Full-Time
Customer Success Manager
High Velocity
Posted on 11/21/2024
Tenable
1,001-5,000 employees
Cybersecurity solutions for vulnerability management
Entry, Junior
London, UK
Hybrid role requiring in-office presence.
- BA/BS degree and 1+ years of sales experience
- Experience selling On-Demand, SaaS (Software as a Service) solution or subscription based product is a plus
- Account management, sales or customer service experience
- Ability to multi-task and manage multiple priorities in a fast-paced, customer focused environment
- Working knowledge of MS Office applications and Salesforce
- Detail oriented with excellent follow-up
- Outstanding oral and written communication skills
- Ability to sit and work at a computer for extended periods of time
- Interface with customers to deliver post renewal non-technical support and solutions as well as serving as an advocate for customer needs
- Act as primary point of contact for existing customers; facilitate customer relationships via phone and email with monthly, quarterly outreach
- Act as a bridge to Provisioning, Finance, Sales, Support, Services, and Product Management by providing input on diverse customer situations and escalated issues
- Ensure high levels of customer satisfaction by making certain that customers’ needs and concerns are addressed
- Coordinate with channel partners and authorized distributors to quote renewals for customer base
- Utilize Marketing and Renewals Tech Touch Program
- Responsible for Quarterly & Annual Revenue goals
Tenable specializes in vulnerability management within the cybersecurity sector. The company provides solutions that help organizations identify, investigate, and prioritize vulnerabilities in both IT and operational technology environments. Its main products include Tenable.io, a cloud-based platform for comprehensive vulnerability management, Tenable.ot, which focuses on securing operational technology like industrial control systems, and Nessus, a popular vulnerability scanner for identifying security issues in networks. Tenable operates on a subscription-based business model, allowing clients to access its platforms and services through annual subscriptions, which ensures ongoing updates and support. This model, along with additional professional services and compliance solutions, sets Tenable apart from competitors. The company's goal is to help organizations effectively manage and reduce cyber risks to protect their digital assets.
Company Stage
IPO
Total Funding
$291.8M
Headquarters
Columbia, Maryland
Founded
N/A
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 5%
Simplify's Take
What believers are saying
- The partnership with Coalfire combines Tenable's preventive security technology with Coalfire's threat-focused expertise, offering comprehensive exposure management.
- Acquiring Eureka Security positions Tenable to better address cloud data risks, a critical concern given the high incidence of cloud-related breaches.
- Tenable's diverse product portfolio, including Tenable.io, Tenable.ot, and Nessus, provides robust solutions for a wide range of cybersecurity needs.
What critics are saying
- The cybersecurity market is highly competitive, with major players like Claroty and Dragos posing significant challenges.
- Integrating acquisitions like Eureka Security may present operational and cultural challenges that could impact performance.
What makes Tenable unique
- Tenable's focus on both IT and OT environments sets it apart from competitors who may specialize in only one area.
- The acquisition of Eureka Security enhances Tenable's cloud security platform with advanced data security posture management (DSPM) capabilities.
- Tenable's subscription-based model ensures continuous updates and support, providing clients with up-to-date protection against evolving cyber threats.
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