Clinic Manager - Psychology and Counselling Clinic

Job Description

Griffith Health Clinics is seeking a proactive and organised Clinic Manager to oversee the day-to-day operations of its busy, patient-focused Psychology and Counselling Clinic.

Working closely with the Psychology Clinic Director, Internship Coordinators, clinical practitioners and academic staff, you will play a key role in ensuring the effective and efficient operation of the clinics. You will lead administrative processes, support financial and business operations, coordinate clinic resources and facilities, and help maintain compliance with relevant professional standards, legislation and University policies.

This is an excellent opportunity for someone who enjoys working in a collaborative environment where operational excellence, patient experience, and student learning are equally important.

In this role, you will:

• Oversee daily administrative activities, systems, and processes to ensure the smooth and efficient running of the Psychology and Counselling Clinic.
• Coordinate and support clinic administration staff, establish effective workflows and contribute to staff development and performance management.
• Manage day-to-day financial administration, including invoices, third-party payments, reconciliations, and contractor accounts.
• Analyse operational data, prepare reports, and provide recommendations to support clinic performance, planning, and business development.
• Manage clinic access, facilities and infrastructure, and coordinate the onboarding and orientation of staff, students, and researchers.
• Promote adherence to accreditation standards, professional and ethical guidelines, relevant legislation and University policies and procedures.
• Liaise with internal and external stakeholders and support clinic marketing, communications and promotional activities.
• Assist the Psychology Clinic Director with operational matters, policy advice, meetings, and the implementation of agreed actions.

About you
You are a highly organised and solutions-focused professional with demonstrated experience in operational and administrative management. You bring a proactive approach to problem-solving, strong communication skills, and the ability to build effective relationships with a diverse range of stakeholders.

You will also demonstrate:

• A relevant degree, or equivalent combination of relevant work experience and/or education and training, is required.
• Experience managing administrative operations, systems and processes, ideally within a healthcare, clinical or professional services environment.
• Strong organisational and time management skills, with the ability to manage competing priorities in a busy environment.
• Experience coordinating staff, resources and operational workflows.
• Sound financial administration skills, including managing invoices, payments, and reconciliations.
• Well-developed analytical and reporting skills, with the ability to identify opportunities for process improvement.
• Excellent interpersonal and communication skills, with a commitment to delivering a professional, patient-focused service.
• An understanding of the importance of compliance, confidentiality, ethical practice, and quality standards in a clinical setting.

What we can offer
This is a part-time position (80% FTE, working four days per week) on a fixed-term contract until 30 June 2027, based at Griffith University Gold Coast location. As Griffith is a multi-site University, you may be required to work across other locations.

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full time equivalent base salary will be HEW Level 6 range $94,966 - $101,295 per annum + 17% superannuation. The total FTE package will be in the range $111,110 - $118,515 per annum.

Qualifications

Additional Information

Why Griffith?
As a values-led organisation, at Griffith University, we've worked hard to create a dynamic and strong organisational culture. We offer:

• 50% fee discount for work related post graduate Griffith degrees
• Mix of on campus and work from home options available and a supportive work environment
• Salary packaging options and corporate health discounts

How to apply
At Griffith, we’re committed to providing a safe and inclusive environment for all - whoever you are and wherever you’re from. If you require any accommodations, we welcome you to let us know so we can work with you to participate fully in our recruitment experience.

Griffith University values diversity, inclusion and flexibility and we encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. For more information please visit our Equity, Diversity and Inclusion page. Our University is committed to fostering a safe, respectful and inclusive community for all. In alignment with the National Higher Education Code to Prevent and Respond to Gender-based Violence (2025), Griffith University includes a declaration as part of the recruitment journey to uphold the values and standards of our community. Griffith University also maintains a strict zero-tolerance policy against all forms of modern slavery. For more information, please refer to Griffith’s Modern Slavery Policy.

Please submit your application online and ensure it includes the following:

• A covering letter outlining your suitability for the role (please refer to the About You section above and the position description) 
• Current curriculum vitae/resume including full contact details

Applicants must have unrestricted working rights. VISA sponsorship is not available for this position.

For further information specifically about this role, please contact Dr Clare Bell, Psychology Clinics Director at [email protected].

For application and recruitment advice, please contact Jinita Dhall, Talent Acquisition Partner at [email protected].

Closing date: We encourage you to submit your application as soon as possible, as applications will be reviewed as they are received. All applications must be submitted online.