Host - Hospitality
No salary listed
Entry
Curitiba, State of Paraná, Brazil
In Person
Food Service & HospitalityHotel Guest Services
About the job
Requirements
- Demonstrate open-mindedness, customer orientation, self-confidence, communication, teamwork, proactivity and initiative, and knowledge of and interest in improving the business.
Responsibilities
- Welcome and serve customers in accordance with the brand's service style, provide information according to customer needs, and deliver a distinctive guest experience aligned with Accor's service culture.
- Make requested reservations by checking availability in the system, provide guests with details such as rates, room type, and schedules, and manage the hotel's reservation email by answering questions and confirming reservations.
- Welcome guests, explain the hotel's basic services, verify reservations, request personal information on the FNRH when necessary, check required documents, comply with rules for lodging minors, and provide room keys.
- Act as the main point of contact between guests and hotel departments, receiving requests, suggestions, and complaints, and forwarding them to the appropriate department for resolution when necessary.
- Stay informed about local entertainment, events, and other city information.
- Promote and award points for the loyalty program according to its guidelines, and provide returning and Le Club guests with differentiated welcomes and available soft benefits based on their classification and preferences.
- Answer the telephone in accordance with the brand's service style and provide wake-up calls when requested.
- Follow reception practices and self-control procedures.
- Serve customers in the hotel's restaurant, bar, or convenience store when needed as part of the role's cross-functional duties.
- Manage room availability in the distribution system, such as TARS or Omnibees, and prevent discrepancies between reservations and occupied rooms.
- Close guest accounts, verify charges with guests, present invoices, answer questions, and make corrections when needed; at ibis budget, collect payment at check-in and charge other expenses separately.
- Organize documents after checkout and send invoices with tax receipts to guests.
- Safeguard cash and credit-card receipts, monitor cash flow, and prevent discrepancies.
- Control and close the cash register, record transactions according to self-control procedures, make corrections when needed, secure receipts in the safe, and verify tax receipts for customer and company names, amounts, payment methods, completeness, and order.
- Check outstanding balances and pending accounts, and maintain the petty cash fund according to self-control procedures.
- Print and explain refunds processed during the shift, analyze discrepancies between reservations and occupied or vacant rooms, and review reports on room rates and segmentation to verify amounts and codes.
- Control luggage storage and delivery and charge for these services according to brand practices.
- For ibis hotels, check the 15-Minute Mission cabinet and its housekeeping and maintenance items for emergencies and service calls.
- For ibis budget hotels, record breakfast revenue in the point-of-sale system and reconcile RDS and point-of-sale balances.
- Maintain the reception and back office, control books, and office supplies in good order.
- Update ACDC when identifying guest preferences so products and services can be personalized.
- Represent the brand's values and actively participate in service-culture activities.
- Follow managers' guidance on recycling and conserving water and energy to meet environmental objectives.
- Perform related duties as needed by the department or hotel.
- For Combo or Tri Combo hotels, carry out the role's responsibilities for the hotels involved.
About the company
Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.
Company Size
10,001+
Company Stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967
Get referred to Accor
See people who can refer or advise you
Simplify's Take
What believers are saying
- September 2026: Treasure Island joined Handwritten Collection, giving Accor Las Vegas Strip entry.
- Accor is developing Sofitel Tangier for 2029 and a Risma tourism academy in Morocco.
- September 2026 OCEANEs issuance refinanced 2027 debt, lowering near-term maturity pressure.
What critics are saying
- The 2027 OCEANEs still leave €139 million outstanding, forcing another refinancing by December 2027.
- Treasure Island's 2027 restaurant plans face Vegas demand swings.
- A failed 2027 refinancing forces dilutive equity issuance and destroys investor confidence.
What makes Accor unique
- ALL Accor spans economy-to-luxury brands, locking travelers across segments.
- Handwritten Collection lets Accor add iconic independents like Treasure Island without heavy ownership.
- Accor's asset-light management and franchising scales globally while preserving local operator relationships.
Help us improve and share your feedback! Did you find this helpful?
Benefits
- Health Insurance
- Meal Benefits
- Performance Bonus