Full-Time
Senior Product Operations Manager
Posted on 9/12/2025
Mark43
201-500 employees
Cloud-based public safety software suite
No salary listed
No H1B Sponsorship
Remote in USA
Remote
Approved states include Arizona, California (excluding San Francisco), Colorado, Connecticut, Washington D.C., Florida, Georgia, Iowa, Idaho, Illinois, Indiana, Kansas, Massachusetts, Maryland, Maine, Michigan, Minnesota, Missouri, North Carolina, Nebraska, New Hampshire, New Jersey, New Mexico, New York, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Utah, Virginia, Vermont, Washington, Wisconsin, and West Virginia.
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- Experience in a fast-paced B2B SaaS environment
- Experience managing multiple complex product lines
- Ability to navigate ambiguity and work across functions
- Strong communication skills with executive presence
- Analytical thinking skills to use data for informed decision-making
- Engaged GTM leadership to ensure readiness ahead of product launches
- Established stage-gate processes and review cadences to drive alignment and accountability across teams
- Partnered with cross-functional stakeholders to refine and improve the product development process while ensuring clear ownership and follow-through
- Presented recommendations and insights directly to senior leadership, driving alignment on strategic priorities
- Created dashboards to track product OKRs and provided insights to leadership
Mark43 provides cloud-based software for police and other public safety agencies, including CAD (computer-aided dispatch), RMS (records management), and Analytics. The platform runs in the cloud, so officers and staff can access it from patrol cars, stations, or courtrooms with internet access. Agencies subscribe on a recurring basis to gain access, ongoing updates, support, and customization. The goal is to streamline data management and operations to improve safety and quality of life in communities, with a focus on an integrated, cloud-native workflow.
Company Size
201-500
Company Stage
Late Stage VC
Total Funding
$318M
Headquarters
New York City, New York
Founded
2012
Simplify's Take
What believers are saying
- Greater Manchester Police RMS launches Spring 2027, accelerating UK expansion.
- Oakland PD adoption signals California momentum after San Diego wins.
- Fortified security product taps 84% agency breach rate for new revenue.
What critics are saying
- CentralSquare undercuts pricing, capturing share from 7,000 agencies within 12 months.
- Hexagon wins NYPD CAD contract February 2026, eroding US municipals.
- DoJ NIJEM mandate July 2026 forces $50M AI rewrites, halting sales.
What makes Mark43 unique
- Mark43 integrates CAD, RMS, and analytics into one cloud-native platform founded in 2012.
- ReportAI and BriefAI embed responsible AI directly into CAD/RMS workflows since May 2026.
- FedRAMP High authorization uniquely positions Mark43 for federal public safety contracts.
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Benefits
Your health matters to us. Mark43 provides 100% coverage on premiums for extremely generous health, dental, and vision plan for employees and their families globally, with additional options so that our employees can choose the plan that's best for their bodily and mental health and well-being.
Remote friendly work environment. As a remote-first company with employees in a variety of time zones, we aim to be flexible with work hours, so we can maintain productivity while still prioritizing relationships with friends and family.
Enjoy your time away from work. Mark43 offers generous and unlimited paid time off. Employees are provided with a paid 1-month sabbatical upon their 5 year anniversary and given additional funding to support them on their adventures.
Celebrating Parents and Caregivers. Mark43 helps you and your family connect and celebrate by giving you time to bond. Our parental leave benefits are competitive with some of the largest and most progressive tech companies around.
Prioritize your financial well-being. Mark43 invests in your retirement account to help you start saving for the future. We also invite all employees to participate in our tuition reimbursement program. We want you to maximize your earning potential throughout your employment at Mark43.
We like to have fun. We have frequent happy hours, office celebrations, card nights and a game room. Everyone is granted a monthly social budget. We’ve coordinated and attended events such as: rock climbing, cooking classes, laser tag, karaoke, virtual trivia, and more.
Be comfortable at work. Mark43 offers a technology and remote work stipend to help create the work environment that best suits your needs.
Tell us what matters to you. Through regular surveys, Mark43 enhances benefits and perks based on employee recommendations.
