The Hongkong and Shanghai Hotels

Luxury hotel and real estate group

Floor Supervisor

Janitorial ServicesUpdated on Nov 13

Full-timeHong KongNo salary listedIn-person

About the Job

Requirements

A minimum of 2 years of housekeeping supervisory experience is required; related experience in luxury hotels is a plus.
Excellent interpersonal and communication skills are required.
Fluency in spoken and written English is required.
A strong knowledge of hospitality services and housekeeping operations is required.

Responsibilities

Inspect guest rooms and pantry areas to ensure the highest standard of cleanliness.
Handle requests and complaints on guest floors.
Organize and oversee daily workflow and manpower allocation to ensure smooth operation and efficiency.
Provide direction, guidance, and training to Room Attendants to uphold hotel standards.

Desired Qualifications

Related experience in luxury hotels is a plus.
A good command of Cantonese or Mandarin is an advantage.

We are looking for talented applicants with enthusiasm, passion, positive service attitude and outstanding interpersonal and communications skills to fill this exciting position.

17 paid statutory holidays
Exceptional market leading benefits
Option of MPF or ORSO retirement scheme

Key Accountabilities:

Inspects all guest rooms and pantry areas to ensure the highest standard of cleanliness
Handles all requests and complaints on guest floors
Organises and oversees daily workflow and manpower allocation to ensure smooth operation and efficiency
Provides direction, guidance and training to Room Attendants to uphold Hotel standards

General Requirements:

Minimum of 2 years' Housekeeping supervisory experience, related experience in luxury hotels is a plus
Excellent interpersonal and communication skills
Fluent in spoken and written English. Good command of Cantonese or Mandarin is an advantage
Strong knowledge of hospitality services and Housekeeping operations

About the Company

The Hongkong and Shanghai Hotels

Luxury hotel and real estate group

The Hongkong and Shanghai Hotels, Limited (HSH) manages and owns a collection of luxury hospitality and real estate assets under its Peninsula brand, with ten hotels worldwide and two more under development, plus related commercial properties, clubs and tourism assets like The Peak Tram. Its hotels are operated and maintained by HSH across prime city locations in Asia, the US and Europe, supported by owned real estate and development projects. What sets HSH apart is its 1866 heritage and a tightly integrated portfolio of luxury hospitality, real estate and tourism assets in iconic locations. Its goal is to deliver premium guest experiences while growing a portfolio of landmark properties and attractions that attract high-end travelers and investors.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Central and Western District, Hong Kong
Founded: Not listed

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