Customer Services Specialist

1stDibs is seeking a Customer Service Specialist. You will be tasked with assisting consumers, Trade clients, and dealers with a variety of questions and concerns in an efficient and timely manner. As 1stDibs’ newest Customer Service Specialist, you will provide a seamless purchasing experience, ensuring all details of an order are executed with the highest level of service. We are looking for a highly motivated, organized, and resourceful individual to join our team!

This hybrid role is based in Wyboston, UK. Our current working days in the office are Tuesdays and Thursdays.

What you’ll do

• Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat
• Resolve customer issues using critical thinking and customer support skills
• Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
• Support Sales and Account Managers with all aspects of their customer and dealer relationships
• Communicate procedures, policies and effectively manage expectations
• Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)

What you’ll bring

• 1+ years of experience in fast-paced customer service, account management, or e-commerce environment
• Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
• Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
• Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
• Strong time management skills and the ability to prioritize
• Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
• Always thinking about the department/company goals and always willing to step up and help out
• Experience with SalesForce and/or other CRM systems

Nice To Have:

• Luxury goods experience a strong plus
• Bi-lingual in French, Spanish, Italian or German is a plus but not required