Full-Time

Customer Services Specialist

Posted on 9/25/2024

1stDibs

1stDibs

201-500 employees

Online marketplace for luxury items

Consumer Goods

Entry, Junior

Bedford, UK

Hybrid role requiring in-office presence on Tuesdays and Thursdays.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Management
Salesforce
Customer Service
Requirements
  • 1+ years of experience in fast-paced customer service, account management, or e-commerce environment
  • Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
  • Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
  • Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
  • Strong time management skills and the ability to prioritize
  • Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
  • Always thinking about the department/company goals and always willing to step up and help out
  • Experience with SalesForce and/or other CRM systems
Responsibilities
  • Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat
  • Resolve customer issues using critical thinking and customer support skills
  • Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
  • Support Sales and Account Managers with all aspects of their customer and dealer relationships
  • Communicate procedures, policies and effectively manage expectations
  • Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)

1stdibs is an online marketplace that specializes in high-end luxury items, including antique furniture, fine jewelry, vintage fashion, and art. The platform connects buyers with top sellers worldwide, offering a curated selection of unique pieces. It operates on a commission-based model, allowing sellers to list items while 1stdibs earns revenue through sales commissions and listing fees. The company's goal is to provide a premier shopping experience for affluent consumers seeking rare and extraordinary items.

Company Stage

IPO

Total Funding

$187.7M

Headquarters

New York City, New York

Founded

2000

Growth & Insights
Headcount

6 month growth

-1%

1 year growth

-1%

2 year growth

-11%
Simplify Jobs

Simplify's Take

What believers are saying

  • AI-driven interactions can enhance customer engagement and satisfaction for 1stDibs.
  • Luxury resale trends offer expansion opportunities through consignment models or partnerships.
  • Everette Taylor's board appointment may drive innovation and growth for 1stDibs.

What critics are saying

  • AI-driven platforms like Firsthand could challenge 1stDibs' market position.
  • Luxury resale platforms may attract customers away from 1stDibs' high-end marketplace.
  • Christian Siriano Interiors partnership may not resonate with 1stDibs' target audience.

What makes 1stDibs unique

  • 1stDibs offers a curated selection of luxury and vintage items worldwide.
  • The platform connects high-end buyers with top sellers, ensuring quality and authenticity.
  • 1stDibs' auction feature allows competitive bidding, potentially increasing sales prices.

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