Senior Customer Service Representative - Kilkeel Support

Date Posted:

2026-11-05



Country:

Philippines



Location:

PH-BTG-TANAUAN CITY-BQ4 ~ First Philippine Industrial Park ~ BLDG Q4



Position Role Type:

Onsite

At RTX, the world's largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world.

Collins Aerospace is a leader in technologically advanced, intelligent solutions that help redefine the aerospace and defense industry. With a comprehensive portfolio and deep technical expertise, we help customers meet the demands of the global market. Join us and help shape the future of aerospace and defense.

What You Will Do *

• Manage OE orders for Commercial Seating & Furniture, acting as the primary contact.
• Enter/update sales orders in SAP ERP and customer systems (e.g., Buyer Supplier Portal, JIRA).
• Verify order details: part numbers, quantities, pricing, and shipping info.
• Collaborate with Planning/site teams on requirements and ship dates.
• Host weekly customer calls for updates and service feedback.
• Partner with homesite CS SME to deliver excellent service.
• Address inquiries on order status, pricing, delivery, cancellations, and returns.
• Maintain sales order accuracy and generate daily/monthly shipment and delivery reports.
• Manage customer returns (RMA), coordinating cross-functionally.
• Keep customer interaction records and ensure account accuracy.
• Meet or exceed personal/customer service team targets (KPI)
• Perform other departmental duties as required including ensuring compliance with company policies and EHS standards.

What You Will Learn

• SAP ERP system
• RMA process
• OE order fulfillment
• Customer Portal usage

Qualifications You Must Have

• Bachelor's degree or 6 years of equivalent experience
• Proficiency in Microsoft Excel
• Experience in SAP ERP and customer portals
• Strong communication, collaboration, organizational, and problem-solving skills.
• Detail-oriented with the ability to manage multiple priorities and meet deadlines.
• Experience in sales order processes and customer service inquiries.
• Familiarity with EHS standards and commitment to workplace safety.

RTX adheres to the principles of equal employment. All qualified applications will be given careful consideration without regard to ethnicity, color, religion, gender, sexual orientation or identity, national origin, age, disability, protected veteran status or any other characteristic protected by law.  

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