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 1%2 year growth
↑ 0%Mark43 welcomes Mayor and senior GMP leaders to new UK headquarters. Mark43 proudly hosted the Mayor of Greater Manchester Andy Burnham and Deputy Mayor Kate Green with Deputy Chief Constable of GMP Terry Woods and senior leaders from Greater Manchester Police (GMP) at its new Manchester offices. The visit underscores Mark43's significant commitment to the region, choosing Manchester as the home of its first UK base. Mark43, the supplier appointed by GMP to deliver a new Records Management System (RMS), has established a growing local team of more than 20 employees, with further recruitment underway to expand its pool of technology and policing experts from across Greater Manchester. In addition, Mark43 will soon launch an apprenticeship programme focused on developing technical skills in AI and cloud-based software skills and data science to enable police operations to enhance efficiency, effectiveness, and public safety. Mayor of Greater Manchester, Andy Burnham, said: "Mark43 choosing Greater Manchester for their UK headquarters is a strong vote of confidence in our city region and its future. Having a permanent technology base here will support the ongoing transformation of policing in Greater Manchester and bring high-value jobs and new opportunities for apprenticeships and training. "We are the UK's leading digital and data-driven city region, with the skills, infrastructure, and ambition that international technology companies are looking for. This is exactly the kind of investment that will help drive our economy forward and modernise policing for the benefit of our communities." Matt Polega, Co-founder, President, and Managing Director, UK, added: "It was a privilege to welcome the Mayor and Deputy Mayor of Greater Manchester, along with senior management from Greater Manchester Police to our Manchester office. Our partnership with GMP is grounded in a shared commitment to delivering the very best technology for policing, developed in close collaboration with the officers and staff who rely on it every day. "Manchester is a natural home for Mark43 in the UK. The city has a strong public service tradition, exceptional talent, and a growing technology ecosystem. We are proud to be investing here, expanding our presence, and building long-term partnerships that support UK policing while contributing to economic growth across the region. By working together, we can ensure police forces have access to modern, resilient technology that helps them protect and serve the public." Assistant Chief Officer Dougie Henderson, GMP's IT and Digital Portfolio Lead, said: "GMP has made a significant financial commitment to Mark43, working with them to deliver our new RMS, and it's reassuring to see that commitment echoed in their decision to base themselves in Manchester. "I am delighted that Mark43 has embraced Manchester, supporting the local economy, creating jobs, and furthering Greater Manchester's ambition as a global digital hub. We have a considerable amount of work ahead to achieve everything we need with the new RMS, and having Mark43 on our doorstep, both now and after we go live, will be fantastic and a very valuable resource." The visit included a tour of the new offices, meetings with staff, and an update on the progress of GMP's new RMS, which is scheduled to go live in Spring 2027.
Mark43, a police technology supplier, has opened its first UK headquarters in Manchester and hosted Greater Manchester Mayor Andy Burnham and senior Greater Manchester Police (GMP) leaders on 19 January 2026. The company has appointed a local team of over 20 employees, with further recruitment planned. Mark43 is delivering a new Records Management System for GMP, scheduled to launch in spring 2027. The company will soon introduce an apprenticeship programme focused on AI, cloud-based software, and data science skills for police operations. The Manchester office reflects Mark43's commitment to the region, which Mayor Burnham described as "a strong vote of confidence" in Greater Manchester's digital capabilities. The company, trusted by over 300 agencies across the UK and US, provides cloud-native public safety technology including records management and data analytics solutions.
Greater Manchester Police selects Mark43 to deliver new Records Management System. Greater Manchester Police selects Mark43 to deliver new Records Management System Greater Manchester Police selects Mark43 to deliver new Records Management System. MANCHESTER, England - (BUSINESS WIRE) - Greater Manchester Police (GMP) has selected Mark43 to deliver its new Records Management System (RMS) following a rigorous procurement process. The new system will replace GMP's current platform and provide enhanced support to officers and staff in their daily work. Mark43 will collaborate closely with GMP leadership, police officers, and staff to ensure the system is tailored to the force's operational needs and delivers lasting benefits to the public. Mark43 RMS is a secure, cloud-native platform designed to streamline workflows, reduce administrative burdens, and ensure critical information is accessible when and where it is needed. Already trusted by police forces across the United States and the United Kingdom, the system provides the scalability and resilience required for modern policing. Bob Hughes, CEO of Mark43, said: "We are honored to have been selected by Greater Manchester Police to deliver this mission-critical system. This milestone reflects the UK's commitment to cloud-native tools to support police, and we are excited to move forward in partnership with GMP to help officers and staff spend more time in the community, where they are needed most." Matt Polega, Co-Founder, President, and Managing Director, Mark43 UK said: "This partnership underscores our dedication to providing reliable, modern technology to UK policing. We look forward to working hand-in-hand with Greater Manchester Police to ensure the system meets the unique needs of officers and staff and strengthens the force's ability to deliver for the public." About Mark43 Mark43 brings modern technology to public safety, helping policing and emergency services work faster, smarter, and keep communities safer. Its integrated Records Management, Command & Control, and Data Analytics solutions form a unified, real-time platform that streamlines workflows and improves response times. Trusted by more than 300 agencies across the UK and U.S., Mark43's cloud-native platform equips public safety professionals with innovative tools, AI capabilities, and a robust cybersecurity foundation to help agencies meet the challenges of today and tomorrow. Visit www.mark43.com
