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Sopra Steria

IT consulting, digital services, and transformation

Observability Expert - Observability, Dynatrace

Site Reliability EngineeringConfirmed live in the last 24 hours
Full-timeCourbevoie, France

About the Job

Requirements

  • Have a Bac+5 qualification from an engineering school or equivalent education.
  • Have at least eight years of significant experience in a similar role and deploying and configuring observability solutions such as Dynatrace, Splunk, or ELK.
  • Have more than five years of experience deploying and configuring observability solutions.
  • Have experience with cloud platforms such as Azure, AWS, or GCP.
  • Know IT fundamentals, shell and scripting (Linux, PowerShell, and Python), networking protocols and standard routing equipment, and CI/CD DevOps industrialization tools.
  • Have experience with cloud platforms and observability and monitoring platforms, including Datadog, Dynatrace Grail, Splunk, New Relic, AppDynamics, Grafana, and Prometheus.
  • Have knowledge of AIOps approaches, including predictive analytics, machine-learning models, automated remediation, root-cause analysis, forecasting, and agentic AI.
  • Have knowledge of workflow automation, cloud monitoring across IaaS and PaaS, network protocols (SNMP, TCP, UDP, LDAP, SMTP, and HTTP), and database platforms (Oracle, MSSQL, MySQL, and PostgreSQL).
  • Have knowledge of technical leadership, vendor management, technical advisory, Kubernetes, Docker, Logstash, Logscale, Fluentd, Loki, distributed systems, microservices, and SRE principles.
  • Have experience with MELT pipeline integrations and tools, including Vector, Event Hub, Kafka, Logstash, Filebeat, APIs, webhooks, custom scripts, standard connectors, PagerDuty, Slack, ServiceNow ITSM, and Teams.
  • Have knowledge of automation and scripting tools such as Ansible and Terraform, and CI/CD tools such as Jenkins, Argo CD, Flux CD, and Kubernetes.
  • Be able to troubleshoot problems, identify root causes, and prevent recurrence; have performance-tuning knowledge including APM, synthetic monitoring, RUM, and session replay.
  • Have knowledge of security monitoring, data compliance, incident response, alerting and ITIL tools such as Everbridge, PagerDuty, and ServiceNow, and stacks including Windows Server, IIS, .NET, Linux, JEE application servers, and Java.
  • Hold or pursue relevant cloud and Dynatrace professional certifications; Dynatrace Associate or Professional certification is specified.
  • Be able to communicate in writing and orally and collaborate with multidisciplinary, English-speaking teams.
  • Have analytical and solution-oriented capabilities.

Responsibilities

  • Implement observability data-collection mechanisms across applications, infrastructure, dedicated tools, and cloud environments.
  • Monitor and improve observability data quality to ensure its relevance to business use cases.
  • Define and monitor business events to measure business KPIs and correlate business events with IT metrics.
  • Design business-value-oriented Dynatrace dashboards using distributed traces and business events to monitor service performance in real time.
  • Work with business, development, operations, and SRE teams to define, map, and present key indicators aligned with business objectives.
  • Instrument and configure distributed tracing for services, asynchronous messages, queues, and external calls to identify bottlenecks and their effects on business KPIs.
  • Correlate observability data with technical layers such as Kafka, iPaaS, and Solace.
  • Use Dynatrace Grail and DQL to analyze logs, metrics, traces, and events and produce insights.
  • Analyze transaction flows and user behavior to identify anomalies, performance degradation, and friction in business journeys.
  • Define and implement SLOs to detect service degradation proactively and reduce MTTR.
  • Contribute to observability standards and practices, including tagging standards, trace propagation, SLO models, and Dynatrace practices, and support team adoption.
  • Help clients formalize observability and service-performance needs; gather and analyze business needs and translate them into technical specifications.
  • Identify gaps against success factors and propose necessary support actions.
  • Support junior colleagues' skill development in observability.
  • Report risks, issues, and remediation plans to stakeholders.
  • Deploy and configure Dynatrace across application environments and critical infrastructure.
  • Monitor application performance in real time, identify latency or load issues, and propose optimizations.
  • Perform advanced troubleshooting by analyzing metrics, logs, and traces to identify incident root causes.
  • Collaborate with development teams to resolve complex incidents.
  • Integrate Dynatrace into CI/CD pipelines such as Jenkins and GitLab, automate performance checks, and contribute to automation and continuous integration.
  • Configure Dynatrace alerts to detect anomalies and maintain service quality.
  • Produce detailed performance reports and maintain technical documentation for Dynatrace configurations and resolution processes.
  • Train internal users to use and interpret observability data.
  • Define and monitor service-performance and observability-platform KPIs; produce regular activity reports to support decisions and recommend data-based improvements.
  • Implement new features or solutions to improve user experience and system performance; test and assess complementary solutions and integrations for the observability ecosystem.

About the Company

Sopra Steria

IT consulting, digital services, and transformation

Sopra Steria provides consulting, digital services and solutions to help large organizations transform their business through technology. Its offerings cover strategy, systems integration, cloud, cyber security, software development, and managed services, designed to be delivered end to end—from assessing needs and designing a plan to implementing and operating IT systems. The company combines deep knowledge of many industries with a collaborative approach to tailor projects to each client and to deliver measurable, sustainable improvements in performance. Differentiators include its European scale (about 51,000 employees across roughly 30 countries), broad scope—from strategy to operation—and emphasis on practical outcomes that help clients stay competitive. The group’s goal is to put digital to work for its clients in a way that creates a positive, more productive future for all stakeholders.

Company size
10,001+
Company stage
IPO
Headquarters
Paris, France
Founded
1968

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