Credentialing Specialist

About ShiftKey

ShiftKey is a platform that is disrupting the way healthcare facilities find licensed and certified professionals to fill available shifts. Leveraging marketplace dynamics and deep industry knowledge, the company is playing a vital role in mitigating America’s healthcare staffing shortages, enabling direct connections between facilities and healthcare professionals. By offering the opportunity to work as much or as little as they choose and putting the power back into the hands of healthcare workers, ShiftKey is bringing more licensed professionals back into the workforce, a solution that is solving a major crisis in healthcare. For more information, visit www.ShiftKey.com.

The role

We’re looking for a detail-oriented, proactive Credentialing Specialist to join our credentialing team. In this role, you’ll help onboard healthcare providers, validate credentials, and support our internal operations teams - work that directly impacts the speed and quality of care our marketplace delivers. You’ll also make a real difference in healthcare providers’ experience, be part of a collaborative, supportive team in a growing tech company, and have plenty of opportunities to learn, grow, and take on new challenges in a fast-moving environment.

Where you’ll work

This is a hybrid role based in our Irving, TX office. You’ll enjoy the flexibility of working remotely part of the time while joining the team in person for collaboration, meetings, and team activities.

What you'll be doing

• Build strong relationships with healthcare providers and internal teams, answering questions and resolving issues professionally.

• Respond to internal and external inquiries, anticipating potential issues and taking action before they become problems.

• Maintain accurate documentation for all credentialing activities.

• Validate credentials and licenses to ensure compliance with local, state, and federal regulations.

• Partner with Credentialing Leads to process background checks and other verification tasks.

• Monitor and manage credentialing and operational queues as assigned.

• Support special projects and initiatives within the credentialing team.

• Report potential roadblocks, barriers, or other issues to leadership proactively.

• Take on additional tasks as needed to support the team’s success.

What you'll need

• High School Diploma or GED required.

• 3+ years of experience in healthcare, data entry, or a related field.

• 1+ years of healthcare compliance, credentialing, privileging, or quality experience is a plus.

• Comfortable working in a fast-paced environment.

• Strong time management and organizational skills.

• Detail-oriented with a proactive mindset.

• Excellent verbal and written communication skills.

• Proficient in Microsoft Office 365 and Google Workspace.

• Able to work independently and multitask effectively.

Perks of working for ShiftKey

• Inclusive and collaborative work environment where all voices are valued.

• Hybrid-friendly office spaces designed to be fun and engaging.

• Comprehensive health, vision, and dental coverage.

• Benefits begin on your first day.

• Generous PTO and company-paid holidays, including flexible floating holidays.

• 100% 401(k) employer match up to 6%.

• Paid parental leave.

• Wellness support, including access to mental health resources.

#LI-Hybrid

Our Commitment to Diversity

ShiftKey is an equal opportunity employer and is committed to embracing diverse and individual perspectives shaping our culture and contributing to the solutions that transform the world. We actively work to create an inclusive environment for employees to thrive. 

EEO Statement

ShiftKey does not discriminate based on race, religion, color, sex, gender, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by applicable law. All employment is decided based on qualifications, merit, and business needs.  ShiftKey is committed to providing reasonable accommodation to applicants with a mental or physical disability, please contact: [email protected]