At Kenco Logistics, you’re more than just a team member—you’re part of a company that values innovation, integrity, and a strong commitment to its people. As one of the leading 3PL providers in the U.S., Kenco offers a dynamic and supportive work environment where your ideas matter and your growth is a priority. With a focus on safety, sustainability, and continuous improvement, Kenco empowers employees to make a real impact in the supply chain industry while building rewarding careers. Join a company where your contributions help move the world forward—one shipment at a time.

About the Position

The Business Systems Analyst I will be responsible for but not limited to supporting all hardware and software issues. Provide escalated technical software and hardware problem resolution to all computer users by performing question/problem diagnosis and guiding users through step-by-step solutions. Assist with various types of computer issues, from minor glitches in a new program to major problems with computer viruses and system crashes, provide one-on-one end-user training as needed. Provide resolutions for issues relatively complex in nature, including thorough follow-up support and closure, as well as educating the customer/user on system capabilities, and perform other related work as assigned.

Functions

Learn and support all company-specific software solutions.
Installs, troubleshoots and develops technical solutions for all hardware and software issues related to computer equipment.
Acts as a technical resource in assisting users to resolve problems with all computer systems.
Resolve escalated issues related to operating systems updates, patches and configuration changes on a regular basis.
Identifies, diagnose and resolve escalated problems related to software, hardware, internet, etc. and communicate solutions to users
Maintain record of daily data communication transactions, problems and action taken, and installation activities within the specified ticketing database.
Escalates urgent problems requiring more in-depth knowledge to appropriate internal resources.
Read technical manuals, confer with users, and conduct diagnostics to investigate and resolve problems and to provide technical assistance and support.
Creates workaround procedures when standard procedures have failed and ensures issues are resolved in a timely fashion.
Documents procedures and solutions for help desk issues.
Answering both technical and non-technical questions for users.
Making recommendations on areas of process improvement.
Assists with Reporting solution, providing analytical queries and tools for operational management as needed.
Assists in supporting site intranet.
Performs basic computer and RF repairs and work station integration.

Qualifications

Bachelor’s Degree in Computer Science, Industrial Engineering or related field or equivalent experience in a technology-related field.
Technical experience with Warehouse Management System (WMS) or Order Management System (OMS) required.
SAP WMS experience preferred.
Experience using shipping software such as a TMS, Parcel or other carrier application preferred.
Beginning to moderate SQL skillset. Experience with DB2 SQL, or MySQL preferred.
Experience working with File Transfer Protocol and API communication methods is preferred.
Beginning XML skillset helpful but not required.
Experience with PHP and HTML is helpful but not required.

Competencies

Business Acumen - Knowledgeable in current and possible future policies, practices, trends, technology, and information affecting his/her business and organization.
Communicate for Impact - Proactively communicate with all stakeholders throughout the life cycle of programs and projects.
Influencing Others - Can quickly find common ground and can solve problems for the good of the organization with a minimal amount of noise. Authentically gains trust and support of peers.
Managing Transitions/ Change Management - Effectively plans, manages and communicates changes in processes with appropriate stakeholders.
Strategic Agility - Enable Kenco to remain competitive by adjusting and adapting to innovative ideas necessary to support Kenco’s long-term organizational strategy.

Travel Requirements

This position is expected to travel on rare occasions.
A passport is not required, but recommended.

Disclosures

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/
The statements above are intended to describe the general nature and level of work being performed by employees assigned to this job. Other duties may be assigned as needed. The physical demands and work environment described are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Kenco is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.
Per company policy, all internal job postings expire 14 days from the date they are posted.

Benefits offered:

Medical insurance including HSA, HRA and FSA accounts
Supplemental insurance including critical illness, hospital indemnity, accidental injury
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off approximately 2 weeks (accrual begins on Day 1 of employment)
Employer Paid Holidays- 10 days

Kenco strives to provide a supportive, professional environment for all employees. As a part of Kenco, we expect our team to uphold our three key pillars: be honest, serve, and get better. Each should strive for operational excellence, pursue innovation, and want to grow with our company.

Kenco Group is an Equal-Opportunity Employer. All employees and applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability, or any other characteristic protected by law.

