Customer Support Representative

Job Description

• Maintain Customer experience at all times
• Ensure all the assigned activities orders/agreements/emails requests are processed within the agreed TAT & quality.
• Respond professionally to customer queries by phone, chat and e-mail using the Best Practice guidelines.
• Adhering to Business/Process requirements as per SOP/Training Module.
• Develop in-depth knowledge of their process/business
• Complete RCA(Root Cause Analysis)for any escalations received for the team with appropriate CAPAs
• Understand and have end to end process knowledge for the process
• Ensure all assigned application UATs are completed within schedule
• Ensure Quality Audited whenever required for the team
• Plan and work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
• Provide flexible support for team members and other teams. Demonstrate a positive and flexible approach to changing business priorities.
• Develop a network necessary to knowledgeably respond to customer enquiries, requests and claims etc.,

• Identify and escalate recurring or consistent problems with system functionality and process.
• Contribute ideas to the improvement of Process.
• Is able to effectively identify and analyze problems and propose solutions.

• Actively seek opportunities for personal development including progression across the wider department.
• Be open in communication and react constructively to feedback to improve your performance

• Ability to quickly learn and apply enterprise AI tools and technologies to support technical workflows and business objectives.









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