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EOS France

Gestionnaire Middle-office - Relations clients

Customer SupportConfirmed live in the last 24 hours
Full-timeÎle-de-France, FranceNo salary listed

About the Job

Requirements

  • A Bac+3 to Bac+5 qualification in client relations fields, including a Bachelor's degree or BUT in commercial techniques, sales administration or business management, or law.
  • At least 3 years of experience in a similar or cross-functional role is desired.
  • Proficiency with office software (Microsoft Office suite).
  • Strong written communication skills.
  • Analytical and synthesis skills.
  • Client relationship skills and a strong service orientation.
  • Organization, rigor, and curiosity.
  • Ability to prioritize tasks and work autonomously.
  • Ability to work in a team and adapt.

Responsibilities

  • Set up debt portfolios for production by drafting specific notes, sending contractual letters, and assigning files to the appropriate departments.
  • Process incoming requests from partner clients and third parties through email, mail, and telephone, and redirect them to the appropriate departments when needed.
  • Respond to production teams’ questions about EOS-managed files by contacting client mandators or assignors.
  • Perform checks to ensure services are properly delivered in accordance with contractual commitments.
  • Submit requests to remove records from the FICP credit incident register.

About the Company

EOS France

Company size
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Total funding
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Headquarters
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Founded
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