Please click the image to download the EEOC ‘Know Your Rights; Discrimination is Illegal’ posting.
https://www.eeoc.gov/poster
For California residents please enter or copy/paste the address below into your address bar

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

For California residents – please enter or copy/paste the address below into your address bar to review an important notice regarding Kenco’s privacy policy.
https://www.kencogroup.com/ccpa-notice-at-collection-for-employees-and-applicants/

About the company

Kenco Management Services is a third-party logistics provider in North America offering custom, integrated logistics solutions such as distribution, transportation, material handling, and automation. It designs and executes tailored supply chain programs, delivering end-to-end management from planning to execution with a team of experienced professionals. With 75+ years in the industry, it combines a national-scale network with local, people-driven service to handle complex shipping and distribution needs. Its goal is to keep goods moving and help businesses grow by maximizing supply chain efficiency through customized, scalable logistics and trusted partnerships.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Chattanooga, Tennessee

Founded

1950

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Simplify's Take

What believers are saying

September 10, 2026 lab opening expands testing for larger robots and multi-system workflows.
Kenco plans 20 DeepFabric agents by 2027, widening automation across enterprise functions.
June 2026 Tech Goes Home training plus laptops improves associate retention and promotion readiness.

What critics are saying

Charlotte lost Kenco in May 2026 after a contract cancellation and 86 layoffs.
Pennsylvania WARN notices on September 2026 flagged 280 Kenco workers for closures.
If major customers re-bid sites to cheaper competitors, Kenco's asset-light 3PL model compresses margins.

What makes Kenco Management Services unique

Kenco’s 30,000-square-foot Chattanooga lab tests vendor-neutral automation against live warehouse conditions.
DeepFabric agents reached production in three months across commercial, operations, transportation, and client service.
Kenco’s 7,500-person, 140-location network gives customers national scale with local execution.

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Benefits

Health Insurance
Dental Insurance
Vision Insurance
Basic Life and Supplemental Life
Short Term and Long Term Disability
Paid Parental Leave
401(k)
Paid Time Off
Employer Paid Holidays

Growth & Insights and Company News

Headcount

6 month growth

1 year growth

16%

2 year growth

15%

FreightWaves

Sep 28th, 2026

Freight Distress Report: Logistics, manufacturing cuts put 1,850 jobs on chopping block.

