Medical, Clinical & VeterinaryClinical Support & Patient Administration
About the job
Requirements
Currently enrolled in an accredited college or university, including an accredited online degree program; undergraduate students must have attained at least sophomore standing.
Completion of at least one college-level health or science course that provides exposure to healthcare concepts or medical terminology, such as Anatomy & Physiology, Biology, Medical Terminology, Public Health, or a comparable course.
Working knowledge of anatomy, physiology, healthcare concepts, and medical terminology.
Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, and Outlook) and collaboration platforms such as Teams or Webex.
Ability to establish rapport with patients, families, and healthcare team members; communicate verbally and in writing; solve problems and think critically; exercise sound judgment in escalating concerns; manage multiple tasks accurately and efficiently; and maintain attention to detail in a fast-paced environment.
Ability to demonstrate professionalism, reliability, accountability, compassion, empathy, and sensitivity when interacting with diverse patient populations.
Ability to follow organizational policies, patient confidentiality requirements, and compliance protocols.
Responsibilities
Conduct outreach calls to patients post-discharge to support follow-up appointments, medication adherence, and patient understanding of discharge instructions.
Assist patients with non-clinical needs, including navigating healthcare resources and referrals.
Collect and accurately document patient information in designated systems.
Monitor and record patient-reported concerns, escalating clinical issues to licensed staff as appropriate.
Provide compassionate communication and patient education under supervision, reinforcing instructions related to care plans and self-management.
Organize records, maintain data accuracy, and support patient scheduling efforts.
Collaborate with healthcare team members to ensure timely resolution of patient needs and service coordination.
Desired Qualifications
Customer service, patient-facing, healthcare-related, or administrative experience.
Current or prior experience as a Certified Nursing Assistant, Medical Assistant, or similar healthcare support role.
Healthcare-related certification or credential, such as Certified Nursing Assistant, Medical Assistant, or Basic Life Support.
A health-related field of study, such as Public Health, Nursing, Healthcare Administration, Biology, Pre-Health, or Allied Health.
At SCP Health, what you do matters
As part of the SCP Health team, you have an opportunity to make a difference. At our core, we work to bring hospitals and healers together in the pursuit of clinical effectiveness. With a portfolio of over 8 million patients, 7500 providers, 30 states, and 400 healthcare facilities, SCP Health is a leader in clinical practice management spanning the entire continuum of care, including emergency medicine, hospital medicine, wellness, telemedicine, intensive care, and ambulatory care.
Why you will love working here:
- Strong track record of providing excellent work/life balance.
- Comprehensive benefits package and competitive compensation.
- Commitment to fostering an inclusive culture of belonging and empowerment through our core values - collaboration, courage, agility, and respect.
Primary Duties and Responsibilities:
Support the Patient Coordination team in conducting outreach calls to patients post-discharge, ensuring follow-up appointments, medication adherence, and patient understanding of discharge instructions.
Assist patients with non-clinical needs, including navigation of healthcare resources and referrals.
Collect and accurately document patient information in designated systems.
Monitor and record patient-reported concerns, escalating clinical issues to licensed staff as appropriate.
Provide compassionate communication and patient education under supervision, reinforcing instructions related to care plans and self-management.
Assist with administrative tasks, including organizing records, maintaining data accuracy, and supporting patient scheduling efforts.
Collaborate with healthcare team members to ensure timely resolution of patient needs and service coordination.
Adhere to organizational policies, patient confidentiality requirements, and compliance protocols.
Knowledge, Skills, and Abilities:
Strong interpersonal and communication skills with a patient-centered approach.
Working knowledge of anatomy, physiology, healthcare concepts, and medical terminology.
Ability to manage multiple priorities in a fast-paced environment.
Demonstrated organizational and documentation skills.
Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and collaboration platforms (Teams, Webex).
Compassion, empathy, and a commitment to providing quality patient interactions.
EDUCATION (Required):
Currently enrolled in an accredited college or university, including an accredited online degree program. Undergraduate students must have attained at least sophomore standing.
FIELD OF STUDY (Preferred):
Open to all fields of study. Health-related fields such as Public Health, Nursing, Healthcare Administration, Biology, Pre-Health, Allied Health, or a related discipline are preferred but not required.
SUPERVISION EXERCISED:
None. This role does not supervise other employees.
QUALIFICATIONS:
Previous Experience:
Completion of at least one college-level health or science course that provides exposure to healthcare concepts or medical terminology, such as Anatomy & Physiology, Biology, Medical Terminology, Public Health, or a comparable course. (Required).
Customer service, patient-facing, healthcare-related, or administrative experience is a plus. Current or prior experience as a Certified Nursing Assistant (CNA), Medical Assistant (MA), or similar healthcare support role is preferred but not required.
Knowledge, Skills, and Abilities:
Ability to demonstrate professionalism, reliability, and a strong sense of accountability.
Strong interpersonal skills with the ability to establish rapport quickly with patients, families, and healthcare team members.
Excellent verbal and written communication skills.
Basic knowledge of healthcare practices, medical terminology, and patient-centered care principles.
Strong problem-solving and critical thinking abilities with sound judgment in knowing when to escalate concerns.
Organizational skills to manage multiple tasks with accuracy and efficiency.
Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Outlook) and collaboration platforms such as Teams or Webex.
Ability to work in a fast-paced environment while maintaining attention to detail and accuracy.
Compassion, empathy, and sensitivity when interacting with diverse patient populations.
Certification and Licenses:
Healthcare-related certification or credential, such as Certified Nursing Assistant (CNA), Medical Assistant (MA), or Basic Life Support (BLS), is preferred but not required.
CONTACTS INSIDE AND OUTSIDE THE ORGANIZATION:
Frequent contact with Patient Coordination leadership and team members.
Regular interaction with patients and families via phone.
Intermittent contact with clinical staff for issue escalation.
PRIMARY LOCATION:
Remote - United States
Pay Range:
This range represents the anticipated base salary for this role. Actual compensation will be determined based on experience, qualifications, and internal equity considerations.
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We offer a comprehensive benefits package designed to support your health, financial well-being, and work-life balance, including medical dental, vision insurance, a 401(k) plan with a company match, paid time off and holidays, professional development support, and employee wellness resources.