Sports Sales Advisor
About the job
- Experience in customer service or retail is helpful but not required.
- Basic knowledge of sports products or involvement in sports activities is welcomed.
- Sports certifications or training, such as coaching or fitness instruction, are a positive addition.
- Availability to work flexibly, including weekends and public holidays.
- Accuracy and reliability in handling systems and processes.
- Understand user needs and provide personalized sport advice.
- Manage layout, stock, pricing, and displays in the assigned sport zone.
- Handle Click & Collect, Buyback, Rental, and other omnichannel offers.
- Monitor and adjust key performance indicators, including sales, Net Promoter Score, layout score, and shrinkage.
- Work with teammates on store operations, including replenishment and delivery.
- Proactively resolve user issues and escalate them when needed.
- Represent Decathlon online and offline.
- A friendly, calm, and solution-focused approach.
- Good communication skills and enjoyment of working with people.
- Basic knowledge of sports products or involvement in sports activities.
- Sports certifications or training, such as coaching or fitness instruction.
About the company
Decathlon designs, makes and sells sports equipment, footwear and clothing for people ranging from beginners to competitive athletes. Its own sports brands cover activities such as hiking, cycling, running and swimming, with products developed around the needs of each sport. Teams manage product design, production and distribution, combining physical stores with online shopping to sell directly to consumers while also carrying selected partner brands. Revenue comes from sales of sporting goods, with its own product development and purchasing operations supporting a broad assortment at accessible prices. Founded in 1976, Decathlon is headquartered in Villeneuve-d'Ascq, France.
Company Size
10,001+
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
1976
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Simplify's Take
What believers are saying
- Employee ownership is built in: Decathlon runs a worldwide staff shareholding plan.
- Part-time service staff get sports perks: the Central Store posting in Hong Kong lists a sport allowance and discounts.
- Staff lead community projects: Decathlon's Foundation supports teammate-led sports initiatives for vulnerable people.
What critics are saying
- Weekend availability matters in Hong Kong: Central Store part-time customer service requires at least two weekly shifts, including one weekend.
- Digital channels remain a minority: they generated 20.2% of Decathlon's 2025 revenue, including connected-store orders.
- Bonus pay is contingent: Hong Kong's full-time customer experience advisor links performance bonuses to team results.
What makes Decathlon unique
- Invention reaches beyond apparel: Decathlon developed the 2 Seconds tent and Easybreath mask.
- Production includes owned factories: Decathlon reported nine manufacturing sites alongside its supplier network in 2025.
- After-sales work has scale: Decathlon's 2025 network included 1,746 repair workshops.
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