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NCR Voyix

B2B digital commerce software, hardware solutions.

Customer Service Engineer

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timePonce, Puerto RicoNo salary listedIn-person

About the Job

Requirements

  • A valid, violation-free driver's license is required.
  • A completed secondary education or equivalent experience is required.
  • Basic computer skills, including Windows and Microsoft Office, are required.
  • Experience maintaining and supporting PC hardware is required.
  • The candidate must be able to work with minimal supervision, troubleshoot problems, learn quickly, and meet deadlines under pressure.
  • Strong interpersonal skills and customer orientation are required.
  • Mechanical and electrical aptitude and experience with computer hardware, networks, and peripherals are required.
  • Personal integrity and willingness to work as part of a team are required.
  • Availability for flexible schedules, including nights, weekends, and on-call shifts, is required.

Responsibilities

  • Manage customer incidents through resolution and ensure compliance with service-level agreements.
  • Diagnose, repair, and replace components in supported equipment, including point-of-sale systems, self-service checkouts, servers, handheld terminals, and associated peripherals.
  • Install new equipment or upgrade existing equipment according to the statement of work.
  • Prepare sites for installation, including required cabling, testing, and adjustments.
  • Meet training and certification requirements, which may involve working at heights and using portable power tools.
  • Address and resolve customer concerns, escalating when necessary.
  • Build strong customer relationships and maintain effective communication channels.
  • Represent NCR Voyix professionally and reflect the company's image and reputation.
  • Perform preventive maintenance, diagnostics, and periodic repairs.
  • Manage assigned assets appropriately, including tools, software, vehicles, and documentation.
  • Maintain accurate inventories and records of parts and activities.
  • Prepare timely reports on service calls, activities, and related expenses.
  • Capture detailed customer-asset information for billing processes.
  • Work shifts, including weekends and night hours, as required by customer needs.
  • Meet established key performance indicators while prioritizing safety, quality, and operational efficiency.
  • Work outside the usual territory when required by projects, colleague coverage, or demand peaks.

Desired Qualifications

  • A technical degree or certifications in technology fields are desirable.
  • Previous experience with NCR or similar equipment is desirable.
  • A recognized electronics or information technology certification is desirable.
  • Experience maintaining or installing EPOS, or strong desktop-hardware experience, is desirable.

About the Company

NCR Voyix

B2B digital commerce software, hardware solutions.

NCR Voyix provides digital commerce solutions for retail, restaurant, and banking by combining software, services, and hardware (POS, self-service kiosks, and digital banking platforms) for a B2B base. Its products work as an integrated stack of hardware terminals and software for payments, order management, and customer interactions, enabling sales processing, self-service, and digital payments with ongoing installation, maintenance, and integration services. The company differentiates itself with an end-to-end, enterprise-focused solution that spans software, services, and hardware across multiple industries in a global B2B model, helping clients adapt to higher demand for self-service and digital payments. Its goal is to help businesses adopt and scale self-service, digital payments, and seamless transactions to improve efficiency and customer experience.

Company size
5,001-10,000
Company stage
Acquired
Total funding
$2.5B
Headquarters
Cambridge, MA
Founded
1884

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