Service Support Engineer

Why Work at Clarke

Our work is guided by our purpose: creating an energy-resilient world for a better future. This purpose embodies the legacy we bring, with more than 100 years as the global leader in energy resilience, delivering solutions critical to sustain and improve life.

Our teams have the opportunity to provide a critical resource – energy – that ensures safety, security, and independence for people around the world. Our team members are focused on pushing boundaries, continuing to innovate in an ever-changing landscape, and keeping up with the pace required to create solutions for today’s world demands.

Our product range includes engines, generators, power conversion, UPS systems, EV components and electrification solutions, microgrid controls and management, and clean energy solutions that serve a broad spectrum of OEM, residential, industrial, and commercial customers. At Rehlko, you have the freedom to identify, create, and deliver solutions – large and small – that help people and communities thrive in the moments that matter.

At Rehlko, our team members are the essential energy that powers our organization’s success. We are committed to fostering a safe and sustainable work environment where safety is everyone’s responsibility. We empower every team member to actively participate in our Zero Is Possible safety culture by encouraging open communication, proactively reporting hazards, following protocols, and suggesting improvements. Join us in creating an energy resilient world for a better future!

What We Offer

At Rehlko, our Total Rewards programs are designed to accelerate growth, energize performance, and support a culture of inclusion at every stage of life and work. We offer total rewards that are easily understood, recognize results, enable career mobility, and reflect our commitment to valuing diverse needs in a fast-moving world. We provide:

• Competitive compensation and benefits

• Work-life flexibility

• Recognition and rewards

• Development and career opportunities

• A safe and inclusive workplace

Why You Will Love this Job

• Records of the operation of all engines for which the company provides services, in terms of ensuring spare parts, price offers,
• Invoicing services to the client

Main Responsibilities:

1.     Checks and/or draws up orders to INNIO for the purchase of parts and services and monitors their delivery;

2.     Checks and/or draws up oil and antifreeze orders;

3.     Checks the tracking of deliveries of parts and materials;

4.     Checks the registration of parts in the CERO record – entries and exits (Navision);

5.     Checks the registration of orders in the CERO record (Navision);

6.     Prepares price offers for parts and interventions (labor, parts, labor and parts) and the execution of contracts;

7.     Follows the verification of invoices received from suppliers;

8.     Prepares orders for the transport of parts or materials in the country or abroad;

9.     Checks parts and their related documents;

10.  Checks and/or draws up minutes regarding the activities carried out during service operations (if applicable outside the Service Sheet);

11.  Prepares analyses and availability calculations;

12.  Participates in the inventory of parts in the warehouse by checking input-output differences.

Responsibilities regarding invoicing

13.  Checks invoices from the service area related to maintenance contracts, B.O.O.T, contracts with punctual delivery/performance

14.  Invoices warranty services (external invoices);

15.  Checks the supply of spare parts;

16.  Checks preventive and corrective interventions at customers;

17.  Follows the verification of invoices received from suppliers with the attached documents and the approval of payments;

General responsibilities

18.  Complies with the working procedures of the departments with which it interacts within the company;

19. Complies with the company's Internal Regulations

About Us

Clarke proudly offers a rich history steeped in creativity and commitment to our associates and communities, along with competitive benefits and compensation. Our Purpose—Creating an energy resilient world for a better future—and Values: Curiosity, Trust, Pace, and Excellence, are important cultural components that shape the way we work and relate to one another. Learn more about Clarke at https://www.rehlko.com/who-we-are. In addition to the investment in your development, Clarke offers a comprehensive package with competitive salaries and a range of additional benefits.Clarke is an equal opportunity employer that prohibits discrimination and will make decisions regarding employment opportunities, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination, promote equal opportunities in every aspect of our process.

Our Values

Curiosity – Seek, learn, share
Trust – Go farther together
Pace – Focus to go faster
Excellence – Find the win every day