Library Technician Public Services

Summary

The Library Technician provides a wide range of services, primarily focused on library patrons’ experience, but also assisting with tasks across all library operations. The position is responsible for the circulation desk, maintaining the physical stacks, and guiding and training work-study students. They also assist with services such as course reserves; interlibrary loans; acquisitions processing; digitization; and the Library’s social media presence; amongst other activities, depending on the Library’s needs. 

This is an evening/weekend In-Person position.

Essential Functions

Public Service

• Customer service skills to ensure high-quality services and assist with departmental operations.
• Circulates materials to patrons at the Barry University circulation desk.
• Answers directional, light reference, and informational questions, and refers reference and other queries to librarians as appropriate.
• Assists patrons with photocopying and printing, provides routine maintenance/cleaning of photocopy machines, and reports malfunctions.
• Assists patrons in the use of computer catalogs and indexes, and audio-visual equipment and collections; provides appropriate routine emergency and preventive maintenance, and reports malfunctions of equipment.
• Creates library displays, contributes to “Staff Recommendations”, designs library outreach materials (often collaborating with other staff), participates in library open house events, and contributes to social media outreach through library accounts.
• Performs all public service tasks in a friendly and efficient manner; contributes to a welcoming atmosphere for library patrons.
• Contributes to the organization and creation of processes to enhance library services.
• Designs and implements organizational projects as needed.
• Maintains effective methods of communication with faculty and students, circulation staff, and other library staff.
• Technological skills including performing Public Services tasks (performing circulation transactions, processing requests and traces, opening/ closing of the library, processing, and assisting reserve requests, assisting patron inquiries and issues)
• Collecting fees/ fines for library materials  
• Staffing the circulation desk ( responding to patron issues and questions regarding the library and its collection, assisting in solving patron technical issues regarding library-related equipment.

Collection Maintenance

• Coordinates and participates in stack maintenance activities including shelving and shelf reading of all library materials, and assists in training and supervising student assistants in these areas.Processes claims-returned/not-on-shelf searches, following automated and manual procedures, and records related statistics.Maintains new periodicals and new bookshelf areas.

Library Services

• Active attendance at departmental meetings as scheduled by the Public Services Manager.
• Active attendance at the monthly library team meeting.
• Assists Librarians with library processes.
• Assists the Library Director and Associate Director with library processes as needed.
• Processes donations following library procedures.
• Transferring and assigning library-related materials to designated areas and departments for repair, relocation, etc.
• Searching for and collecting misplaced items and returning them to their appropriate location for patron use.

Assist in the daily flow of library operations by:

• Aiding with other units within the library when necessary, and assisting in gathering data for library reports and statistics.
• Providing patron assistance and displaying supportive customer service with all constituents of the university.
• Performing data input, and aiding in collaboration with library supervision regarding the usage of library resources, and statistical data for library-related reports.
• Assisting patrons with computer-related issues, and solving technical-related issues concerning the library, and its resources.

Financial Management

• Collects fines and membership dues, and conducts other appropriate financial transactions at the circulation desk.
• Prepares deposits and ensures appropriate cash handling and security procedures as assigned.
• Contributes to maintenance of departmental supplies and timely preparation of supply orders.
• Assists in circulation desk contingency scheduling for staff absences.
• Attends Library Staff, Circulation Working Group, and various other meetings of standing and ad hoc library groups.

Other duties as assigned

Qualifications/Requirements

• An Associate's degree or vocational/technical school degree is required. A Bachelor's degree is preferred.
• Previous experience in the same or similar position.
• Must have the ability to direct, monitor, and evaluate workflow.
• Performs various operations, basic instruction and communication of the department, library, and university, answers & routes calls and other information to the appropriate persons, or campus departments. Use email and other communication software.
• Must be able to communicate effectively and professionally at all times.
• Must able to work evenings/weekends

Benefits: Barry University offers a comprehensive benefits package to full-time employees that includes health, dental, vision, life insurance, retirement, tuition assistance, paid time off and work/life balance initiatives such as wellness programs, spirituality in the workplace, and training and development.

Barry University is an Equal Opportunity Employer, committed to a diverse and inclusive work environment.