KION Group

Forklift, warehouse equipment and software solutions

Site Supervisor

Equipment Field ServiceConfirmed live in the last 24 hours

Full-timeSolihull, UKNo salary listed

About the Job

Requirements

HNC in Electrical or Mechanical Engineering.
Recognised Engineering Apprenticeship.
Advanced knowledge of electrical control systems, including inverter drives, barcode scanning equipment, Profibus, Profinet, ASi-bus, ASi-Safe, and Ethernet.
Advanced programmable logic controller (PLC) knowledge; Siemens is preferred.
A working understanding of mechanical, electrical, and electronic technical manuals and drawings.
Advanced fault-finding ability and aptitude.
Experience working at height and willingness to do so.
Previous experience working with various conveyor and automation systems.
A high level of personal computer literacy.
Understanding of preventive maintenance (PPM) schedules.
Working knowledge of FEM and BS standards governing the automated warehouse industry.
Ability to maintain a continuous-improvement mindset.

Responsibilities

Provide technical support alongside shift teams.
Provide corrective and preventative fault resolution.
Maintain, repair, and support the equipment within the agreed Dematic contract scope at the customer site.
Deliver against Dematic and customer expectations, with the aim of achieving KPI targets at all times.
Service automated material handling equipment in accordance with quality standards and the time schedules in equipment manuals.
Undertake scheduled repairs in accordance with manufacturers’ recommendations and industry-standard practices.
Diagnose mechanical, electrical, electronic, PLC, and PC faults and carry out subsequent repairs.
Prioritise system faults.
Comply with health and safety legislation.
Ensure quality of output.
Accurately record all work undertaken.
Participate in continuous-improvement and enhancement opportunities.
Maintain product flow.
Ensure on-site spares are kept at optimum levels.
Represent the company professionally and maintain customer relations.
Adhere to company quality processes and procedures.
Interact fully with the customer in day-to-day activities.
Monitor and steer third-party support contracts to ensure delivery of key service KPIs.
Act as a point of escalation and control during breakdown situations.

Desired Qualifications

IOSH Working Safely qualification.
Personal computer, database, and communications-network knowledge.
Warehouse Control System or Warehouse Management System knowledge.

Logistics Is Our Business. People Are Our Passion

Dematic didn't become an intralogistics innovator overnight. It happened thanks to the drive, creative thinking, and dedication of our team members.

Dematic is a global engineering company that designs, builds, & life cycle supports logistics solutions that optimize material & information flow—from receiving to shipping, within the four walls of the factory, warehouse, or distribution centre.

When you join our team, you will be empowered to think big and take charge of your career; allowing you to shape your future as you tackle some of the toughest technical and logistical challenges around. We need your tech savvy and innovative approach to help us continue to transform the industry with world-class, leading-edge solutions. 

We offer:

Career Development

Competitive Compensation and Benefits

Pay Transparency

Global Opportunities

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

“Dematic is proud to provide equal employment opportunities to all employees and applicants. Dematic prohibits discrimination and harassment of any type without regard to race, religion or belief, age, sex, national or ethnic origin, disability status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.”

Tasks and Qualifications:

Working for a globally recognised customer the role demands the dedication and professionalism Dematic Customer Services is synonymous for in the industry. As a Site Supervisor you will be...

Makingyour impact

Providing technical support alongside the shift teams
Providing robust corrective and preventative fault resolution
To maintain, repair and support the equipment detailed within the agreed Dematic scope of contract on the Customers site.
Primarily ensuring delivery to both Dematic and the Customer’s expectations with the aim of achieving KPI targets at all times.
Undertake AMHE equipment servicing in accordance with the quality standards and time schedules as set out in the equipment manuals
To undertake scheduled repairs in accordance with the manufacturers recommendations and industry standard practices
Advanced diagnosis of Mechanical / Electrical / Electronic / PLC / PC faults and subsequent repairs
Prioritise system faults
Compliance with Health & Safety legislation at all times
Ensure quality of output at all times
To accurately record all work undertaken
Involvement in continuous improvement and enhancement opportunities
Maintain product flow at all times
Ensure on-site spares are kept to optimum levels
Represent the company in a professional manner at all times and maintain customer relations
Adherence to the Quality processes and procedures as set out by the company
Fully interact with the customer in day to day activities
Monitor and steer third party support contracts to ensure delivery of key service KPI’s
Be a path of escalation and control during breakdown situations

Contributing to the team

HNC in Electrical / Mechanical Engineering
IOSH working safely (desirable)
Advanced knowledge of electrical controls system experience including inverter drives, barcode scanning equipment, Profibus / Profinet / ASi-bus / ASi-Safe / Ethernet etc.
Advanced PLC knowledge required (Siemens preferred)
PC, database, comm’s networks knowledge (preferred)
Warehouse Control System / Warehouse Management System knowledge (preferred)
Recognised Engineering Apprenticeship
A working understanding of Mechanical, Electrical & Electronic technical manuals & drawings
Advanced fault finding ability and aptitude
Working at height experience and willingness
Previous experience of working with various conveyor/automation systems
Excellent level of PC literacy
Understanding of pre-preventive maintenance (PPM) schedules
Working knowledge of FEM and BS standards governing the automated warehouse industry
Have a continuous improvement mentality

About the Company

KION Group

Forklift, warehouse equipment and software solutions

KION Group provides forklifts, warehouse equipment, and integrated automation, along with software to optimize supply chains. It sells and leases industrial trucks, offers automated storage/retrieval and warehouse management software, and provides financing and digital transformation services through KION Digital. Its strength comes from a broad brand portfolio (Linde MH, STILL, Dematic, Baoli, Fenwick, OM, Voltas) delivering end-to-end intralogistics across hardware, software, automation, and services for real-time, secure operations. The goal is to help customers improve efficiency, accuracy, and visibility in their supply chains by tightly integrating material handling with digital tools and services.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Wiesbaden, Germany
Founded: 2006

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