Oakland Police Department selects Mark43 to modernize public safety technology. NEW YORK - Today, Mark43, the leading public safety operations platform, announced its partnership with the Oakland Police Department (OPD) in a technology upgrade aimed at enhancing officer efficiency, compliance, and data-driven policing. OPD is set to adopt Mark43's cloud-native Records Management System (RMS), OnScene (mobile application), and Analytics. Located in the heart of the Bay Area, Oakland is home to over 400,000 residents, served by a dedicated force of approximately 650 sworn officers. Facing increased and ongoing operational and compliance challenges with its legacy on-premises system, OPD sought a future-proof solution. "This systems upgrade represents a real step forward in our broader effort to modernize our IT infrastructure and systems," said george binda, Head of IT enterprise infrastructure for the city of Oakland. "By partnering with Mark43, we plan to provide our police department with secure, cloud-based technology that enables them to continue delivering high-quality public safety services to our community." OPD's upgrade to Mark43 comes amidst a broader shift towards modernization across the city. "We are moving ahead with purpose to retire systems that have reached their operational limits and bring in modern, reliable tools that give our officers the support they need to serve Oakland with confidence," said Dr. Carlo M. Beckman, Head of Information Technology and Strategic Initiatives at OPD. "We want officers to come to work and feel supported, and that means better hardware like patrol vehicles or mobile computers and better software; Mark43 is a part of that vision." He added, "And because it's in the cloud, we won't be weighed down by the technological debt that can come with legacy systems." "Across California, there's a growing urgency to equip officers with technology that keeps pace with the demands of modern policing," said Bob Hughes, CEO at Mark43. "With Mark43, OPD is gaining a platform that delivers real-time data, faster reporting, and smarter decision-making - all critical to serving communities safely and effectively. We're proud to help accelerate this statewide movement toward innovation that truly supports those on the front lines." Mark43 RMS, built on AWS GovCloud, delivers premier security, efficiency and mobility. "While our current RMS has served the Oakland Police Department well for more than two decades, it was designed for an earlier era," Dr. Beckman said. "Moving to Mark43 will align LEO Only with current federal reporting requirements and provide officers with a modern interface with built-in error checking to ease the shift from summary UCR data to detailed NIBRS submissions". Mark43 Analytics will power data-driven policing and real-time reporting across the department and community. "We anticipate that we will be able to automate large portions of weekly crime statistic compilation and data submission to the Department of Justice. Ultimately, we will be able to direct our community members to an online dashboard where crime statistics are always available. That level of visibility will be valuable for our officers, our leadership team, and the public," Dr. Beckman said. "By adopting Mark43, we are reinforcing OPD's commitment to data-informed operations." This announcement reinforces Mark43's continued commitment to advancing public safety across California and follows recent partnerships with the Port of San Diego Harbor Police Department and San Diego County Sheriff's Office. To learn more about Mark43 and how the platform is being embraced across the state, visit www.mark43.com. Get your 2-minute public safety briefing, every week. The SitRep delivers the latest industry news, growth signals and policy updates - all in one quick read.
Mark43 launches Fortified security and compliance platform for public safety agencies. The tool provides real-time threat detection, proactive monitoring, and automated compliance management to help agencies identify and respond to potential cyber risks before they escalate. Mark43 has introduced a new security and compliance product called Mark43 Fortified, expanding its public safety platform to address the growing cybersecurity and regulatory challenges faced by law enforcement and first responder agencies. The tool provides real-time threat detection, proactive monitoring, and automated compliance management to help agencies identify and respond to potential cyber risks before they escalate. It's built to integrate directly with Mark43's CAD and RMS systems. "Public safety agencies shouldn't face the burden of security and compliance alone," said Bob Hughes, CEO of Mark43. "With Mark43 Fortified, we take on that challenge, delivering proactive monitoring, automation, and intelligence so agencies can stay ahead of threats and focus on protecting their communities." * Real-time risk monitoring and alerting for suspicious activity in CAD and RMS environments * Guided workflows and automatic audit trail generation * Automated access control through SCIM integration * Dashboards for tracking trends and compliance posture The system is built on AWS GovCloud and complements Mark43's existing FedRAMP High authorization and participation in the CISA Secure by Design pledge. "Agencies often don't know they're at risk until it's too late," said Mark43's CISO and CIO Lawrence F. Zorio III. "Mark43 Fortified changes that with an approachable security tool for public safety, delivering real-time alerts, guided workflows, and automated controls, ensuring constant visibility, confidence, and the ability to detect and remediate issues before they cause harm, reducing overall risk." Mark43 will demonstrate Fortified at IACP 2025 in Denver, Booth 1795. PIAM streamlines physical access by automating identity workflows, integrating systems, and enforcing policy - reducing risk, improving efficiency, and enabling secure, auditable access across dynamic enterprise environments.