Datamark

BPO and contact center services provider

Assistant Manager Back Office

Business & StrategyConfirmed live in the last 24 hours

Full-timeMumbai, Maharashtra, India₹780kIn-person

About the Job

Requirements

At least 6 years of back office field experience, including 4 years in a supervisory role.
A bachelor's degree is preferred.

Responsibilities

Coordinate and oversee the day-to-day workflow of Back Office Supervisors.
Assist the Back Office Manager with employee discipline and termination in accordance with company policy.
Support financial metrics, including speed and efficiency, for assigned projects with assistance from the Back Office Manager.
Assist with hiring and training new staff.
Develop Back Office Supervisors and Lead Operators for promotional opportunities.
Assist with client meetings and present production data, improvement plans, workflow processes, and production processes using tools such as PowerPoint.
Conduct comprehensive tours for clients in production areas.
Track and evaluate employee performance in assigned groups.
Supervise daily back office functions, lead performance management initiatives, and implement best practices to improve workflow efficiency.
Handle client escalations and foster a collaborative team environment focused on continuous improvement.

Assistant Manager Back Office

Datamark, Inc. · Mumbai, India · Full-time · Posted 2026-07-22

Salary: INR 780,000–780,000

Workplace: on_site

Department: Staff

Description

DATAMARK, Inc. is seeking an enthusiastic and dedicated Assistant Manager Back Office to join our dynamic team! This position is crucial in overseeing our back office operations, ensuring that processes run smoothly and efficiently. As the Assistant Manager, you will manage a team of associates, driving productivity and maintaining high-quality standards in our operations. Your role will involve collaborating closely with different departments and teams to achieve operational excellence and meet client expectations.

Your key responsibilities will include supervising daily back office functions, leading performance management initiatives, and implementing best practices to enhance workflow efficiency. You will also play a critical role in problem-solving, handling client escalations, and fostering a cohesive team environment that prioritizes collaboration and continuous improvement.

Requirements

Role: Back Office Assistant Manager

Primary Responsibilities:

Coordinates and oversees the day-to-day workflow of Back Office Supervisors.
Assists the Back Office Manager with employment actions, including discipline and termination of employees in accordance with company policy.
Supports the financial metrics, i.e. speed and efficiency for assigned projects with the assistance of the Back Office Manager
Assists with hiring and training new staff
Develops Back Office Supervisors and Lead Operators for promotional opportunities
Assists with conducting meetings with clients and presents production data, improvement plans, workflow processes, production processes, etc. utilizing tools such as PowerPoint.
Conducts comprehensive tours for clients in their production areas
Tracks and evaluates the performance of employees in the assigned groups.

Minimum Qualifications:

Bachelor’s Degree preferred

Experience Required:

At least 6 years of back office field experience with 4 of those years in a supervisory role.

Benefits

Group Medical Insurance

Statutory Benefits

5 Days Working

Apply

Apply at Datamark, Inc.

About the Company

Datamark

BPO and contact center services provider

DATAMARK provides business process outsourcing and contact center services for large enterprises, including Fortune 500 firms and government agencies. It handles front-office work like omnichannel, multilingual customer care and technical support, plus back-office tasks such as digital mailroom, data capture, document processing, and finance/accounting support, operating 24/7 from centers in the US, Mexico, and India. It differentiates itself with long client relationships, a global delivery network that includes nearshore and offshore options, and proprietary tools like DataScribe that transcribe and summarize calls to boost agent productivity, all guided by Lean Six Sigma process improvements. Its goal is to help clients cut costs, streamline operations, and achieve scalable, reliable, multilingual support.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: El Paso, TX
Founded: Not listed

Recently Posted Jobs

Explore more opportunities at Datamark

See more jobs