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Astound Broadband

Fiber-based internet, TV, and phone services

Manager – Regional Direct Sales

Field SalesUpdated on Nov 14
Full-time$75k /yr

About the Job

Requirements

  • A college degree or high school diploma, or an equivalent combination of education and sales experience.
  • At least 3 years of management experience.
  • Basic knowledge and aptitude in telecommunications direct sales or other face-to-face sales.
  • Knowledge of the cable industry, regional communities, customers, and staff.
  • A proven record of delivering above-expected performance from sales teams.
  • Ability to prioritize multiple tasks to maximize customer acquisition and retention.
  • Ability to work and communicate effectively with other workgroups.
  • Ability to facilitate a harmonious team environment.
  • Understanding of the importance of quality in providing a competitive edge.
  • A valid driver's license and a satisfactory driving record as determined by the company.
  • Strong organizational skills with attention to detail and accuracy.
  • Proficiency using Microsoft Office products, including Word, Excel, and PowerPoint.
  • Willingness and ability to quickly learn and understand the cable industry, regional communities, and customers.

Responsibilities

  • Lead day-to-day activities of a team of Direct Sales Representatives focused on door-to-door single-family prospecting and multi-dwelling-unit relationships to engage, market, and cultivate partnerships and deliver sales targets.
  • Maintain knowledge of current pricing, product changes, service processes, and local competition to support customer experience.
  • Serve as a subject matter expert on the sales channel's systems and tools, including the billing system, reporting structures, and customer relationship management tools.
  • Provide regular updates to Direct Sales Representatives through weekly team meetings so team members are informed and set proper expectations when selling and acquiring customers.
  • Monitor daily activities and team performance against bi-weekly targets, and review overall performance against monthly new-customer budgeted sales progress.
  • Conduct one-on-one coaching, including field ride-alongs, documenting productivity, and ensuring consistent performance management.
  • Collaborate with regional counterparts to develop new sales incentives and recognition opportunities.
  • Maintain budgeted headcount, partner with recruiting to source candidates, and conduct interviews.
  • Develop positive relationships in local communities through activities such as tabling events and multifamily sponsorship opportunities to enhance the company's brand image.
  • Ensure the team maintains a neat appearance and presents itself professionally to internal and external customers.
  • Support and manage residential multi-unit dwelling customers and build strong partnerships with property managers and leasing agents in buildings served.
  • Follow company safety standards and practices, including accident-reporting procedures.
  • Follow applicable Occupational Safety and Health Administration and National Electrical Safety Code rules and regulations.
  • Perform other duties as assigned.

About the Company

Astound Broadband

Fiber-based internet, TV, and phone services

Astound Broadband is a telecommunications provider that sells high-speed fiber internet, television, phone, and mobile services to homes and businesses. It runs on its own fiber-heavy network that reaches many major U.S. markets, offering internet plans from 300 Mbps up to 1.5 Gbps, plus digital TV packages and home phone service. The company also offers Astound Mobile, a mobile plan that uses T-Mobile’s 5G network and is available to customers who already have Astound internet. Services are sold in bundles without annual contracts or data caps. Astound differentiates itself by owning and upgrading its fiber network, focusing on bundled offerings, and expanding into rural areas using fixed wireless access to reach more customers. Its goal is to grow its broadband footprint, improve infrastructure, and provide reliable, flexible services to a broad customer base across multiple markets.

Company size
51-200
Company stage
Debt Financing
Total funding
$400M
Headquarters
United States
Founded
2002

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