Technical Lab IT Manager

ALTEN Technology USA is an engineering services company providing solutions for engineering, technology, and product development projects across a wide range of industries, including aerospace, medical devices, life sciences, automotive, rail, robotics, and emerging technologies. As part of the global ALTEN Group, we support our clients throughout the entire product development lifecycle while offering our employees opportunities for career growth, innovation, and technical excellence.

Position Overview

ALTEN Technology USA is seeking an experienced Technical Lab IT Manager to lead and support laboratory IT systems within a highly regulated GxP environment. This role combines hands-on technical expertise with leadership responsibilities to ensure the reliability, security, compliance, and performance of laboratory systems and infrastructure.

The ideal candidate will have experience supporting laboratory applications, analytical instrumentation, LIMS platforms, network infrastructure, and data integrity initiatives while collaborating with laboratory scientists, quality teams, IT organizations, and external vendors. This individual will also provide technical leadership to junior engineers and technicians while driving continuous improvement across laboratory operations.

Key Responsibilities

Laboratory Systems & Application Support

• Provide administration, support, and lifecycle management for laboratory instrumentation and applications including HPLC, Unicorn, SoftMax Pro, Nephlometers, and other analytical platforms.
• Support and maintain Laboratory Information Management Systems (LIMS), including MyLab Data and related laboratory data management solutions.
• Manage integration and support of laboratory peripherals, including printers and connected devices.
• Troubleshoot and resolve technical issues across L1, L2, and L3 support environments.
• Coordinate with vendors to address application, hardware, and instrument-related issues.

Infrastructure & Data Management

• Administer laboratory IT infrastructure, including client-server environments, databases, storage systems, and application hosting platforms.
• Manage enterprise storage environments such as NetApp File Shares and ensure secure data access and retention.
• Support network technologies including VLANs, firewalls, IP addressing, and communication protocols.
• Ensure backup, disaster recovery, and business continuity processes are maintained and compliant with regulatory requirements.
• Monitor system performance and implement improvements to optimize reliability and availability.

Compliance & Quality

• Ensure compliance with GxP regulations, including GMP, GLP, and GCP standards.
• Promote and enforce ALCOA+ data integrity principles across laboratory systems.
• Support validation activities, change control processes, and audit readiness initiatives.
• Maintain technical documentation, SOPs, work instructions, system inventories, and compliance records.
• Partner with Quality Assurance teams to ensure systems remain inspection-ready.

Automation & Continuous Improvement

• Develop and maintain PowerShell and Python automation solutions to improve laboratory workflows and operational efficiency.
• Identify opportunities for process improvements and standardization.
• Support digital transformation and laboratory automation initiatives.
• Implement best practices for system administration, monitoring, maintenance, and lifecycle management.

Leadership & Collaboration

• Lead and mentor laboratory IT engineers and technical support personnel.
• Prioritize work assignments and coordinate team activities to support laboratory operations.
• Collaborate with scientists, laboratory managers, QA teams, business stakeholders, and vendors to deliver technical solutions.
• Drive knowledge sharing, process improvements, and effective issue resolution practices.
• Serve as the primary technical resource for laboratory IT infrastructure and applications.

Required Qualifications

• Bachelor's degree in Computer Science, Engineering, Information Technology, Life Sciences, or a related discipline.
• 7+ years of experience supporting laboratory IT systems in a regulated environment.
• Strong knowledge of GxP regulations, including GMP, GLP, GCP, and ALCOA+ principles.
• Experience administering LIMS platforms and laboratory data management systems.
• Hands-on experience supporting analytical laboratory instruments and associated software applications.
• Strong understanding of databases, backup solutions, disaster recovery, and enterprise storage technologies.
• Experience with client-server environments, software licensing, application hosting, and access management.
• Knowledge of networking concepts including VLANs, firewalls, TCP/IP, and secure access controls.
• Proficiency with PowerShell, Python, or other automation technologies.
• Experience troubleshooting complex technical issues across multiple support levels.
• Strong documentation, communication, and problem-solving skills.
• Previous experience leading technical teams or mentoring junior staff.

Preferred Qualifications

• Experience supporting HPLC systems, SoftMax Pro, Unicorn, Nephlometers, and related laboratory applications.
• Familiarity with NetApp storage environments.
• Experience with laboratory automation and Operational Technology (OT) systems.
• Knowledge of validation methodologies and computerized system validation (CSV).
• Experience supporting pharmaceutical, biotechnology, medical device, or life sciences environments.
• Project management or leadership certifications are a plus.

Why Join ALTEN Technology USA?

• Competitive compensation and comprehensive benefits package.
• Opportunity to work with leading life sciences and technology organizations.
• Career growth, mentorship, and professional development opportunities.
• Exposure to cutting-edge laboratory technologies and digital transformation initiatives.
• Collaborative and innovative work environment focused on technical excellence.

ALTEN Technology USA is an Equal Opportunity Employer committed to fostering an inclusive workplace and providing opportunities for all qualified candidates.