Senior Staff Product Support

Shield AI is a venture-backed defense-tech company with the mission of protecting service members and civilians with intelligent systems. Its products include Hivemind autonomy software, V-BAT and X-BAT aircraft, and Aechelon simulation and synthetic reality technologies. With offices and facilities across the U.S., Europe, the Middle East, and Asia-Pacific, Shield AI’s technology actively supports operations worldwide. For more information, visit www.shield.ai. Follow Shield AI on LinkedIn, X, Instagram, and YouTube. 

We are seeking an experienced Staff Product Support to support the design, development, integration, and fielding of a next-generation autonomous aircraft system. This role will lead the logistics planning, supply support, sustainment analysis, and lifecycle support activities across development, flight test, production, and operational sustainment.

The ideal candidate has strong experience supporting military or defense aviation programs and understands how logistics products, supportability analysis, maintenance planning, and supply chain execution contribute to mission availability and operational readiness. This position requires hands-on experience with Maintenance Task Analysis, Logistics Control Numbers, Reliability and Maintainability artifacts, and Supply Support planning and execution.

What You'll Do

• Lead logistics and sustainment planning activities for a UAS program across design, production, deployment, and field support phases.

• Develop, manage, and maintain integrated logistics support products, including maintenance concepts, support equipment design, provisioning inputs, spares planning, and sustainment documentation.

• Perform and manage Maintenance Task Analysis to define preventive and corrective maintenance requirements, task frequencies, required tools, support equipment, skill levels, labor hours, and maintenance levels.

• Develop and maintain Logistics Control Number structures to support provisioning, maintenance planning, technical documentation, configuration tracking, and sustainment data management.

• Partner with engineering, program management, manufacturing, supply chain, field operations, and customer stakeholders to ensure logistics requirements are incorporated into system design and program execution.

• Support Reliability and Maintainability activities, including Level of Repair Analysis, FMECA data analysis, maintainability assessments, corrective action planning, reliability growth inputs, and operational availability improvement initiatives.

• Lead supply support activities, including spares analysis, provisioning, parts forecasting, inventory planning, reorder recommendations, repair pipeline coordination, sustainment risk identification, and obsolescence management.

• Coordinate with suppliers, depots, repair vendors, and internal teams to ensure timely availability of parts, support equipment, and logistics resources.

• Support proposal development, basis of estimate inputs, staffing plans, sustainment strategies, and logistics cost estimates for new and existing UAS programs.

• Ensure logistics activities comply with applicable defense standards, contract requirements, export control requirements, and company processes.

What You'll Bring

• Required Qualifications

  • Bachelor’s degree in logistics, engineering, supply chain, aviation maintenance, business, or a related field; equivalent military or defense logistics experience may be considered in lieu of degree.

  • 8+ years of experience supporting UAS or fighter aircraft logistics and sustainment

  • Demonstrated experience with Maintenance Task Analysis and development of maintenance planning data.

  • Expertise of Logistics Control Number structures and their use in provisioning, maintenance planning, and supportability analysis.

  • Experience with Reliability and Maintainability principles, including failure modes, maintainability drivers, reliability growth, availability metrics, and field performance analysis, and LORA development

  • Hands-on supply support experience, including spares planning, provisioning, inventory management, parts forecasting, repairables management, and sustainment execution.

  • Ability to interpret engineering drawings, bills of material, configuration data, maintenance data, and technical documentation.

  • Experience working cross-functionally with engineering, program management, supply chain, manufacturing, quality, field service, and customer teams.

  • Strong analytical, communication, and organizational skills with the ability to lead logistics efforts in a fast-paced program environment.

  Preferred Qualifications

  • Proven experience with integrated product support elements, including product support management, supply support, support equipment, manpower and personnel, facilities, maintenance planning,

  • Experience with provisioning, sparing, or supportability tools such as PowerLOG-J, SLICwave, COMPASS, CASA, OPUS10, EAGLE, or similar systems.

  • Knowledge of MIL-STD-1388 legacy logistics concepts, GEIA-STD-0007, SAE TA-STD-0017, MIL-HDBK-502A, or related product support standards.

  • Experience developing logistics inputs for CDRLs, technical manuals, maintenance plans, provisioning data, sparing recommendations, or lifecycle sustainment plans.

  • Experience with ERP, PLM, or MRP systems such as SAP, Oracle, Costpoint, Teamcenter, Arena, Windchill, or similar platforms.

  • Active and current security clearance

#LI-JM1

Full-time regular employee offer package:

Pay within range listed + Bonus + Benefits + Equity

Temporary employee offer package:

Pay within range listed above + temporary benefits package (applicable after 60 days of employment)

Salary compensation is influenced by a wide array of factors including but not limited to skill set, level of experience, licenses and certifications, and specific work location. All offers are contingent on a cleared background and possible reference check. Military fellows and part-time employees are not eligible for benefits. Please speak to your talent acquisition representative for more information.

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Shield AI is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, marital status, disability, gender identity or Veteran status. If you have a disability or special need that requires accommodation, please let us know.