Marriott International

Manages and franchises hotels around the world

Guest Service Associate - Front Office

Hotel Guest ServicesPosted on Nov 9

Full-timeChennai, Tamil Nadu, IndiaNo salary listedIn-person

About the Job

Requirements

High school diploma or GED equivalent is preferred.
No related work experience is required.
No supervisory experience is required.
No license or certification is required.
Ability to stand, sit, or walk for an extended period is required.
Ability to move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance is required.

Responsibilities

Process guest check-ins, check-outs, room assignments, room changes, and late check-out requests.
Secure payments, activate or reissue room keys, verify that rates match market codes, document exceptions, and verify or adjust guest billing.
Communicate to appropriate staff when guests are waiting for an available room and advise guests of messages.
Clear departures in the computer system and coordinate with Housekeeping to track room status and guest concerns.
File guest paperwork and documentation; operate the telephone switchboard; run and check daily reports, contingency lists, and credit card authorization reports.
Provide guests with directions and information; answer, record, and process guest calls, requests, questions, and concerns; and follow up to ensure they are addressed to guests’ satisfaction.
Arrange transportation for guests and visitors.
Count and secure the bank at the beginning and end of the shift; cash guest checks; process payments, vouchers, paid-outs, and charges; and provide change.
Notify Loss Prevention or Security of reports of theft.
Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to a manager; maintain a clean and professional uniform and personal appearance; protect confidential information and company assets.
Welcome and acknowledge guests according to company standards, anticipate and address service needs, assist individuals with disabilities, and thank guests.
Use clear and professional language, answer telephones with appropriate etiquette, maintain positive working relationships, support team goals, and listen and respond to employee concerns.
Comply with quality assurance standards.
Perform other reasonable job duties as requested by supervisors.

POSITION SUMMARY

Process all guest check-ins, check-outs, room assignments, and room change/late check-out requests. Secure payment; activate/reissue room keys. Ensure rates match market codes, document exceptions. Verify/adjust billing for guests. Communicate to appropriate staff when guests are waiting for an available room. Advise guest of messages. Clear departures in computer system. Coordinate with Housekeeping to track room status and guest concerns. File guest paperwork or documentation. Operate telephone switchboard station. Run and check daily reports, contingency lists, and credit card authorization reports. Supply guests with directions and information. Answer, record, and process all guest calls, requests, questions, or concerns; follow up to ensure each has been met to guests’ satisfaction. Arrange transportation for guests/visitors. Count and secure bank at beginning and end of shift. Cash-guests' checks, process all payment types, vouchers, paid-outs, charges, and provide change. Notify Loss Prevention/Security of any reports of theft.

Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees. Comply with quality assurance standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G.E.D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience.

License or Certification: None

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

About the Company

Marriott International

Manages and franchises hotels around the world

Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.

Company size: 10,001+
Company stage: IPO
Headquarters: Bethesda, MD
Founded: 1927

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