Freight Distress Report: Logistics, manufacturing cuts put 1,850 jobs on chopping block. Amazon delivery contractors, food manufacturers and warehouse operators are among 15 companies announcing layoffs or closures. · Monday, September 28, 2026 A new round of layoffs and facility closures is rippling through the U.S. freight economy, with delivery contractors, logistics providers, food manufacturers and packaging companies announcing cuts affecting about 1,850 workers. The latest Freight Distress Report includes job reductions or closures at 15 companies across Texas, California, Georgia, Pennsylvania, Maryland, Ohio, Alabama, Indiana and Massachusetts. Several of the largest reductions are concentrated in transportation and logistics operations, including 4XH Logistics, Ardor Delivery Services, Postal Center International, Eagles Delivery and Capstone Delivery. Others are hitting freight-generating manufacturing and food production operations, including Louisiana-Pacific, Ruiz Foods, FPL Food, Flagstone Foods and Packaging Corp. of America. Amazon delivery contractors cut hundreds of jobs. Two delivery companies in Texas are eliminating a combined 345 positions. San Antonio-area 4XH Logistics LLC, an Amazon Delivery Service Partner, is shutting down operations after its contract with Amazon ended, eliminating 230 jobs. The layoffs are scheduled to begin Nov. 6 and conclude Nov. 19, according to WARN filings and local reports. Company President Gabriel Hilario said the loss of the Amazon contract resulted in the closure. Eagles Delivery LLC also reported 115 job cuts in Roanoke, Texas. A WARN notice was filed Sept. 8, with the layoffs effective Sept. 12. Another Amazon delivery contractor, P1 Logistics LLC, is expected to permanently cease operations in Littleton, Massachusetts. The company notified Massachusetts officials that 77 employees would be affected, including 74 delivery associates and three managers. The reductions are scheduled from Oct. 24 through Dec. 23, according to state records. In Ohio, Ardor Delivery Services filed a WARN notice affecting 179 employees in Centerville. The filing lists the action as a closure effective Nov. 26. Capstone Delivery Inc. is also closing an operation in South Gate, California, affecting 106 employees beginning Nov. 21. The WARN filing identifies the action as a permanent plant closure in the transportation and warehousing sector. Logistics providers close facilities. CJ Logistics America plans to close its logistics facility in Newville, Pennsylvania, affecting 56 employees. The approximately 1.1 million-square-foot facility is scheduled to close Oct. 31, according to the Pennsylvania Department of Labor & Industry. The site is food-grade certified and provides warehousing and logistics services. Kenco Logistic Services is closing a facility in Northampton, Pennsylvania, affecting 52 employees. The reductions are scheduled to begin Nov. 16 and continue through April 1, 2027, according to Pennsylvania's WARN database. Kenco separately announced earlier this year that it would eliminate 86 jobs at a Charlotte, North Carolina, warehouse after losing a customer contract. Those layoffs were scheduled to be completed by May 17, with another third-party logistics provider expected to take over operations at the facility. Postal Center International, which provides mail, fulfillment and logistics services, reported the closure of its Brownsburg, Indiana, operation affecting 151 employees. Food producers reduce workforces. Ruiz Foods, one of the nation's largest frozen Mexican food manufacturers, announced 176 layoffs at its Dinuba, California, operation. Six workers were laid off between Sept. 2 and Sept. 9, while another 170 positions are scheduled to be eliminated Nov. 4. Ruiz Foods President and CEO Kimberli Carroll said the reductions were necessary to align production capacity with anticipated customer demand. The company said the Dinuba plant, which employs about 1,400 workers, will remain open. FPL Food LLC is eliminating 179 positions at its Augusta, Georgia, operation. The company filed its WARN notice Aug. 31, with the permanent reduction in force scheduled to take effect Oct. 31. Flagstone Foods, a private-label snack manufacturer, plans to eliminate 98 jobs in Dothan, Alabama. The Alabama Department of Workforce lists the action as a layoff beginning Oct. 22. CTI Foods Bean LLC is permanently closing its Saginaw, Texas, operation, eliminating 66 jobs. The company filed a WARN notice Aug. 27, with the closure scheduled for Nov. 9. Louisiana-Pacific curtails Texas production. Building-products manufacturer Louisiana-Pacific Corp. is indefinitely curtailing oriented strand board production at its Jasper, Texas, facility, affecting 150 workers. The curtailment is scheduled to begin Oct. 2. LP said in a Securities and Exchange Commission filing that it expects to incur approximately $4 million to $6 million in severance and other one-time costs associated with the action during 2026. The reduction could also have implications for truckload freight tied to construction materials, since oriented strand boards are widely used in residential and commercial construction. Packaging operations also affected. Packaging Corp. of America is closing a manufacturing operation in Gas City, Indiana, eliminating 72 jobs. The Indiana Department of Workforce Development lists the closure as effective Nov. 2. Pepsi Beverages is cutting 143 jobs at its Hyattsville, Maryland, operation. The Maryland Department of Labor lists the action as a mass layoff with no recall, effective Nov. 13. The cuts come as freight-related layoffs continue to reach multiple parts of the supply chain - from production plants that generate truckload freight to warehouses, fulfillment operations and final-mile delivery contractors. Layoffs and closures. Why it matters: The latest job reductions stretch across several freight-dependent sectors, signaling continued pressure not only on transportation employment but also on the manufacturers and distribution facilities that generate freight. Upcoming FreightWaves Events Compliance Brokerage Compliance Symposium The day before F3. Every compliance issue you face - fraud exposure, carrier liability, FMCSA rules, cargo theft, insurance gaps - navigated by attorneys and operators defining best practices in a changing industry. October 26, 2026 The Signal at Chattanooga Choo Choo - Chattanooga, TN F3 Awards Dinner The night before F3. FreightTech100 companies honored. FreightTech 25 and Shipper of Choice winners revealed live. Cocktail reception into dinner and live music - 300 industry leaders in one purpose-built room. October 26, 2026 The Signal at Chattanooga Choo Choo - Chattanooga, TN FreightTech F3: Future of Freight Festival Industry-defining keynotes, rapid-fire technology demos, and industry leaders networking in experiences across Chattanooga - plus the inaugural F3 Awards Dinner featuring the FreightTech and Shipper of Choice reveals. October 27, 2026 - October 28, 2026 The Signal at Chattanooga Choo Choo - Chattanooga, TN

Kenco

Aug 27th, 2026

Kenco's Ainsley Williams, Jonna van Thiel named recipients of 2026 Women in Supply Chain Forum(TM) Award.

