Inactive

Capgemini

Global consulting, technology services, outsourcing

Associate Application Consultant

Enterprise ApplicationsPosted on Oct 20

Full-timeBogotá, Bogota, ColombiaNo salary listedIn-person

About the Job

Requirements

Experience in functional and/or technical support of SAP platforms.
Knowledge of analysis, diagnosis, and problem resolution; access management; basic configuration; testing; and support for implementations or continuous improvements.
Ability to provide user support, document incidents, track tickets under service-level agreements, and coordinate with functional, technical, and business teams.
Must be working toward or have achieved certification in a SaaS or Package Based solution and relevant methodology.
Develop the technical skills and core consulting behaviors needed for application consulting, including learning an appropriate methodology and a business domain and Package Based Solution.
Demonstrate flexibility and versatility in meeting objectives, manage workload, and update management on task progress.

Responsibilities

Ensure the proper operation of different SAP system modules by handling user requests, incidents, and inquiries.
Provide user support, document incidents, and track tickets under service-level agreements.
Coordinate with functional, technical, and business teams to ensure operational continuity.
Support implementations or continuous improvements.

Job Description

Profesional con experiencia en soporte funcional y/o técnico de plataformas SAP, encargado de garantizar la correcta operación de los diferentes módulos del sistema, atendiendo requerimientos, incidentes y consultas de los usuarios finales. Cuenta con conocimientos en análisis, diagnóstico y resolución de problemas, gestión de accesos, parametrización básica, ejecución de pruebas y acompañamiento en implementaciones o mejoras continuas.

Posee habilidades para brindar atención a usuarios, documentar incidencias, realizar seguimiento a tickets bajo acuerdos de nivel de servicio (SLA) y coordinar con equipos funcionales, técnicos y de negocio para asegurar la continuidad operativa.

Job Description - Grade Specific

One should learn and develop the knowledge, technical skills and core consulting behaviors required to succeed in applications consulting, primarily learning an appropriate methodology and acquire knowledge of a business domain and a Package Based Solution. Flexibility and versatility should be demonstrated in meeting objectives, and one should be able to manage workload and update management on task progress. Certification: One must be working toward or have achieved certification on Saas or Package Based solution and relevant methodology.‹

About the Company

Capgemini

Global consulting, technology services, outsourcing

Capgemini provides consulting, technology services, and outsourcing to help organizations transform digitally. Its offerings include strategy and transformation consulting, system integration, application development, IT infrastructure management, and managed IT operations. It differentiates itself with a global presence in over 50 countries and a focus on applying AI, cloud, and cybersecurity to real business problems. Its goal is to help clients navigate digital transformation and improve efficiency and innovation through tailored, contract-based or managed services.

Company size: 10,001+
Company stage: IPO
Headquarters: Paris, France
Founded: 1967

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