Key Account Management Coordinator Intern - Group Strategy

Description du poste

The context

You will join Accor's Global Strategy team, which leads the worldwide deployment of Key Account Management (KAM). Its ambition: to strengthen our partner relationships and create more value across the Group.

Your playground: an international, cross-functional project, run hand in hand with Operations, Development, Legal, Data, Data Governance, Artificial Intelligence and other corporate teams.

Your mission

This is where your greatest challenge awaits: help roll out the KAM program globally, across every region, through 3 key phases.

• Phase 1 – Allocation: support the listing, segmentation and allocation of accounts to KAMs, and contribute to SOPs, onboarding and training materials for KAMs.
• Phase 2 – Focus CRM: monitor CRM data cleaning, completeness and accuracy, and contribute to reporting, dashboards and the follow-up of key indicators.
• Phase 3 – Account Animation: build account and owner intelligence to help set clear business objectives per account type, and help animate and engage the KAM community through communication, knowledge sharing and incentive initiatives.
• Across all phases: support program governance (stakeholder coordination, follow-up materials, progress monitoring across markets) and explore responsible, AI-enabled ways of working.

Qualifications

And you?

Your profile:

• Degree program: business school, Master 1 or Master 2
• Internship duration: 6 months — Start date: January 2027
• A signed internship agreement from an accredited higher education institution is required.

Appreciated skills:

• Strong command of Microsoft Office, particularly PowerPoint and Excel
• Business-oriented, with an interest in data, dashboards and KPIs
• Interest in Artificial Intelligence and new ways of working

Soft skills:

• Excellent communication skills in an international and cross-functional environment
• Rigorous, methodical, proactive and autonomous

Languages:

• Fluent in English and French

Informations supplémentaires

💡 Why join us?

Your benefits during the internship

• Internship compensation in accordance with applicable regulations (internships over 2 months)
• Reimbursement of Navigo public transport pass up to 75%
• Reimbursement of SNCF train subscription up to 50% (can be combined with Navigo)
• Meal vouchers
• Sustainable mobility allowance (bike, scooter…)
• ½ day of authorized absence per month, cumulative over the internship period
• Access to collaborative workspaces, on-site restaurants, and wellness areas

Our commitments

To the world

• Accor is committed to the world around us, with a strong employer culture focused on the development of our 300,000 talents.
• We adopt a continuous improvement approach to reduce the environmental impact of digital across all our projects.

To your development

• Quality supervision with a dedicated internship mentor and meaningful responsibilities.
• Regular feedback sessions to support you throughout your experience at Accor.

Your talent and motivation are our only selection criteria.

We value the richness of diverse nationalities, personalities, and professional backgrounds.

We adapt to the specific needs of our employees, particularly those with disabilities.

For us, recruitment is above all a story of encounters.

📋 Our recruitment process

Does this internship appeal to you? Apply, and we will offer you:

• One or two interviews with the manager and team members,
• Personalized feedback.