Kenco's Ainsley Williams, Jonna van Thiel named recipients of 2026 Women in Supply Chain Forum(TM) Award. August 27th, 2026 Award honors female leaders helping shape the future of supply chain operations CHATTANOOGA, Tenn. - Aug. 27, 2026 - Kenco, a leading third-party logistics (3PL) provider, today announced team members Ainsley Williams and Jonna van Thiel have been named recipients of the 2026 Women in Supply Chain Forum(TM) Award. Presented by Food Logistics and Supply & Demand Chain Executive, this award honors female supply chain leaders and executives whose accomplishments, mentorship and examples set a foundation for women in all levels of a company's supply chain network. Williams was recognized in the award's "Trailblazer" category for her leadership in advancing practical, people-centric automation strategies across Kenco's operations. As Vice President of Automation & Innovation, she leads Kenco's Innovation Lab and oversees the company's automation strategy, helping identify and deploy technologies that improve operational performance while supporting workforce engagement and long-term scalability. Drawing on experience evaluating emerging technologies at Walmart and leading the design of one of North America's largest automated food distribution centers, Williams continues to help shape Kenco's approach to automation and innovation. "Being recognized as a 'trailblazer' is a testament to Kenco's collective focus on advancing warehouse technologies," said Williams. "This recognition means a great deal to me and emphasizes the importance of testing new ideas and turning emerging technologies into practical solutions for our customers and operations." Van Thiel was recognized in the award's "Workforce Innovator" category for her contributions to workforce development and employee growth within the supply chain industry. As Vice President of Talent Acquisition and Development, she has expanded leadership development opportunities, elevated talent acquisition into a strategic business function and championed programs designed to strengthen employee engagement and retention. Through a holistic approach to the employee lifecycle, van Thiel has helped build a workforce equipped to support Kenco's continued growth while preparing employees for future career opportunities. "The most meaningful part of my work is seeing people discover opportunities they may not have imagined for themselves," said van Thiel. "Building programs that support employee growth while helping Kenco succeed has been incredibly rewarding, and I'm honored to receive this recognition." Williams and van Thiel join a distinguished group of Kenco leaders previously recognized by Food Logistics and Supply & Demand Chain Executive through the Women in Supply Chain Forum(TM) Award, including Shanon Weber, Rebecca Wilson, Kristi Montgomery and Paula Hise. "Ainsley and Jonna each bring a thoughtful, practical approach to moving Kenco forward," said Denis Reilly, President and CEO at Kenco. "Ainsley is helping us make automation more actionable across our operations, while Jonna is strengthening the way we support and develop our people. We're proud to see their work recognized at the industry level and grateful for the leadership they bring to Kenco every day." To see a full list of the Women in Supply Chain Forum(TM) Award winners, visit https://foodl.me/2zm74ar1. This year's winners will be honored at the 2026 Women in Supply Chain Forum(TM) on Nov. 17-19 in Charleston, S.C. About Kenco. Kenco is a leading North American 3PL delivering custom, integrated logistics solutions that maximize supply chain efficiency. For more than 75 years, they have partnered with customers to provide distribution, transportation, material handling and automation solutions. Kenco's people set the organization apart - experienced, committed associates who bring agility and expertise to even the most complex supply chain challenges. Guided by its mission and vision, Kenco innovates relentlessly to deliver solutions on a national scale with the care of a local provider, building trusted partnerships that keep goods moving and businesses growing.

Kenco

Aug 25th, 2026

Kenco named bissell's 3PL Partner of the Year.

