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Full-Time

Customer Services Specialist

Updated on 10/1/2024

1stDibs

1stDibs

201-500 employees

Online marketplace for luxury items

Consumer Goods

Entry, Junior

Bedford, UK

Hybrid role requiring in-office presence on Tuesdays and Thursdays.

Category
Customer Experience
Customer Support
Customer Success & Support
Required Skills
Sales
Communications
Management
Salesforce
Customer Service
Requirements
  • 1+ years of experience in fast-paced customer service, account management, or e-commerce environment
  • Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner
  • Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions
  • Able to patiently handle escalated clients in a calm manner and diffuse challenging situations
  • Strong time management skills and the ability to prioritize
  • Collaborative team player who is willing to take initiative to help create beautiful experiencing by finding resolutions to complex problems
  • Always thinking about the department/company goals and always willing to step up and help out
  • Experience with SalesForce and/or other CRM systems
Responsibilities
  • Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat
  • Resolve customer issues using critical thinking and customer support skills
  • Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries
  • Support Sales and Account Managers with all aspects of their customer and dealer relationships
  • Communicate procedures, policies and effectively manage expectations
  • Collaborate on a daily basis with team management and colleagues from other groups in the org (Account Management, Sales, Logistics, Finance, etc.)

1stdibs is an online marketplace that specializes in high-end luxury items, including antique furniture, fine jewelry, vintage fashion, and art. The platform connects buyers, such as collectors and interior designers, with top sellers worldwide, offering a curated selection of unique pieces. It operates on a commission-based model, taking a percentage of each sale, and also features an auction option for sellers to potentially increase sale prices. The goal of 1stdibs is to be the leading destination for luxury and vintage items, serving a niche market of affluent buyers and sellers.

Company Stage

IPO

Total Funding

$353M

Headquarters

New York City, New York

Founded

2000

Growth & Insights
Headcount

6 month growth

1%

1 year growth

0%

2 year growth

-17%
Simplify Jobs

Simplify's Take

What believers are saying

  • Strategic partnerships with brands like Christian Siriano Interiors and Tory Burch enhance 1stDibs' market presence and credibility.
  • The launch of 1stDibs Auctions provides an additional revenue stream and attracts competitive bidding.
  • The appointment of Everette Taylor to the Board of Directors brings valuable expertise and leadership to the company.

What critics are saying

  • The luxury goods market is highly competitive, requiring constant innovation to maintain market share.
  • Dependence on high-value transactions makes the company vulnerable to economic downturns affecting affluent consumers.

What makes 1stDibs unique

  • 1stDibs specializes in high-end, luxury items, setting it apart from general online marketplaces.
  • The platform's commission-based model reduces overhead costs and financial risk by not holding inventory.
  • 1stDibs' reputation for quality and authenticity attracts high-value transactions and repeat customers.