inspired financial center in Sandy and expanded Rose Park branch honoring the neighborhood's culture Mountain America Credit Union is celebrating the grand openings of a new Sandy branch and the newly expanded Rose Park branch, designed to reflect the communities they serve while enhancing the member experience. The newest branch, Sandy: Highland Drive, located at 9446 S. Highland Dr., Sandy, Utah 84092, will host its grand opening on Friday, August 14, from 2 to 4 p.m. The festivities continue in Rose Park at the Salt Lake: 700 North branch, located at 1715 W. 700 N., Salt Lake City, Utah 84116, on Saturday, August 15, from 10 a.m. to noon. The public is invited to attend both celebrations and enjoy complimentary food from World's Best Corndogs and Swig, along with family-friendly activities including face painting, balloon art, cotton candy and a photo booth. "As our communities continue to grow, we want our branches to evolve alongside them," said Sterling Nielsen, president and CEO of Mountain America Credit Union. "These spaces were thoughtfully designed to create welcoming environments where members can receive personalized and free financial guidance while feeling connected to the communities they call home." Located in southeast Salt Lake Valley, the Sandy: Highland Drive branch showcases expansive windows, natural materials and mountain-inspired artwork to create an open, inviting environment that reflects the beauty of the surrounding landscape and nearby Wasatch Mountains. Interior finishes and design elements were carefully selected to celebrate the character of the Sandy community while creating comfortable spaces for members to meet with financial professionals and explore their goals. The Salt Lake: 700 North branch tells a unique story rooted in the history, culture and diversity of one of Salt Lake City's most vibrant neighborhoods, Rose Park. As the largest branch in Mountain America's portfolio, the location features 17 private offices, a six-station teller line and a custom mural, Celebration of Roses, created by Utah artist Josh Scheuerman. The mural honors the community through depictions of local landmarks, including the Jordan River, Utah State Fairpark, Rose Park baseball fields, the Salt Lake City skyline and the Wasatch Mountains. Colorful roses woven throughout the artwork symbolize the neighborhood's diversity and pay tribute to its history, reflecting an early development plan that arranged streets in the shape of roses. At both locations, services include everyday banking such as savings and checking accounts, auto and personal loans[1], insurance[2] and investment services[3], and mortgage and business lending solutions. * Membership required - based on eligibility. Loans on approved credit. * IInsurance products are not deposits, not an obligation of and not guaranteed by Mountain America Credit Union. Insurance products are not protected by the NCUA, may be subject to risk and, in the case of life insurance, may go down in value. Any insurance required as a condition of an extension of credit need not be purchased from the credit union and may be purchased from an agent or insurance company of the member's choice. Insurance products are not exclusive to Mountain America Credit Union members. Business conducted with Mountain America Insurance Services, LLC is separate and distinct from any business conducted with the credit union. Mountain America Insurance Services, LLC is a subsidiary of Mountain America Credit Union. * Securities and advisory services are offered through LPL Financial (LPL), a registered investment advisor and broker-dealer (member FINRA/SIPC). Insurance products are offered through LPL or its licensed affiliates. Mountain America Credit Union and Mountain America Investment Services are not registered as a broker-dealer or investment advisor. Registered representatives of LPL offer products and services using Mountain America Investment Services, and may also be employees of Mountain America Credit Union. These products and services are being offered through LPL or its affiliates, which are separate entities from, and not affiliates of, Mountain America Credit Union or Mountain America Investment Services. Securities and insurance offered through LPL or its affiliates are: | Not Insured by NCUA or Any Other Government Agency | Not Credit Union Guaranteed | | Not Credit Union Deposits or Obligations | May Lose Value | This site is designed for U.S. residents only. The services offered within this site are available exclusively through its U.S. Investment Representatives. LPL Financial U.S. Investment Representatives may only conduct business with residents of the states for which they are properly registered. Please note that not all of the investments and services mentioned are available in every state. Mountain America Credit Union ("Mountain America") provides referrals to financial professionals of LPL Financial LLC ("LPL") pursuant to an agreement that allows LPL to pay Mountain America for these referrals. This creates an incentive for Mountain America to make these referrals, resulting in a conflict of interest. Mountain America is not a current client of LPL for advisory services. Please visit https://www.lpl.com/disclosures/is-lpl-relationship-disclosure.html. LPL Financial Form CRS.