Implementation Analyst
About the job
- A strong understanding of SaaS platforms, cloud environments, and data management principles.
- Proficiency with tools such as Wrike, HubSpot, Salesforce, Jira, or other implementation-related platforms.
- At least 5 years of experience in SaaS implementation or onboarding.
- Ability to manage multiple customer implementations simultaneously.
- Comfort working with data, including understanding data structures, interpreting datasets, and validating accuracy across systems.
- Working knowledge of SQL for queries and report writing across relational databases.
- Comfort using AI tools such as Claude to accelerate data analyses, documentation, and configuration work.
- Excellent verbal and written communication skills, including the ability to translate technical concepts for non-technical government staff.
- Proficiency with tools such as HubSpot or similar customer relationship management or project management platforms.
- Support the Project Manager in executing the implementation process for new Hedgerow customers, from kickoff through go-live.
- Analyze each customer's business processes and apply best practices to guide how those processes translate into Hedgerow.
- Become a product expert and configure the platform to match each agency's workflows, data, and compliance requirements.
- Create custom reports using Hedgerow's report-writing tool, often involving complex SQL stored procedures.
- Train customer teams, including inspectors, administrators, and staff, to use Hedgerow.
- Identify and troubleshoot technical or process issues during setup, escalating to the Project Manager as needed.
- Use AI tools to accelerate documentation, data mapping, and configuration work, and identify ways AI can improve implementation speed and quality.
- Document implementation processes and contribute to internal playbooks to improve future onboarding.
- Experience in Gov-Tech SaaS, public health, environmental health, or a related sector.
- Experience implementing SaaS solutions for local governments or public health or environmental agencies.
- Hands-on experience using AI tools to improve workflow efficiency, such as data transformation scripts, documentation generation, or process automation.
- Self-motivation, attention to detail, and the ability to see a project through to a successful launch.
About the company
GovPilot provides a single workflow management platform for local governments that unifies 125+ configurable modules into one view of every parcel, asset, and workflow. It standardizes, digitizes, and combines services across departments, enabling implementations that go live in weeks rather than months. The product works by offering a centralized repository of best practices and a shared, secure environment where all local government services (over 150 in total) can be managed in a consistent way. It differentiates itself from competitors through a comprehensive, all-in-one platform that delivers a clear, single-source view across departments, emphasizes efficiency, and prioritizes security to serve local constituents more effectively. GovPilot’s goal is to help local governments operate efficiently and better serve their communities.
Company Size
11-50
Company Stage
N/A
Total Funding
N/A
Headquarters
Hoboken, New Jersey
Founded
2014
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Simplify's Take
What believers are saying
- New Jersey’s 564 municipalities create a dense, repeatable land-and-expand market.
- GovPilot launched seven new customers across three states in 2026.
- GovPilot’s June 2026 messaging aligns with Governor Sherrill’s faster-permitting priority.
What critics are saying
- Government procurement drags implementations; the before-summer-2026 portal risks slippage.
- GovPilot depends on municipal budgets, while Capterra shows only 76 reviews.
- A failed New Jersey portal would damage credibility with 500 municipalities and slow sales.
What makes GovPilot unique
- GovPilot unifies permitting, licensing, GIS, and inspections for 500+ municipalities.
- June 16, 2026 New Jersey portal gives one login across 500+ customer municipalities.
- SSI partnership adds ERP integration with a direct API to VIP Software in 2026.
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Benefits
- Health Insurance
- Dental Insurance
- Vision Insurance
- Unlimited Paid Time Off
- Flexible Work Hours
- Remote Work Options
- Professional Development Budget
- Home Office Stipend