M3USA

Global digital healthcare information and education

Market Research Associate

Customer SupportConfirmed live in the last 24 hours

Full-timeSão Paulo, State of São Paulo, BrazilNo salary listed

About the Job

Requirements

Fluency in Dutch and English.
Proficiency with personal computers, including Microsoft Office tools, the internet, social media, email, and tools required for the assigned responsibilities.
Ability to communicate clearly and effectively, verbally and in writing, with diverse audiences.
Strong attention to detail, analytical skills, and investigative skills.
Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

Responsibilities

Ensure assigned recruitment tasks for projects in the Netherlands, Belgium, and other assigned markets are fully executed.
Contact M3 Global Research panelists by phone, including cold calling, to recruit respondents for allocated projects.
Schedule interviews.
Plan, organize, and implement panel recruitment solutions for allocated projects to maximize internal resources, reduce outsourcing costs, and support successful project delivery.
Provide the project management team with updates in the required format and timeframe on work completed, progress, results, and action plans to deliver allocated studies within timelines and specifications.
Alert the senior manager when projects are at risk because recruitment progress is off track and partner support may be needed.
Meet outsourcing targets for allocated markets.
Meet monthly registration targets for the Netherlands, Belgium, and other assigned markets.
Call new registrants to confirm and update their email addresses.
Call users to reactivate their accounts.
Carry out allocated panel-building initiatives in the Netherlands, Belgium, and other assigned markets.
Provide support to M3 Global Research members by telephone, email, and support tickets.
Use multiple systems to investigate, troubleshoot, and handle inquiries and complaints; provide appropriate solutions and alternatives; and follow up to ensure resolution.
Work with the Project Management team to resolve project-specific issues for members and respondents.
Handle respondent inquiries according to company policies for outcomes and resolution timeframes.
Build and maintain relationships with panel members through timely and professional communication.
Work with the Global Panel team to report and resolve potential issues with internal and external systems and processes.
Investigate fraudulent respondents and take action according to M3 data quality procedures.
Verify newly registered members.
Complete link testing for online market research projects and overlays for qualitative online screeners.

Job Description

Essential Duties and Responsibilities:

Including, but not limited to the following:

Project Recruitment

Ensure that recruitment tasks assigned for projects in Netherlands and Belgium or any other QQFS assigned markets are fully executed
Reach out to M3 Global Research panelists via phone and carry out cold calling to recruit respondents on allocated projects
Scheduling interviews
Proactively plan, organize and implement panel recruitment solutions on allocated projects, aiming to maximize internal resources, reduce outsource cost and ensure successful project delivery
Provide updates in the given format and timings to the project management team on the work done for projects, progress, results and action plans to deliver the allocated studies within the provided timelines and specs
Flag to the senior manager projects of concern, when recruitment progress is off track and it is likely to require partners
Ensure that outsource targets for allocated markets are achieved

Panel building and engagement

Ensure that monthly registrations targets are met for in Netherlands and Belgium or any other QQFS assigned markets
Call new registrants to confirm and update email addresses
Call users to reactivate their accounts
Execute the allocated panel building initiatives for Netherlands and Belgium or any other QQFS assigned markets
Provide high quality support to M3 Global Research members via telephone and email/support ticket communication.
Work across multiple systems to investigate, troubleshoot and handle inquiries and complaints, provide appropriate solutions and alternatives, and follow up to ensure resolution
Work with the Project Management team to resolve project specific issues for members/respondents
Ensure that respondent inquiries are handled according to company policy regarding outcomes and time to resolution
Build and maintain strong relationships with the panel members through timely and professional communication
Work with other members of the Global Panel team, report and resolve potential issues with internal and external systems and processes
Investigate fraud respondents and take action based on M3 data quality procedures
Complete the verification process for newly registered members
Complete link testing for online Market Research projects and overlays for qualitative online screeners

Qualifications

Knowledge, Skills, Abilities:

Fluency in Dutch andEnglish
Exhibit clear and effective communication both verbally and written with diverse audiences
Proficient PC skills including Microsoft Office tools, Internet, Social Media, e-mails and tools required within assigned responsibilities
Detail oriented with excellent analytical and investigative skills
Ability to ask probing questions, respond effectively and accurately, and ensure audiences feel supported.

Additional Information

Working hours:

Shift rotation: 09.00 - 17.30 / 10.00 - 18.30 (CET) Monday - Friday

Please submit your CV in English

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About the Company

M3USA

Global digital healthcare information and education

M3 USA provides digital services and live medical education to healthcare professionals, reaching over 2.5 million doctors through physician websites in the US, Asia, and Europe and delivering clinically targeted messages to physicians and sales teams. Its offerings combine online health information—daily clinical news, medical education, market research, ethical drug promotion, clinical development, and recruitment—with live programs delivered by credentialed clinical educators that cover disease states, adherence, guideline-based treatment, and REMS programs. This integrated mix of online content and in-person education addresses gaps in clinical practice and improves access for sales reps, distinguishing it from firms that focus on either digital content or live training alone. As part of M3 Inc., a global leader in healthcare digital solutions, M3 USA aims to change how medical information is shared and used to help clinicians stay informed and improve patient care.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: United States
Founded: 1999

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