Executive Support and Technology Lead

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THE ROLE:

AMD is looking for a Technical Lead to build and operate our Executive Support program. This Austin-based role combines hands-on technology support for senior executives, including the Office of the CEO, with end-to-end program ownership. The selected candidate will provide direct technical support when required, coordinate complex incidents and technology changes, and establish the governance, service standards, coverage model, communications, metrics, and operating processes needed to deliver consistent global executive experience.

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THE PERSON:

The ideal candidate has demonstrated experience troubleshooting high-impact technical issues and leading cross-functional programs. This person will establish effective working relationships with executives and executive assistants, provide clear and timely communication during high-priority situations, exercise sound judgment when handling confidential matters, and coordinate work across teams through resolution without relying on direct reporting authority.

The candidate will bring strong technical experience across end-user computing, collaboration, workplace technology, and enterprise support, along with the program-management discipline to develop an evolving service into a measurable and sustainable operating model.

KEY RESPONSIBILITIES:

Executive Support and Daily Operations:

• Provide hands-on, high-touch technical support for senior executives and the Office of the CEO across endpoints, mobile devices, collaboration tools, meeting spaces, executive events, and related workplace technologies.
• Serve as the accountable coordinator for complex executive incidents, bringing together service desk, onsite support, engineering, security, network, application, audiovisual, and vendor teams as required.
• Troubleshoot and resolve technical issues directly when possible and remain technically engaged throughout the resolution process.
• Create a clear intake and engagement path while channeling requests received through multiple existing entry points into one coordinated support process.
• Provide concise executive-facing updates using one owner, one format, and one agreed message from intake through resolution.
• Ensure complete follow-through for every engagement, including coordinated handoffs when self-service, AI, or another support team cannot complete the request.
• Support executive travel, high-visibility meetings, leadership events, and critical technology changes where proactive readiness or onsite coordination is required.
• Partner with executive assistants as a core customer group, providing technology guidance, readiness support, and clear communication for upcoming changes.
• Coordinate with IT partner teams, including information security, collaboration, identity and access management, and other technical functions, to support successful deployment of programs and initiatives to executive customers.

Program Development and Governance:

• Build and own the Executive Support operating model, including service tiers, eligibility, intake, coverage, escalation, communications, and resolution standards.
• Define differentiated service experiences for the Office of the CEO and the AMD Executive Team, including measurable response, coordination, communication, and resolution expectations.
• Establish a resilient coverage model with primary, backup, and regional support relationships, explicit handoffs, and coordinated support across global regions and time zones.
• Serve as the primary program coordinator across existing executive-support resources and regional technical leads. This role is expected to establish accountability and coordinate work through influence and operating discipline rather than direct people management.
• Create and maintain programming roadmaps, implementation plans, milestones, dependencies, risks, decisions, and action registers.
• Establish governance and review cadences with business and technology stakeholders; identify trade-offs, address blockers, and maintain visibility into commitments.
• Define program success measures and dashboards covering service health, response and resolution performance, executive experience, incident trends, readiness, coverage, and continuous-improvement actions.
• Use the system of record for incidents, requests, changes, knowledge, and reporting; ensure executive support work is documented while maintaining appropriate discretion and confidentiality.
• Identify recurring issues and service gaps, then coordinate corrective actions, knowledge capture, process improvement, and preventive controls.

Technology Readiness, AI, and Change Management:

• Proactively evaluate emerging technologies, including AI tools, and develop executive-facing training and guidance to support effective adoption.
• Engage early in executive-facing technology releases, pilots, digital workers, AI capabilities, endpoint changes, and collaboration-service deployments.
• Coordinate technical, security, support-readiness, communication, and user-experience reviews before new technology is introduced to executives.
• Translate technical changes into clear executive and executive-assistant communications, coaching, readiness plans, and support procedures.
• Use AI and automation to improve knowledge retrieval, request routing, issue detection, communications, dashboarding, and workflow efficiency while maintaining personalized human support where appropriate.
• Partner with subject matter experts and engineering teams to evaluate new technologies, define support requirements, and create a repeatable path from pilot through operational support.
• Evaluate opportunities to use AMD technologies where appropriate while balancing executive productivity, security, manageability, user experience, and business risk.

Cross-Functional Leadership:

• Establish effective working relationships with executives, executive assistants, IT leadership, service owners, engineering teams, security, corporate communications, facilities, events, and regional support organizations.
• Communicate program status, risks, decisions, service performance, and recommendations to senior leadership in a concise and outcome-focused format.
• Lead incident reviews and program retrospectives; convert lessons learned into standards, knowledge, controls, and roadmap priorities.
• Manage external technology partners and suppliers when their services affect executive support, readiness, or delivery outcomes.
• Promote knowledge sharing, accountability, technical excellence, discretion, and consistent service delivery across the extended support network.

PREFERRED EXPERIENCE:

• Demonstrated experience in executive technology support, enterprise end-user computing, onsite support, workplace technology, or a related high-touch technical service.
• Demonstrated ability to personally troubleshoot and resolve complex endpoint, identity, network, mobile, collaboration, conferencing, and workplace-technology issues.
• Experience building or scaling a technical service or program, including governance, roadmaps, service levels, coverage models, metrics, and continuous improvement.
• Strong technical program-management experience coordinating complex work across engineering, operations, security, vendors, and business stakeholders.
• Demonstrated experience interacting with C-level executives and executive assistants with professionalism, discretion, sound judgment, and clear communication.
• Strong executive writing and presentation skills, including the ability to translate technical details into concise decisions, risks, and recommendations.
• Experience managing incidents, requests, changes, knowledge, and service reporting through an enterprise service-management platform such as ServiceNow.
• Experience with Microsoft 365, Microsoft Teams, Windows, macOS, mobile platforms, endpoint management, identity and access, collaboration services, and modern meeting-room technologies.
• Experience in applying AI, automation, data analysis, and dashboarding to reduce operational effort and improve service visibility.
• Ability to independently prioritize and coordinate work in changing, high-priority situations and achieve outcomes through collaboration and influence rather than direct authority.
• Demonstrated experience delivering technical programs, managing dependencies and risks, and maintaining accountability across multiple teams.
• Ability to provide onsite support in Austin and travel to other executive locations when business needs require it.

ACADEMIC CREDENTIALS:

• Bachelor’s or master’s degree in computer science or a related field or an equivalent combination of education and relevant professional experience.

This role is not eligible for visa sponsorship.

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Benefits offered are described:  AMD benefits at a glance.

AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider all applicants without regard to age, ancestry, color, marital status, medical condition, mental or physical disability, national origin, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.   We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective laws throughout all stages of the recruitment and selection process.

AMD may use Artificial Intelligence to help screen, assess or select applicants for this position.  AMD’s “Responsible AI Policy” is available here.

This posting is for an existing vacancy.