Kenco named bissell's 3PL Partner of the Year. August 25th, 2026 Award recognizes reliable service and strong operational performance at Lancaster, Texas distribution center CHATTANOOGA, Tenn. - August 25, 2026 - Kenco, a leading third-party logistics (3PL) provider, has been recognized as BISSELL's 3PL Partner of the Year. Presented during BISSELL's Supply Chain Summit in Grand Rapids, Michigan, the award recognizes Kenco's support of the floor care manufacturer's distribution operations. Kenco manages one of BISSELL's six distribution centers, a 525,000-square-foot facility in Lancaster, Texas. Over the past year, the operation delivered strong results across key performance metrics, including a 99.7% order fill rate and nearly 100% on-time shipment performance, while recording zero OSHA recordable incidents and minimal chargebacks. The team also helped pilot a new Amazon program that was successfully expanded. "Operational excellence and dependability are at the core of everything we do at Kenco, making this recognition especially meaningful," said David Caines, Chief Operating Officer at Kenco. "This award reflects the dedication of our associates in Lancaster and their commitment to delivering reliable service and strong results every day. We're proud of what our team has accomplished and grateful for the opportunity to support BISSELL's business." The award recognizes the continued performance of the 3PL's Lancaster team, whose relationship with BISSELL dates back to 2007. "What sets Kenco apart is their commitment to partnership," said Maryellen Metcalf, Senior Director, Global Supply Chain Services & Logistics at BISSELL. "They are attentive to our needs, quick to respond, and always willing to tackle new initiatives alongside our team. Whether supporting a complex project, adapting to changing business requirements, or delivering day-to-day operational excellence, Kenco consistently brings a solutions-oriented mindset and strong execution. Their reliability, flexibility, and performance make them a deserving recipient of our 3PL Partner of the Year recognition." To learn more about Kenco's integrated logistics capabilities and partnership opportunities, visit https://kencogroup.com/. About Kenco. Kenco is a leading North American 3PL delivering custom, integrated logistics solutions that maximize supply chain efficiency. For more than 75 years, they have partnered with customers to provide distribution, transportation, material handling and automation solutions. Kenco's people set the organization apart - experienced, committed associates who bring agility and expertise to even the most complex supply chain challenges. Guided by its mission and vision, Kenco innovates relentlessly to deliver solutions on a national scale with the care of a local provider, building trusted partnerships that keep goods moving and businesses growing.

DC Velocity

Aug 19th, 2026

Kenco to open 30,000-square-foot innovation lab in Chattanooga.

Kenco to open 30,000-square-foot innovation lab in Chattanooga. Facility is designed to closely mirror real-world warehouse conditions, creating environment for testing logistics technologies, 3PL says. The third party logistics provider (3PL) Kenco on Tuesday said it plans to open an expanded Innovation Lab in its headquarters town of Chattanooga, Tennessee, saying the new 30,000-square-foot space will replace the company's previous 10,000-square-foot facility. Designed to closely mirror real-world warehouse conditions, the lab is intentionally vendor-neutral, providing an environment for objective, data-driven testing and evaluation. When it opens on September 10, that additional space will enable the organization to test and demo more supply chain solutions and accommodate larger, more complex technologies. The new lab will also encourage greater collaboration with the Chattanooga technology community, Kenco said. "The Innovation Lab has long stood as the convergence point for leading technologies and real-world applications, helping both manufacturers and customers identify and realize what's possible," says Ainsley Williams, Vice President, Automation & Innovation at Kenco. "By tripling our innovation footprint, we can further provide a space for OEMs to continue experimenting with their products in a real environment and for customers to explore product and value without having to invest in them."

PR Newswire

Aug 5th, 2026

Kenco deploys six DeepFabric AI agents in three months, targets 20 across enterprise in 12

Kenco, a leading North American third-party logistics provider, has deployed six AI agents from DeepFabric across its operations in three months, with plans to expand to 20 agents over the next year. The agents operate across commercial, operations, transportation, and client service functions. DeepFabric's platform is designed specifically for supply chain operations, handling structured workflows whilst maintaining human oversight. The agents aim to reduce manual work and improve decision-making, enabling faster response times and greater accuracy for customers. According to Microsoft's Agent Readiness Survey, enterprises typically take six to nine months to move AI agents into production. Kenco distinguishes between agentic AI, which completes tasks within defined parameters, and generative AI, which creates content and surfaces insights. DeepFabric is already in production with enterprise customers across consumer packaged goods, medical distribution, fleet management, manufacturing, and retail.

Kenco Management Services

Business Systems Analyst

About the job