Enterprise Saas

We are looking for an experienced and passionate Senior ServiceNow CRM Developer to join our team and lead the establishment and scaling of a new CRM-focused practice. As a key member, you will provide expert-level technical consulting and development support, focusing on ServiceNow's Customer Workflows (CRM/CSM). This role offers an exciting opportunity to be a foundational member of a strategic practice, with high visibility and impact, contributing to practice growth and client success.

• 8+ years of ServiceNow experience, with 5+ years focused on ServiceNow CSM/CRM applications.
• Proven hands-on experience with ServiceNow CSM (mandatory), FSM experience is a plus.
• Strong JavaScript, Glide API, Business Rules, and other ServiceNow technical skills.
• Experience building and maintaining ServiceNow integrations with external systems.
• ServiceNow Certified System Administrator (CSA) is required, CIS-CSM preferred.
• Exceptional communication skills to articulate technical concepts clearly.
• Self-starter with the ability to work independently in an offshore model and take ownership.
• Experience in building a ServiceNow practice or team from the ground up is advantageous.
• Knowledge of Customer Experience (CX) principles and journey mapping is a plus.
• Familiarity with IT Service Management (ITSM) is beneficial, but CRM/CSM focus is essential.

• Design, develop, and implement ServiceNow CSM solutions, including FSM and other CRM applications.
• Build and customize Case Management, Contact Center, Customer Portals, and Knowledge Management.
• Develop custom ServiceNow applications to extend CRM functionality.
• Configure CSM Workspaces, Process Automation, and Customer Workflows.
• Act as a technical SME for the CRM practice, creating reusable assets and best practice documentation.
• Mentor junior developers on CRM configurations and development standards.
• Engage with onshore teams, gather requirements, and provide technical expertise.
• Translate business needs into technical specifications and development tasks.
• Integrate ServiceNow CRM with external systems using APIs and ensure scalability and maintainability.