SAP Technical Solutions Architect

Spinnaker Support provides global enterprise software support, managed services, and project-based consulting to many of the world’s most recognized and respected brands. Founded in 2008, our customer focus, business integrity, exacting standards, and depth of expertise have earned us the trust and loyalty of over 1,300 organizations located in 104 countries. Our dedicated international team works closely with every customer to ensure they receive exceptional, customized services that clear the way for their operational success. Today, Spinnaker Support is proud to be the industry’s highest-rated provider for third-party software support services for Oracle, SAP, VM ware and Microsoft.

We have an immediate need for an SAP Technical Solutions Architect for Logistics:

• The role is full time & fully remote, but the candidate must be based in the UK
• Must have excellent customer focus and communication, friendly interaction and passion to help customers.
• Occasional after hours, weekends and holidays support for urgent customer issues.

Responsibilities:

• Provide remote-based SAP support for a combination of logistics modules (MM, PP, PM, SD, WM and QM).
• Develop strong support-based relationships with our clients, must have excellent customer focus and communication, friendly interaction and passion to help customers with their software issues.
• Continuously drive customer satisfaction by tracking issues from start to closure, minimizing aging cases.
• Support clients with customizations and provide implementation and best practices process support.
• Ability to troubleshoot customer issues online and using remote-connecting tools.  Must have good analytical ability and strong resources to utilize for resolving issues.
• Application support role will also perform a Quality Assurance function – testing fixes and enhancements created by developers

Requirements:

• 18+ Years SAP MM and SD and PP and PM and WM and QM implementation and support experience.
• Expert level knowledge in either SAP MM and SD and PP modules.
• Ability to debug ABAP programs
• Expert level ABAP programming skills would be an added advantage.
• Strong SAP integration experience with other core SAP functionality and business suite products.
• Must have good understanding and scope of software to know how a change can impact other parts of the software
• Ability to work remotely within a close team environment as well as with teams in all regions.