Full-Time

SAP Technical Solutions Architect

Logistics

Posted on 8/29/2024

Spinnaker Support

Spinnaker Support

201-500 employees

Provides enterprise software support services

Consulting
Enterprise Software

Expert

Remote in UK

Candidate must be based in the UK.

Category
Solution Engineering
Sales & Solution Engineering
Required Skills
Communications
SAP Products
Requirements
  • 18+ Years SAP MM and SD and PP and PM and WM and QM implementation and support experience.
  • Expert level knowledge in either SAP MM and SD and PP modules.
  • Ability to debug ABAP programs
  • Expert level ABAP programming skills would be an added advantage.
  • Strong SAP integration experience with other core SAP functionality and business suite products.
  • Must have good understanding and scope of software to know how a change can impact other parts of the software
  • Ability to work remotely within a close team environment as well as with teams in all regions.
Responsibilities
  • Provide remote-based SAP support for a combination of logistics modules (MM, PP, PM, SD, WM and QM).
  • Develop strong support-based relationships with our clients, must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
  • Continuously drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
  • Support clients with customizations and provide implementation and best practices process support.
  • Ability to troubleshoot customer issues online and using remote-connecting tools. Must have good analytical ability and strong resources to utilize for resolving issues.
  • Application support role will also perform a Quality Assurance function – testing fixes and enhancements created by developers.

Spinnaker Support provides enterprise software support services for organizations using Oracle, SAP, and Salesforce software. Their services include third-party support, managed services, and consulting, aimed at helping mid-size to Fortune 100 companies and public sector organizations. Spinnaker Support ensures that their clients' software is monitored, maintained, enhanced, and secured, allowing it to operate efficiently even as business conditions change. What sets Spinnaker Support apart from competitors is their Ultimate Support Guarantee, which promises a high-quality support experience, and their willingness to tackle complex challenges that others avoid, all while maintaining fair pricing. The company's goal is to deliver reliable support that enables their clients to achieve peak software performance.

Company Stage

N/A

Total Funding

$1.2M

Headquarters

Greenwood Village, Colorado

Founded

2002

Simplify Jobs

Simplify's Take

What believers are saying

  • Growing demand for third-party support services amid economic uncertainties boosts Spinnaker's market potential.
  • AI-driven support solutions enhance efficiency and customer satisfaction, aligning with market trends.
  • Expansion into cloud-based services taps into the shift from on-premise to cloud environments.

What critics are saying

  • Increased competition from Rimini Street in Salesforce services challenges Spinnaker's market position.
  • Maintaining the 'Ultimate Support Guarantee' could lead to dissatisfaction if not upheld.
  • The merger with Full Spectrum Database Services may present integration challenges affecting service delivery.

What makes Spinnaker Support unique

  • Spinnaker Support offers the first-ever Ultimate Support Guarantee in third-party software support.
  • They provide a comprehensive portfolio including third-party support, managed services, and consulting.
  • Spinnaker Support has a global reach with over 1,300 clients in 104 countries.

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Benefits

Remote Work Options

INACTIVE