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Full-Time

SAP Technical Solutions Architect

Logistics

Confirmed live in the last 24 hours

Spinnaker Support

Spinnaker Support

201-500 employees

Provides enterprise software support services

Consulting
Enterprise Software

Expert

Remote in UK

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Communications
SAP Products
Requirements
  • 18+ Years SAP MM and SD and PP and PM and WM and QM implementation and support experience.
  • Expert level knowledge in either SAP MM and SD and PP modules.
  • Ability to debug ABAP programs
  • Expert level ABAP programming skills would be an added advantage.
  • Strong SAP integration experience with other core SAP functionality and business suite products.
  • Must have good understanding and scope of software to know how a change can impact other parts of the software
  • Ability to work remotely within a close team environment as well as with teams in all regions.
Responsibilities
  • Provide remote-based SAP support for a combination of logistics modules (MM, PP, PM, SD, WM and QM).
  • Develop strong support-based relationships with our clients, must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
  • Continuously drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
  • Support clients with customizations and provide implementation and best practices process support.
  • Ability to troubleshoot customer issues online and using remote-connecting tools. Must have good analytical ability and strong resources to utilize for resolving issues.
  • Application support role will also perform a Quality Assurance function – testing fixes and enhancements created by developers.

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Company Stage

N/A

Total Funding

$1.2M

Headquarters

Greenwood Village, Colorado

Founded

2002

Growth & Insights
Headcount

6 month growth

8%

1 year growth

8%

2 year growth

8%
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Simplify's Take

What believers are saying

  • Winning two international Stevie Awards highlights Spinnaker Support's excellence in sales and customer service, enhancing its reputation.
  • The recent service updates and AI enhancements demonstrate the company's commitment to staying ahead of customer needs and technological advancements.
  • The merger with Full Spectrum Database Services expands Spinnaker Support's capabilities, potentially leading to more comprehensive service offerings.

What critics are saying

  • The competitive landscape for third-party software support is intense, with rivals like Rimini Street also expanding their service offerings.
  • The company's reliance on a niche market (Oracle, SAP, and Salesforce) could limit growth opportunities if demand for these platforms declines.

What makes Spinnaker Support unique

  • Spinnaker Support offers the first-ever Ultimate Support Guarantee in the third-party software support market, setting a new industry standard.
  • Their focus on Oracle, SAP, and Salesforce software support allows them to specialize deeply, unlike competitors who may spread their expertise thin across multiple platforms.
  • The company’s commitment to resolving complex challenges at a fair price differentiates them from competitors who may avoid such issues or charge premium rates.