URBN

Multi-brand fashion retail with lifestyle brands

Key Holder

Retail Store ManagementConfirmed live in the last 24 hours

Part-timeGlendale, CA, USA$17.50 - $19.25 /hrIn-person

About the Job

Requirements

Passion for FP Movement and/or a connection to the local fitness community.
Experience being a team player.
Ability to work flexible hours to meet store needs, including nights, weekends, and holidays.
Eagerness to learn and grow within the brand.

Responsibilities

Act as a brand ambassador and reflect company values while partnering with the store leadership team to create an engaging experience for the FP Movement customer.
Create selling initiatives that enhance the customer experience; encourage the team to build lasting customer relationships through personalized service, product recommendations, and shared interests in wellness and fitness.
Share details to promote FP Movement events and drive engagement and participation; support event execution in collaboration with fitness and wellness partners.
Use technology to stay informed about in-store and online events and special offers, enhancing the customer experience from an omni-channel perspective.
Act as an elevated team member, exercising decision-making and multitasking capabilities while prioritizing service over tasks.
Help manage the store environment and customer experience by facilitating an energized pace, team positivity, daily zone management, and sales.
Teach and share product knowledge, brand messaging, and methods for delivering exceptional customer interactions, using resources such as the Freeway, #MovingTogether hub, and Instagram.
Support the store management team by participating in daily office procedures, operational execution, and store maintenance.
Collaborate with key partners to process shipments, restock and place products, maintain FP Movement visual and display standards, and ensure omni-channel orders are processed accurately and on time.
Follow store safety standards, maintain inventory accuracy, reduce product loss, and uphold company policies and procedures to support store profitability.
Support an inclusive, people-first philosophy; engage employees at all levels to encourage open dialogue, reinforce follow-through, and ensure the store team is heard and supported.
Stay current with communications, collaborate with the leadership team, share information with the team, and participate in daily meetings and check-ins.
Develop new skills, respond to feedback, and enhance the environment through optimism, positivity, and proactive problem-solving.
Guide and develop the Stylist team; take responsibility for personal development and professional growth while considering role replacement for career progression.

Location

This position is located at 100 W Broadway, Glendale, California, 91210 United States
Role Summary

A Key Holder collaborates with the management team in supervision of store operations functions and leading an environment that is engaging and inspiring to the customer and team. This includes driving sales, building awareness of key metrics, and contributing to the development of others.

Role Responsibilities

Brand Experience

Acts as a brand ambassador and reflects the company values; partners with the store leadership team on the creation of an engaging experience that appeals to the FP Movement customer
Creates selling initiatives that enhance the customer experience; encourages the team to build lasting relationships through personalized service, product recommendations, and connecting with the customer on shared interests of wellness and fitness
Actively shares details to promote FP Movement events, as well as drive engagement and participation; supports the execution of events in collaboration with fitness and wellness partners
Utilizes technology to be well-informed on events and special offers in store and online to enhance the customer experience with an omni perspective

Leadership + Team Management

Acts as an elevated team member, exercising decision-making and multitasking capabilities while always prioritizing service over tasks
Actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, management of the daily zone, and driving sales
Takes initiative in teaching and sharing product knowledge, brand messaging, and how to deliver exceptional customer interactions by utilizing resources such as the Freeway, #MovingTogether hub, and Instagram

Visual + Business Operations

Supports the store management team by participating in daily office procedures, execution of operations, and store maintenance
Collaborates with key partners to effectively execute shipment processing, restocking, and placement of product while maintaining FP Movement’s visual and display standards; ensures omni-channel orders are processed timely and accurately
Adheres to store’s safety standards, inventory accuracy, reduction of product loss, and upholds all company policy and procedures to support the profitability of the store

Communication + Relationships

Supports an inclusive and people-first philosophy; engages employees at all levels to encourage open dialogue, reinforce follow through, and ensure that the store team is heard and supported
Stays current and collaborates with the leadership team to respond to communication; contributes to sharing information with the team and actively participates in daily meetings and chat ins
Displays eagerness to develop new skills while being open and responsive to feedback; enhances environment through displaying optimism, positivity, and proactive problem-solving skills
Guides and develops Stylist team; takes responsibility for own development and professional growth while considering role replacement for career progression

Role Qualifications

Passion for FP Movement and/or connection to the local fitness community
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the brand

The Perks

URBN offers comprehensive Perks & Benefits to employees. Availability and eligibility to specific benefits may be subject to your location and employment status. Benefits include medical, dental, vision, PTO, generous employee discounts, retirement savings and much more! For additional information visit https://www.urbn.com/work-with-us/stores

Pay Range

USD $17.50 - USD $19.25 /Hr.
Free People Movement Wage Transparency

To view information related to various state-specific wage transparency laws, click here. Please also note, if a full-time role is eligible to participate in the Sales Bonus Program, this may result in bringing the total compensation to a higher range.
US EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.

URBN

Key Holder

About the Job

Requirements

Responsibilities

About the Company

URBN

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